Отзывы гостей
Каждый получаемый нами отзыв с оценкой отеля подвергается проверке с целью размещения на сайте только достоверной информации от гостей, которые действительно останавливались в соответствующем отеле.
83%
гостей рекомендуют этот отель
Общее впечатление
4,1
83%
гостей рекомендуют этот отель
Needs a little improvement to stop being complacent
ByLucy39
ноября 20, 2019
Typical airport hotel. Exterior is awful, really needs an update. I think this chain has become complacent over the years due to a lack of investment, knowing too well people using the airport will stay regardless.
Overall, I felt it was ok and good value for money.
Breakfast definitely wasn’t. No knives on the table, beans were cold. Toaster took forever, a basic home kitchen one.
Relatively decent selection of foods but needs work. I don’t see the logic of having huge pots of beans sat on a warmer. Surely making a made to order breakfast saves in the long run.
Our upgraded room had a huge leak in the bathroom. Towels and buckets were already insitu so somebody must’ve been aware.
Given a different room and the bathroom TV didn’t work. The staff all worked very hard to resolve all issues.
Check in staff were very attentive.
Great service but no hot water
ByCccc
ноября 19, 2019
Have stayed here many times before as very good hotel but a bit disappointed this time round as myself and my friends had no hot water in the morning. Told reception and all I got was ‘sorry’ and a confused look. Could have been dealt with differently as we were 6 unhappy customers.
Pre holiday stay
BySullers62
ноября 19, 2019
Lovely stay, quite close to the airport.
Very convenient for our early start.
Shuttle bus “ok” and hotel exterior looks somewhat dated, but the interior is much better.
Got a lovely room upgrade.
Evening meal was good, if not a little pricey, and would’ve been better if served on a “real” plate rather than one of these “trendy” chopping boards.
A nice overnight stay all in all.
Recommended
ByKazzy39
ноября 18, 2019
The staff here especially the bar and restaurant staff were fantastic service was top class of
Poor customer service
ByUnhappy Guest
ноября 15, 2019
My room had no running water and I had to use a separate room that had just been vacated to complete morning routine.
Requested e-invoice despite being assured that it was sent had to make a further 2 phone calls before it came through.
Best airport hotel
ByJoyce1211
ноября 12, 2019
Definitely the best hotel we have stayed in around Gatwick. The staff are fantastic and the Club rooms are definitely worth the upgrade. The luxury bathroom and rainfall shower are a great addition. The biggest comfiest bed with the nicest pillows and the best nights sleep. The cafetière was a nice touch too instead of the normal instant coffee option. Quiet and comfortable. Enjoyed a great meal and drink in the bar and nothing was to much trouble. Thank you and we’ll see you again for sure
Hôtel absolument pas près de l'aéroport!
BySupersimon
ноября 09, 2019
Je trouve tout simplement inadmissible de payer le transport de l'Hôtel à l'aéroport, on a dû chaque jour payer £4 par personne chaque fois qu'on voulait aller à la gare pour aller au centre ville de Londres....
Tired property in desperate need of refurb
ByRobo
ноября 09, 2019
Dark and worn out. Needs a deep refurb. Room small and dated. Heating poor. Double glazing still allowing noise into room, I don’t know how! Nowhere near value for money.
Wedding anniversary holiday
BySharpy
ноября 08, 2019
Good standards as usual. Good room with good facilities.
Disappointing
ByDisappointed
ноября 06, 2019
Not up to IHG standards. No hot water during our stay. Locks weren’t working and didn’t feel safe. Poor desk service. We waited 2 hours for an extension cord and finally went down and got it ourselves only to see 3 employees standing around chatting. The bed was extremely worn out and uncomfortable. We couldn’t wait to get out of there.
Disappointed
ByTrish
ноября 06, 2019
Room was small and the beds were terrible. We had 2 twin beds which were not pushed together and we barely fit in them. I complained to the front desk and they said I booked the room with a twin/double bed. Normally I book a king size bed for us but it is possible that they didn't have any kings available to book. This hotel is not up to Crown Plaza standards so my expectation were not met. We only stayed one night so we put up with the poor accommodations and didn't change hotels. Also - the restaurant was very expensive so we went down to a pub about 10 minutes away and had a great dinner for 11.00. Hinges on the bathroom door were rusted and the window in our room wouldn't shut close. Poor.
Worst Crowne Plaza
ByShrek H
ноября 06, 2019
Rooms small and noisy, hotel is very run down and is desperately in need of refurbishment. Toilet seat broken in bathroom. While waiting on a room change sitting in bar having a very expensive soft drink and pint, observed some shocking basic hygiene practice by the staff.