 Recensioni degli ospiti
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Esperienza complessiva 4,3
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I had reservation at hotel that's closed for reconstruction
Bycase
ottobre 15, 2021
I arrived at the hotel and found it to be closed due to construction. I had a documented reservation for this non-operating property., was never informed of the closure. very frustrated after 10 hours of travel, I found another IHG hotel no thanks to IHG customer service with whom I was on the phone (3 times disconnected, a bunch of customer service folks etc.) for almost three hours to no avail. In the process, I missed an important meeting. This was a highly unusual IHG and awful experience. I haven't heard back from IHG customer service. That night I also received reservation details related to a reservation made by others. I cancelled this reservation because I didn't want this related to my Spire Elite IHG account. I did inform IHG about this and hope the other people are covered. I news for IHG customer relations and refunds.
comfortable bed clean environment
ByRichard
novembre 26, 2020
Nice view of the city next to the river comfortable bed clean environment
Awesome View
ByKachnik
novembre 19, 2020
But the service is lacking, any normal hotel has luggage carts. But I guess when you have to go down two long corridors and take two different elevators spaced many yards apart, then they aren't necessary.(-:( Upon arrival I was told there were NO luggage carts. They had one at least I photographed it for posterity. When I asked for one at check out, the wait was so long for its arrival I gave up.
Pleasant stay, even during a pandemic
ByBusiness Traveler
novembre 15, 2020
Pleasant staff; clean; comfortable; and quiet. All of the necessary precautions were taken related to the current pandemic and it was a relief to no have to worry about that (one of my main worries prior to arrival).
Comfortable Clean Great Service
ByTam667
novembre 11, 2020
This hotel has easy access on a private street with a parking garage. The rooms are clean and comfortable and the views are spectacular. Guest services staff is always friendly and ready to help.
Great value, great location
BySuzy
novembre 10, 2020
Very comfortable beds and pillows, very clean hotel. Excellent customer service.
Poor communication at front desk
ByMstout8228
novembre 05, 2020
When we checked in we were told 3:00 check out as we were gold members, next day we were told noon, after complaining were given 2:00. Excessive parking charge, beds are very un comfortable, room smelled like smoke , fridge Inroom noisy, makes it hard to sleep
Excellent Room Experience
ByJohnny_B
ottobre 30, 2020
Loved the staff and the hotel as well. The room had an amazing view. Would recommend to anyone and everyone.
Clean room
ByB2037
ottobre 27, 2020
Room was spotless. Room was very clean. It was nice. It was comfortable. I had a good time staying at the holiday inn Chicago. We had friends at the apartment next door.
Small Honeymoon
ByJoez
ottobre 27, 2020
My now wife and I visited this hotel when we began dating several years ago. We had an absolute blast staying in one of their suites. By the Grace of God, we asked for the same room number for our quick honeymoon and they awesome staff granted us that same room! They actually surprised us. When I asked for the room number, they did not respond. And when I went to open the card with the keys, it had our room number! Holiday Inn Mart Plaza is an important location for my wife and I and the staff, room, and everything which came with our experiences made it amazing! Thank you!
Great service
ByMLJK
ottobre 21, 2020
The staff was excellent. Every person I encountered was very kind and willing to help. Every tome I was in the lobby I was greeted.
The rooms just seem to be run down. It was clean but worn. The wallpaper was peeling and the vanity had rust showing through the clear top. It was t sorry but it appeared to be with the wear.
Our view was amazing.
Overall, good stay experience.
ByCV0008
ottobre 19, 2020
Overall, the stay here at the holiday inn was satisfactory. Was clean for the most part and had social distancing measures in place. Location of hotel is great. You are able to see the view of Chicago and the River. Surrounded by fancy restaurants and is lively at night.