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お客様レビュー

実際にホテルにご宿泊いただいたお客様からの情報だけが表示されるよう、各レビュー&評価を確認してから掲載しています。

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お客様レビュー
実際にホテルにご宿泊いただいたお客様からの情報だけが表示されるよう、各レビュー&評価を確認してから掲載しています。
94%
のお客様がこのホテルをおすすめしています。

総合評価

4.5

XXに基づく 1818 お客様レビュー
94%
のお客様がこのホテルをおすすめしています。

Ratings Breakdown

1818お客様レビュー

  • 5 スター
    1191
  • 4 スター
    467
  • 3 スター
    87
  • 2 スター
    54
  • 1 スター
    19

Great Location

By

8月 02, 2020

Our first away stay since lock down, so I was still a little wary of going away. Every effort had been made to make you feel safe and comfortable. Sanitiser bottles everywhere, cutlery pre packed, juice in paper cups. Very friendly staff on reception and in the restaurant at breakfast.
Our room had a huge, very comfy bed but it over looked a busy main road, which was a bit noisy in the morning. The Shower was not very powerful.
We would definitely stay here again for the great location to the centre of Chester (1 min walk) and Chester Zoo (10 min drive), the fact the hotel has a pay daily car park, comfy bed and staff were lovely.

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Great service, room needs attention

By

7月 31, 2020

From arrival, covid precautions were good with hand sanitiser at various points within the hotel. Room was not serviced in the 3 days of our stay to reduce risk contact, and if we needed anything, staff would knock and leave it outside the room.
The room itself was in need of redecoration, carpet needed cleaning or replacing and the shower curtain was torn.
All in all we enjoyed our stay, particularly liked the location and access to the town centre but didn’t agree with the £10 a night parking charge.

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Break

By

7月 29, 2020

Very disappointed really looking forward to stay at the crown plaza , probably never again

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Amazing service and great food.

By

7月 29, 2020

This was my first stay away since March so very apprehensive about travelling and staying overnight.
The stay was a first class experience and comfortable with excellent staff and The precautions taken made the whole experience a very positive one.
I will always stay Here when in the area from now on.

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Great location

By

7月 29, 2020

club

Positives:
Perfect spot for sightseeing, car park on site.
Large bed.

Negatives:
Room was dusty, bathroom was dirty, coffee stains down side of bedside cabinet. Stained carpets.
Given we’re in a pandemic and the room should have been sterilised we didn’t feel that any cleaning had been done prior to our visit.

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Chester

By

7月 28, 2020

Nice clean, friendly hotel. The hotel needs to point out that there is a charge for overnight staying and does not come free.

Due to Covid we could not use other facilities at the hotel as they were shut.

Easy access to town centre, shops and the roman walls.

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Good convenient location

By

7月 26, 2020

club

The hotel has easy access parking, close to shops, restaurants, visitor center, coffee shops, not too far from Chester Zoo. Breakfast is available but choices are limited and food is average. Did have utensils and napkin in sterile packaging and juices were in recyclable box. Staff was friendly and professional. Room had a window for fresh air and a view.

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Not The Usual Crowne Plaza Experience

By

7月 25, 2020

The hotel seemed rather dated and in need of some TLC. Our room wasn't clean despite the COVID changes. There were hairs on the bed and in the bath. The phone didn't work and despite reporting this and being told it would be sorted, it wasn't. The TV had black stripes down the screen, The toilet seat was broken. We had dinner in the restaurant and my fish was dry with more batter than fish and my wife's chicken was dry and scorched.
Not major things at all but all in all not what we had expected at all especially as we have stayed in CP hotels before and enjoyed them.

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Mr Jackson

By

7月 22, 2020

platinumelite

Very attentive staff. Very helpful and went out of their way to assist. Great breakfast service and bar staff. Not the nicest entry to a hotel - but great inside and a great location not explore Chester. Less than one minute away from the shops and main streets, but a quiet hotel.

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Chester

By

7月 22, 2020

platinumelite

We had a great stay in the hotel. Staff excellent. We stayed pay and points and noted the room was probably ready for a refurb.

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3 night stay

By

7月 22, 2020

I love this hotel, perfect location. The staff are very helpful and welcoming. I felt very safe with the all the changes the hotel had put in place to safe guard there clients and staff during this difficult time. I had a lovely stay and would recommend staying at this hotel. I will definitely return.

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Superb attention to detail.

By

7月 21, 2020

platinumelite

I had been looking forward to going back to this hotel for a long time. In my opinion nobody should have any worries about visiting again the attention to detail is stunning and I couldn't fault what they have done to make customers and staff feel safe.

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