Dear Madam or Sir,
We can be better.
Firstly, I lived in an appartment with 2 rooms. I shared the appartment with my colleague. But your colleague gave a wrong room card to my colleague. My
colleague should've received his own room card of the room 537, instead of my room card, 539!
Secondly, we came here for business trip for the FIFA event. That's why we picked a hotel in the Business Park. When we worked, the Internet is essential. But the internet was not stable at all. There were many times that we could not even downlad a picture！
The last but not least, there was mosquito!
Before becaming a member of IHG, I've choosen many time of your hotels all over the world, most of time were because of a business trip, even though I work for a French company that prefers the Accor ones.
So, looking forward to an improvement in the future.