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お客様レビュー

実際にホテルにご宿泊いただいたお客様からの情報だけが表示されるよう、各レビュー&評価を確認してから掲載しています。

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お客様レビュー
実際にホテルにご宿泊いただいたお客様からの情報だけが表示されるよう、各レビュー&評価を確認してから掲載しています。
55%
のお客様がこのホテルをおすすめしています。

総合評価

3.3

XXに基づく 1209 お客様レビュー
55%
のお客様がこのホテルをおすすめしています。

Ratings Breakdown

1209お客様レビュー

  • 5 スター
    348
  • 4 スター
    260
  • 3 スター
    197
  • 2 スター
    196
  • 1 スター
    208

Learn to listen to the guest.

By

8月 14, 2020

When the guest calls it’s good to actually listen. No towels ever brought up for my ENTIRE STAY. Room service comes at 9 in the morning when everyone is still asleep and she doesn’t even come back again. So if ur sleeping in u won’t get any room service at all.

I called in to get my bed sheets changed and again ignored.
They have no communication in this hotel and it’s just a mess.

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Great Hotel - no complaints

By

8月 05, 2020

platinumelite

My cousin and I stayed over in Dallas before taking her to airport the next day. Crown Plaza on Elm Street was close to airport and had several good restaurants within walking distance.

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Customer service front desk was awesome

By

8月 04, 2020

Front desk was very helpful. She was quick with our check in.

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Comfortable bed and accommodating staff

By

7月 22, 2020

platinumelite

A quick stay to further explore the Dallas Area and visit my son. The staff was helpful, and the hotel was clean. It was nice to see some accommodations in place to help prevent the spread of Covid 19.

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Pool area

By

7月 14, 2020

I just had one problem the area could been clean I saw a lot of trash out there

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Paloma

By

7月 08, 2020

club

everything was great. I will be staying here again.

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Nice stay

By

7月 08, 2020

Overall this is a nice hotel! I enjoyed my stay and my time in Dallas very much.

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Pathetic

By

6月 30, 2020

Property is in the middle of downtown Dallas, but the inside is old. The parking garage is horrible, filthy with trash all the way to the elevators. All kinds of characters stay here, especially those college kids partying.

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Great staff but poor property

By

6月 30, 2020

platinumelite

I was in town to attend a funeral and originally booked the other nearby Crown Plaza since I’ve enjoyed their accommodations my last few stays. Unfortunately in light of everything going on, their facility is currently closed and I had to book with another location. The manager of that location recommended this property and I asked specifically if it was as nice as their location and he thought it was....unfortunately I couldn’t disagree more. I want to be clear and fair by stating the staff was VERY polite and welcoming. The facilities however was not. In any hotel you can usually expect the lobby to be nice and sometimes posh bc it is the first impression, however this was not the case. Although I completely understand this is different times, they looked as though they are operating with very limited staff and nothing felt well kept. The carpet was disgusting, they had hand sanitizer stations in the lobby but they were completely empty the entire length of our stay which made it pointless. The parking garage is too low for SUV but there was also trash throughout that often had to be removed to just park. The room wasn’t the standard of any of the hotels I’ve stayed in with IHG® from the Holiday Inn’s all the way to Intercontinentals. This was disappointing because this is why I’ve invested so much in being in the IHG® family the last 10 years…bc I previously traveled with work, I wanted to know I can always get the same quality regardless of what city or state I’m in. In this case, It was already a sensitive time so I was looking forward to relaxing in my hotel room to clear my head before my flight. Although it was definitely quiet for the most part, it wasn’t the “getaway” I needed before I returned to life after such a heavy weekend.

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Horrible

By

6月 23, 2020

I got threatened to be shot by security because I didn’t pay my ticket to park fast enough. Then the hotel gave someone else the same room key to stay at the room I was in. You can’t make this up. Tony made me come back down to calm myself and wanted to assure me jimmy( security guard )didn’t know where I was staying. He couldn’t believe what jimmy told me and said “thank you for being so nice to him” was the craziest hotel I’ve ever stayed at. Would never recommend.

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Nice King Suite w/ patio

By

6月 22, 2020

club

Very nice view of the city, big patio, but the room was a little small. Very nice and friendly staff. Overall 4/5 stars.

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Rioting closed down restaurant - wish we would've know that in advance

By

6月 08, 2020

Room was clean, bed and pillows were comfortable. Coming in from out of town, we had no idea that where we stayed was right in the middle of the protests and riots which caused the restaurant and bar to be closed down and a 7:00 curfew enacted. Wish we would've been told about that prior to our arrival.

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