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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
94%
Recommend This Property

Overall Experience

4.6

based on 782 reviews
94%
Recommend This Property

Ratings Breakdown

782reviews

  • 5 Stars
    593
  • 4 Stars
    125
  • 3 Stars
    37
  • 2 Stars
    19
  • 1 Stars
    8

nice place to stay

By

November 20, 2019

platinumelite

good location and nice room. the room is small but enough for one person. the sound proof is not so good but within a tolerable range.

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Safe and sound

By

November 20, 2019

club

I had to overnight book this hotel

When i arrived i was greeted with the best sevice i would expect and the acomodations were perfect

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Good location in NYC... no concierge club

By

November 19, 2019

This hotel is a very good IHG hotel close to Penn Station, Times Square, Herald Square, etc... Also, if you are a fan of good bagels, there are 2 bagel shops one block away. The only negative is that there is no concierge level and/or concierge club at this hotel.

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Good Manhattan Location

By

November 19, 2019

This hotel is great for visiting NYC with short walk to Penn Station, Times Square, and many attractions. The only negative was that I wish this Crowne Plaza had a concierge lounge which are in other Crowne hotels.

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Great hotel, centrally located

By

November 18, 2019

platinumelite

Great staff at the front desk and housekeeping and room service too! Rooms are clean and comfortable, there's two "quiet zone" floors and noise from the street is only barely audible when it's really loud like sirens. Very quiet at night! Spa/standup showers in the rooms (which I love) with handheld showerheads plus a rain showerhead. Sliding blackout shades instead of curtains make the room really dark.

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Modern and well located hotel in Manhattan

By

November 18, 2019

club

This is a new hotel in Manhattan, modern and clean, but rooms are quite small rendering it a little uncomfortable. In contrast, restroom is clean and more spacious.

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Interrupted Stay

By

November 18, 2019

platinumelite

I did not find the hotel to be to the standard of the usual Crowne Plaza hotels I have used. The rooms seem to have cardboard walls - either that or we were very unlucky on our stay. On one occasion we were kept awake by very noisy people in the next room who felt it acceptable to frequently use obscene language; on this occasion my family were present including my two young children (5

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Great Service

By

November 15, 2019

club

- The concierge staff were excellent and I was checked in quickly and given a snack with my room key.
- Everything was clean and quiet
- The bathroom was amazing - I love waterfall shower heads

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Excellent staff and service

By

November 15, 2019

platinumelite

Wow I have to said first, if you are not staying at this location you are truly missing out!! What a great stay we had! The staff was amazing from check in to check out. The Suite we had was prefect, I didn’t even want to go back home. Any requests I had before arriving was done. The bar on site in the hotel was a great plus! I can not wait to stay again! All over I would give this place higher than 5 stars!

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Great crew

By

November 13, 2019

club

Kind and attentive staff, very nice. Clean, comfortable, safe, convenient, quiet.

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Another great stay

By

November 12, 2019

This hotel always delivers a great stay. The team is very friendly and professional and they always make me feel important. My wife and I were in the city for a dinner meeting and everything about the hotel was great. I would definitely stay at this hotel on my next trip to NYC.

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check out

By

November 12, 2019

the check out bill was inaccurate and had to be amended to reflect fees that were paid upon booking. The resort fee is vague, illusory and feels abusive.

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