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お客様レビュー

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お客様レビュー
実際にホテルにご宿泊いただいたお客様からの情報だけが表示されるよう、各レビュー&評価を確認してから掲載しています。
82%
のお客様がこのホテルをおすすめしています。

総合評価

4.1

XXに基づく 1611 お客様レビュー
82%
のお客様がこのホテルをおすすめしています。

Ratings Breakdown

1611お客様レビュー

  • 5 スター
    840
  • 4 スター
    401
  • 3 スター
    151
  • 2 スター
    125
  • 1 スター
    94

Perfect getaway

By

8月 03, 2020

Booked two rooms so myself and my two adult daughters could have a night away to celebrate one of their birthdays. We we given an upgrade to a club room (I'm a Spire Elite member) and although the club lounge wasn't open the hotel still made sure we were able to get hot/cold drinks when we wanted them.
We had table service for breakfast, which was a little slow to start with but there were only two servers to be fair.
Two of us are vegan so the chef made sure our mushrooms weren't cooked in butter as they usually are and breakfast was good. Plenty of options for non vegans.

The hotel has had a lovely refurb and I'm looking forward to going back. Have booked for this weekend for myself and my husband.

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Communication problems

By

7月 30, 2020

platinumelite

Overall a very pleasant stay
BUT
1. No one answers the telephone when you are resident. I was so frustrated that I dialled emergency....and no one picked up then...thank goodness I wasn't having a heart attack.

2. When you email them at the hotel....I waited 4 days for a response.

Communication skills need to be intr0duced

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Weekend to meet old friends

By

7月 30, 2020

Everything was brilliant under the covid riles.
Staff were brilliant under the circumstances.
Our waiter was brilliant. Good not do enough for us.
Would recommend staying.

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Poor massages and service

By

7月 29, 2020

Paid for 55 minute massages @ £70 but max 40 mins long, spoke to the manager and never got back to us. Service was very slow although food was really good!

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Great Stay

By

7月 29, 2020

club

Very clean and superb staff highly recommended will definitely be staying again

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All very good

By

7月 29, 2020

In a lovely place /great place to walk/relaxed. Very well looked after and condition.

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Nice stay

By

7月 29, 2020

Lovely hotel to stay at. Clean and spacious rooms, easy to get to and very comfortable bedding. Spacious bathroom too, although shower only gave lukewarm water in the morning. Restaurant and bar were extremely busy and we weren't able to use these.

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First overnight stay reopening of hospitality sector

By

7月 29, 2020

Location is great; however Covid restrictions and changes should not be an excuse for poor staff interaction and service. Simple appreciation and pleasant interaction would enhance the 4star experience during changes to normal service.

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my birthday

By

7月 29, 2020

You made us so welcome the food was excellent]] very relaxing week end we would like to come back swimiming was absolute delightfull

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Nice place

By

7月 28, 2020

Really good place. People are really helpful and kind.
Room nice as well. I would recommend it for leasure.

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Dinner service

By

7月 28, 2020

The dinner in luded in our stay was awful, overcrowded restaurant...it took an hour and 29 mins for starters to arrive. there were tables on either side they got served faster had 3 course dinner and left. It took us 3 hours! Horrible service, ruined our evening and rest of our stay.

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Night stay

By

7月 28, 2020

Room 213 shower doesn’t drain away. Dirty floor in bathroom(esp behind the door) my self and my Wife came for a 1 night stay.
We were quite nervous, considering COVID, but when we got to reception, we felt safe
I felt uncomfortable about so many closed main doors, and had to open using covered hands, or elbows.
Service at dinner was a nightmare! We waited 20 minutes for our order to be taken!!
Bedroom..... 213. Shower doesn’t drain away!!

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