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お客様レビュー

実際にホテルにご宿泊いただいたお客様からの情報だけが表示されるよう、各レビュー&評価を確認してから掲載しています。

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お客様レビュー
実際にホテルにご宿泊いただいたお客様からの情報だけが表示されるよう、各レビュー&評価を確認してから掲載しています。
84%
のお客様がこのホテルをおすすめしています。

総合評価

4.1

XXに基づく 2252 お客様レビュー
84%
のお客様がこのホテルをおすすめしています。

Ratings Breakdown

2252お客様レビュー

  • 5 スター
    1191
  • 4 スター
    575
  • 3 スター
    238
  • 2 スター
    125
  • 1 スター
    123

An excellent inclusive package

By

10月 21, 2021

club

We chose a dinner bed and breakfast package which was excellent value. The team were very welcoming, efficient and respectful. Our room was upgraded, it was very comfortable and nicely appointed even including a fridge which was a bonus. The food was good quality and the portions generous. The team were welcoming and very helpful. The atmosphere was relaxed. Parking was £10 per night and we felt confident leaving our car. Breakfast included a wide choice of continental and hot foods.

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Comfortable bed and great breakfast

By

10月 20, 2021

club

On arrival I was nervous to see the inside of our accommodation as the outside didn’t look too impressive, however on walking in I was greeted by friendly staff and a love reception , the rest of the hotel seem to be of good standard too. Room was slightly on the small side and bath was tiny , shower head was more of a trickle , but the bed was the most comfortable I have slept In and had a great night sleep . Breakfast was lovely had a option for everyone and was constantly bringing fresh out , overall a good experience.

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Crown Plaza Crawley

By

10月 20, 2021

club

A well placed, friendly hotel with ample parking,
very clean and tidy.

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Great staff

By

10月 20, 2021

platinumelite

Pleasure to stay with such a welcoming staff team, location is central and parking is plentiful and easy

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Management need to listen to complaints

By

10月 19, 2021

platinumelite

No air conditioning and no ventilation because windows don’t open. Very uncomfortable stay.

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Crawley

By

10月 15, 2021

platinumelite

Good hotel in great location, comfortable and clean room, slept really well.

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Not great

By

10月 12, 2021

Room smelt of damp, window wouldn’t shut - and had an awful nights sleep due to noise.
Room was dated and bathroom fittings very worn.
I wouldn’t recommend this hotel - it did not meet expectations at all and I’m extremely dissatisfied with the high regard I normally hold for Crowne Plaza resorts.

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Good hotel, would recommend

By

10月 04, 2021

The hotel was great. The included breakfast was probably the best hotel breakfast offering I've seen. There is also a COVID testing site located at the hotel so if you're flying internationally you can use that to take your tests required for travel. The only issue I had was with the toiletries they include in the bathroom - there was no hair conditioner, and also it seemed like the bottles were old or had been in the shower for a while as the labels were starting to peel off. I would hope they don't reuse the toiletries for multiple guests but that's what it seemed like. Also there was no airport shuttle available, so we had to pay for a taxi to/from the airport. You would think a hotel this close to the airport would have a complimentary shuttle available.

I think if I were to fly into LGW again I would prefer to stay somewhere in London, as there's not much to do in this area. But as it was just a one night stopover for me, this hotel suited my needs.

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At checkOut

By

10月 03, 2021

platinumelite

All was good, but at check out I asked for
Any outstanding bill invoice,
The receptionist said
None
As
I used my Chase free award
Nights and as
A platinum member for a club room…. But arrived home
And there was a charge of aprox. $75 without any invoice I can not tie up the charges and I did request a bill copy… one one person took a breakfast one day and that may be free as club room upgrade…
Also may be other miscellaneous
Please adjust and finalize an invoice..Many Thanks

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Staff needs proper training

By

10月 03, 2021

platinumelite

Management needs to give the proper training to staff

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Over priced and tired with staff who are not attentive

By

9月 28, 2021

club

The hotel location is the best I can say about this hotel.

I am delivering training here and staying too.

Facilities are tired and need updating
Staff when asked for something, kept me waiting for ages
The room is very tired and old fashioned

The air conditioning is noisy in other rooms which can be heard on my room therefore made sleeping quite challenging.

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Over priced and very tired

By

9月 27, 2021

club

The rooms are tired and need updating.
Noisy room outside an external fan
Reception staff were not interested and did not do anything to offer an alternative room.

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