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房客評論

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評論
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
88%
Recommend This Property

Overall Experience

4.3

based on 1211 reviews
88%
Recommend This Property

Ratings Breakdown

1211reviews

  • 5 Stars
    718
  • 4 Stars
    299
  • 3 Stars
    90
  • 2 Stars
    58
  • 1 Stars
    46

Great Front desk Staff

By

11月 07, 2020

I stay at a lot of IHG properties and the staff at the Crown was first rate.

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Excellent value

By

10月 31, 2020

platinumelite

Excellent value and location. Will definitely book again when back in the area.

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Great hotel choice for airport connections

By

10月 29, 2020

platinumelite

I highly recommend the Crowne Plaza Cleveland Airport hotel. Great location with a free 24 hour shuttle service and access to a great selection of restaurants very close by.

It is a nice hotel. Good value. Very clean and staff is courteous and helpful. They do need to get new luggage carts. But otherwise, everything was very a good experience!

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Excellent before Flight

By

10月 26, 2020

We stay here before early morning flights. The staff are extremely accomaditing and pleasant.
The rooms are very comfortable.
Never had a bad stay here.

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Great service

By

10月 24, 2020

We enjoyed our stay at the hotel. Everything about the hotel was excellent.

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Comfort and convenience

By

10月 24, 2020

club

I chose the crowne plaza airport for my early morning flights out of Cleveland. The hotel has professional staff, the rooms are always clean, and the transport to the airport is always timely. It has always been a safe place to leave my car while away. They are always pretty quick to pick me up on my return.

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Great stay

By

10月 17, 2020

I enjoyed the stay and it was cinvienient to airport.

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Great stay before a flight

By

10月 13, 2020

Easy access to the airport Rooms are good and clean. Easy check in and hospitable staff. Very friendly. Shuttle to the airport is easy!

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Pool disappointment

By

10月 13, 2020

club

I picked your hotel because it was the closest to my family with a pool. when I arrived the pool had been closed. I was given a key to my room and the room was dirty . It has not been cleaned. Went back to the desk and they gave me an other room. went to that room and the keys did not work. for me that was strike 3 and I wanted to leave. I had driven a long way from south Carolina and was traveling alone. I was so disappointed that the pool was closed. I was going to bring my grandkids to swim, so I decided to stay. The restaurant had really good food and everyone was wearing masks at the hotel, even the guests . So, the hotel did have good Covid coverage. After I received my bill, there was an error that I pointed out and also the priced quoted to me when I booked was different. I'm not sure I will stay again!!

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Older hotel

By

10月 09, 2020

Barely had hot water.
Room was filled with fluid stains on the desk and end table .
Gnats or fruit flies in the room.
2 empty toilet paper holders.
Shuttle driver was phenomenal.
I expected better from a Crown Plaza

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Best airport hotel in Cleveland

By

10月 07, 2020

Always exceeding my needs , clean and comfortable, very friendly staff

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Great stopping-off place from now on

By

9月 26, 2020

platinumelite

We have for years stopped around Cleveland on our trips from NC to MI and have stayed at many hotels. Last year a mixup at a competitor (that has been getting more and more rundown) caused us to try out this hotel. We loved it and now it is our stop for any trip that way. We like the large choice of our favorite restaurants (including my Five Guys) and others my wife likes.
All the rooms we have had were problem-free, clean and we slept like babies. Other than the above, we hated the place..... just kidding.

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