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お客様レビュー

実際にホテルにご宿泊いただいたお客様からの情報だけが表示されるよう、各レビュー&評価を確認してから掲載しています。

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お客様レビュー
実際にホテルにご宿泊いただいたお客様からの情報だけが表示されるよう、各レビュー&評価を確認してから掲載しています。
75%
のお客様がこのホテルをおすすめしています。

総合評価

4

XXに基づく 1855 お客様レビュー
75%
のお客様がこのホテルをおすすめしています。

Ratings Breakdown

1855お客様レビュー

  • 5 スター
    933
  • 4 スター
    404
  • 3 スター
    189
  • 2 スター
    178
  • 1 スター
    151

Not Impressed

By

11月 19, 2020

This hotel needs a major renovation. It is dingy and rundown. The “boiler system” does not work well resulting in a 20-30 minute wait to get hot water to the room. There was a loud party across the hall the first night we arrived (until 3:30 am) and it took FOUR calls to the front desk to get it handled. There were large dark and sticky stains on the carpet, the wall trim was falling off. Definitely not what one would expect from a “Crowne Plaza”. Would not recommend

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Hot water problem

By

11月 18, 2020

I had a problem with hot water during my entire stay. You have to wait 20-30 and sometimes 40 minutes to get a hot water. It was beyond annoying!!!

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Very Peaceful

By

11月 16, 2020

Awesome experience! Great customer service! Loved the great atmosphere!

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Work trip

By

11月 14, 2020

The hotel has remodeled some of the floors which are very nice very comfortable beds and friendly staff.

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Wedding weekend

By

11月 12, 2020

Staff was friendly and courtesy. On morning of departure there was a huge cockroach on the shower curtain as my wife was showering.

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Spacious but needs updating

By

11月 07, 2020

club

The staff was friendly and the room was spacious. The hotel needs updating. The carpet and furniture was stained.

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very dissapointed

By

11月 04, 2020

platinumelite

I love Crowne Plaza brand, but this time it was awfull. The manager was rude and did not help, my room was not serviced, could not get even a bottle of water, too noisy at night.

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very disappointing

By

11月 02, 2020

I booked via the IHG website. At no stage did it mention that the hotel had effectively shut down due to COVID. if it had I would have booked elsewhere

While my room was spacious and the bed was comfortable, there was no service at all. No restaurants/bars/room service/no service - period. The room was not even cleaned once in the 3 nights I stayed.

To eat, it was either uber eats or walk somewhere. One morning when I walked to a local place for breakfast, it was raining. i asked for an umbrella. Nope! They didn't even have an umbrella. I was given a garbage bag to put over my head.

The reception staff were helpful, but there is nothing to recommend the hotel. if you cannot offer any service, why be open at all.

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My favorite place to stay when I’m in Houston

By

10月 30, 2020

platinumelite

This is my first time staying here since the pandemic and I must say that I was impressed. The hotel has been renovated, updated and immaculate. I’ve been staying here for years and the employees are like a part of my extended family so I was glad to see them as well.

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Great Hotel.

By

10月 27, 2020

platinumelite

You will enjoy the Crowne experience. I stay here every time I’m in Houston.

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Filthy

By

10月 23, 2020

club

This hotel was very disappointing. I thought that the 4 star review was thoroughly in error. The entire place needs a good cleaning and a very fresh face lift.

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Bed Comfortable but Bathroom was dirty

By

10月 21, 2020

club

Upon walking in i noticed rice along the floor in the bathroom, hair on the floor and around the tub...

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