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実際にホテルにご宿泊いただいたお客様からの情報だけが表示されるよう、各レビュー&評価を確認してから掲載しています。

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実際にホテルにご宿泊いただいたお客様からの情報だけが表示されるよう、各レビュー&評価を確認してから掲載しています。
84%
のお客様がこのホテルをおすすめしています。

総合評価

4.2

XXに基づく 1919 お客様レビュー
84%
のお客様がこのホテルをおすすめしています。

Ratings Breakdown

1919お客様レビュー

  • 5 スター
    1140
  • 4 スター
    394
  • 3 スター
    157
  • 2 スター
    125
  • 1 スター
    103

Good value, good sleep

By

11月 23, 2020

club

Used for park n fly purposes. Not real sure how much cleaner room was than any other time (we've stayed here a few times in past but it's been a few years), but it was good. Comfy beds. Bathroom getting a little worn but not horrible or anything bad. On site restaurant was closed and no one answered phone at the little cafe/bar right near front lobby that you can order to go food, so we ordered pizza delivery.
Shuttle service was prompt and drivers were friendly.
Overall good value.

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Would recommend hotel

By

11月 21, 2020

Great stay, great staff who went beyond my expectations to make my stay enjoyable and memorable

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Quick visit

By

11月 18, 2020

I was given a nice large room, which was an upgrade from what I had booked. Very nice and lots of room. I did have to call down to the front desk to ask them to check on the kids running up and down the hallway about 11 PM. It was handled immediately and I did not hear anything else. I usually look forward to breakfast as they have some of the best bacon I have ever had. Not sure if they switched suppliers or cooks but the bacon was very crispy and thin. Definitely not what I have been served before. I hope this was just a one off and the next time it will be back to normal. Thank you to the entire staff and anyone we had contact with.

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Hotel runs out of towels and doesn't offer housekeeping for 2 days

By

11月 17, 2020

No one came by to offer house cleaning and I requested clean towels on several occasions more than one hour apart. I stayed in rooms 233 and room 235. I went down to the front desk in person and requested towels because no one brought them up to my room and my children and my mother needed to shower. When I requested the clean from the receptionist, she told me that the hotel was out of towels at the moment and she would send some up once they were available. I think this service is highly unacceptable and I expected better, especially as a gold member of the IHG network! There was a pile of used towels outside of my door and eventually I had to take the trash from the room down to the trash bin outside of the hotel due to lack of housekeeping services! There was also a ton of trash behind the entertainment center, so I knew the room was not properly cleaned!

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Visiting from az

By

11月 16, 2020

Had a great experience. Hotel was exceptional. We needed to stay a bit long and we’re given a late check out with no issue. Thank you!!

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St. Louis suburban hotel

By

11月 16, 2020

platinumelite

Mediocre service, except for African-American gentleman who checked us in. Bathrooms in room and bed, actually room, in general had old decor and had average at best cleanliness. Disappointed because lobby and the photo on hotel website made it look alot better. Structurally and physically nice. Pool also lukewarm and looked a little cloudy, not extremely murky but not clear.

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Repeat customer

By

11月 13, 2020

club

My husband and I have been staying at the crown for years and will continue, can’t say enough about the staff, especially Jessica:) she is sweet and excellent at her job

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Great

By

11月 13, 2020

club

Was perfect accommodations before our flight out of St. Louis

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comfortable bed

By

11月 09, 2020

I was charged for parking but should have been no charge, I didn't catch it until it was to late

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Great Stay

By

11月 08, 2020

club

Love staying here before we leave for our vacation. The shuttle bus drivers are very friendly and service oriented.

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Great

By

11月 04, 2020

club

Staff were friendly and helpful. Very clean and classy hotel.

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Nice place

By

11月 02, 2020

Staff was friendly and the room comfortable. We did have an issue with mold on the shower curtain. I reported it to the front desk but I’m not sure it went any further than that. Over all it was a pleasant experience.

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