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お客様レビュー

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お客様レビュー
実際にホテルにご宿泊いただいたお客様からの情報だけが表示されるよう、各レビュー&評価を確認してから掲載しています。
90%
のお客様がこのホテルをおすすめしています。

総合評価

4.4

XXに基づく 1830 お客様レビュー
90%
のお客様がこのホテルをおすすめしています。

Ratings Breakdown

1830お客様レビュー

  • 5 スター
    1196
  • 4 スター
    409
  • 3 スター
    100
  • 2 スター
    62
  • 1 スター
    63

Amazing experience

By

9月 25, 2021

Came here for myself and my partners birthday. From the moment of check in right up until check out it was a great stay.
The food in the 3 course meal was outstanding and couldn't fault it in any way, and even breakfast was delicious! As well as the drinks in Monty's bar.
Having access to all spa facilities during the stay was great and lovely to unwind.
And to top it all off the staff were so helpful and friendly to all of our needs.

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Comfortable and good food

By

9月 24, 2021

Perfect for a business trip and meets all your needs. Could do with more staff as sometimes took time to be served.

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Comfortable bed and clean room

By

9月 24, 2021

The room was a very nice size, comfortable king size bed, excellent 3 course meal as well as breakfast.
Spa area was nice, just a bit small that's all. Sauna could have been hotter. Stream room was perfect.
Staff were kind and provided a good service.

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Use of red letter day voucher

By

9月 23, 2021

Nice clean room and facilities. Quiet location. Good nights sleep. Extremely pleasant and helpful staff.

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Overcharged and still waiting for refund after 1 month

By

9月 23, 2021

I made a booking online therefore the money debited my account . When I checked in, I was told that they need another pre authorised amount for any extras etc. Another amount of over £438 was taken out and a month later, they still haven’t released the payment although I settled all bills cash before leaving the hotel.
No one takes ownership to resolve an issue. Whatever you do, don’t let them take a pre authorised amount as you won’t get it back. I am out of pocket by £438 even a month later. Being fobbed off to contact the bank when the bank can’t do anything as they are the ones holding onto this payment.
Stay away as the hotel isn’t all that, over priced and rooms are really small for a family. Breakfast was the only good thing about this place.

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Comfortable bed and great service

By

9月 22, 2021

Great Breakfast superb service :). Bed was huge room good wish we had booked to use Spa.

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Great Modern Hotel

By

9月 22, 2021

Although I didn't use many of the facilities, as I was there for an external event, the hotel was modern and clean.

Slight issue when checking in, as no rooms were available, due to the hotel being full the night before. However, about 10 minutes later I was advised a room was available.

It's £16 taxi to the center of Reading.

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Michael Walker

By

9月 21, 2021

Thoroughly enjoyed my stay at the hotel. The staff were excellent, especially the restaurant staff. Would recommend to anyone thinking of booking a short break.

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Great night stay

By

9月 21, 2021

The hotel hasn't recently been upgraded from a Holiday Inn and completely refurbished. The staff, particularly, the General Manager, were most welcoming. The room was very clean, quiet and comfortable and the swimming pool was excellent

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Not to standard

By

9月 21, 2021

Did not feel welcome.
Didnt realise it is too far out of Reading in office area, so needed car for meals and shops etc.
Meals and drinks expensive.

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Lovely Hotel. Staff Do Not Go Above And Beyond

By

9月 20, 2021

The room itself is lovely. The staff/procedures on the other hand are not.

If you're looking to stay for basic hotel amenities; go ahead. Of you're expecting above normal service then don't book.

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Excellent

By

9月 16, 2021

I don’t normally write a review but because this hotel was so good I thought I would take the time.
Excellent location few minutes off the M4 about 25 mins from terminal 5.
Room good, very comfy bed, loads of room, big clean bathroom.
Food particularly good for a hotel. Had the three course meal which was very tasty. Steak good and pecan pie really good.
Breakfast good, well organised, good choice only one small criticism the fried eggs were hard but the scrambled eggs were good.

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