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Commentaires des clients

Tous les avis et évaluations que nous recevons sont vérifiés pour vous garantir des informations fournies par des clients ayant réellement séjourné dans l'hôtel.

Review
Commentaires des clients
Tous les avis et évaluations que nous recevons sont vérifiés pour vous garantir des informations fournies par des clients ayant réellement séjourné dans l'hôtel.
55%
Recommander cet établissement

Impression générale

3,3

en fonction de 1165 avis
55%
Recommander cet établissement

Ratings Breakdown

1165avis

  • 5 Étoiles
    333
  • 4 Étoiles
    249
  • 3 Étoiles
    193
  • 2 Étoiles
    185
  • 1 Étoiles
    205

Very disappointing - love IHG hotels and resorts

By

février 14, 2020

Very disappointed - hotel was under construction, staff was dismissive, overall experience was poor. We were there for the National Cheer competition, so I didn't expect amazing service just decent. We started off strong, lady checking us in was pleasant and helpful. Sat evening I stopped in the bar/ restaurant - bartender was pleasant, wine was good. I went to the restaurant to get ice (as the ice machine on my floor didn't work and you could only access your floor), this took forever. Sunday morning I went to the front desk and asked about the restaurant and bar, knowing the event would not be over till approx. 9 pm (and then there would be pics). I was assured the restaurant was open till 10. At 915 we got there and the hostess said they were closed but let her check, she never returned. I went to the bar, needed ice and some soda for my cheerleaders. The gentlemen did not have ice and had to run to the restaurant, I was told then the bar was closing as well. Monday morning, time to check out, I asked if everything was good on the parking garage (after waiting almost 20 min) - he immediately confirmed 'yes' but never looked. We loaded up, I backed out and proceeded to the exit only for nothing to work. I called the number on the exit and was told I had to park and go back to the hotel. It was 6 am; I had two very worn out teenage girls. By the time I was able to leave the parking garage, another 30 min had passed. Very disappointing. Oh, and there were ladybugs every where in the rooms.

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Monkeys painted my room

By

février 12, 2020

This was the worst hotel I have with IJG. Although it is going through renovations it looks like it is being done by a family of chimps. I had new carpet in my room but paint was all over it. I was gone all day and my room was not cleaned. When I got back at 5:00 pm I Was able to get some clean towels. Restaurant/bar staff has no idea what’s going on and do not know menu or product. Good is subpar. There on super bowl Sunday and TV was out and couldn’t get the game. Rather Cspan was on. When back in Dallas I will not be staying at the crown plaza. This is supposed to be a higher end, full service hotel but is anything but.

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Disappointed

By

février 12, 2020

The hotel is in a great location but the rooms are dated and not the cleanest. Some of the staff were great and some argued amongst themselves in front of me. The rooms beside me were being renovated so there was a good bit of noise but that was mostly during the day when I wasn’t there. I booked four rooms for myself and customers months in advance. Another customer booked a room in the same hotel on Friday 2-7-20 and got a rate over $50 less than mine which didn’t sit well with me. Shuttle wasn’t ready to leave (set up night before) when I needed to go to airport so I had to Uber.

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The staff was terrible

By

février 11, 2020

The staff of this hotel as not informative at alll, they were not knowledgable of the hotel at all. I feel like because I was use my reward points were treated different and given an extremely small room that was not what I reserved, and because of this hotels staff being Unknowledgeable we ended up leaving early getting my points refunded, and using our points to go to a holiday inn express! I wouldn’t recommend nor will I ever stay at a Crowne plaza again

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Don’t stay here

By

février 09, 2020

The shower didn't drain, the lobby /elevator area smelled like rotten eggs, the carpet by my door Was inexplicably soaking wet. There was only one tiny garbage can in my room, and the garbage wasn’t taken away daily. The breakfast is terrible and the staff all but non existent and unfriendly.

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Worst place I have stayed at this price point.

By

février 07, 2020

Don't stay here. The hotel check in area smells like sewage.

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Good location

By

février 07, 2020

Its an OK hotel in a great location. The bed was comfortable and the room was clean. We didn't have any bath towels for some reason.

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Walkable But Not Worth It

By

février 04, 2020

club

I picked this hotel because of its location to Kay Bailey CC. It was in need of major repair. My nightly rate was increased when a reservation change was made (and I was not informed the cost would change) and the front desk was not able to resolve the issue.

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Comfort

By

février 03, 2020

platinumelite

Great location beds were super comfortable and every person that works there was super cordial respectful professional and we’re super super :-)

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Downtown Dallas

By

février 03, 2020

platinumelite

Excellent Front desk staff
hope the top floor will be a bar

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Doesn’t fit the Crowne Plaza Brand

By

février 01, 2020

This was definitely not what I expected from Crowne Plaza. So many things could be improved on. I won’t be staying at this hotel again

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Primera visita en Dallas

By

février 01, 2020

club

El hotel se encuentra en una excelente ubicación para poder conocer el centro de Dallas. El desayuno muy completo. Recomiendo el uso del estacionamiento

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