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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
89%
Recommend This Property

Overall Experience

4.4

based on 824 reviews
89%
Recommend This Property

Ratings Breakdown

824reviews

  • 5 Stars
    537
  • 4 Stars
    184
  • 3 Stars
    43
  • 2 Stars
    23
  • 1 Stars
    37

Bad Service

By

December 12, 2019

club

Worst service and room I have ever had. Front desk did not know how to handle people it took for ever to check in where there was not that many people checking in. Front desk manager had no knowledge of how to train their people and take care of guests.

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Not impressive

By

December 11, 2019

club

Check-in lady was not so friendly. Broken room heater, heater generate alot of noise. didn't sleep well.

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Heater didn't work and then it was loud

By

December 11, 2019

club

At first the heater won't turn on, they sent a technician to fix it. He made it work but left the heater cover loose. The heater was extremely loud all night. Barely slept... I don't think i will be returning to this hotel.. I will put my review on other travel websites as well.

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it's a good overall experience

By

December 10, 2019

need car when stay in this location which I had, good value, staff are friendly and helpful

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Late check in.

By

December 09, 2019

I am a service connected disabled veteran. My injuries were sustained in Afghanistan and Iraq.
Many times my treatment has me traveling all over the place and arriving last minute or being discharged at very inopportune times of the day...
Crowne Plaza Hotel was fully accommodating.
I arrived after 2am
And they allowed me to discharge after 2pm.
This allowed me to get rest and prepare for the next day.
No other hotel has ever been as helpful as the Crowne Plaza Hotel. As a matter of fact other hotels have lied to me and told me no rooms were available when I walked in. However I would go outside and book a room through the website.
Then they would be calling me 1 hour and a half b4 check out doing continuous phone calls to my room.

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Great property and nice staff

By

December 09, 2019

platinumelite

Overall this is a nice property. I would love to visit again sometime

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Great!

By

December 04, 2019

It won me over with the great smelling room spray!

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Very welcoming and attentive staff

By

December 01, 2019

club

My sister and I enjoyed our stay... We were surprised to learn that the shuttle service not only took you to the mall or to close by restaurants, but it also took us to my Uncles house who lived within 3 miles of the hotel. Bill was very nice...
The room was clean but one down point was not enough coffee in the room. However, we were able to get more from the front desk. Free coffee should be offered in the lobby. The staff was very attentive and helpful. Restaurant had excellent food and the waiters were great, We will definitely stay at this location in the future.

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Loved my stay

By

November 29, 2019

club

I loved my stay and I’m a repeating customer. I visit this hotel anywhere from 1-4 times a month with my husband and family.

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Disappointed

By

November 26, 2019

club

This was my first and last stay at this hotel which is too bad. The front desk staff was pleasant but that's about it. I had several issues over my three week stay and was very disappointed with how management handled. As a matter of fact there were some issues that were never resolved by the time I left.

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Work stay

By

November 25, 2019

club

Beds and pillows comfy, rooms quiet except for the when the heater is on. It was a nice stay.

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Check in difficulty

By

November 22, 2019

A large group checked out very late so room prep for new arrivals was very seriously delayed. The staff was fabulous making the best of many difficult situations. They worked through every customer's problems with empathy and patience. I was very thankful for their professionalism in the face of disappointed, tired and sometimes rude customers.

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