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Esperienza complessiva 4,1
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Guest
ByLax coach
dicembre 24, 2019
Everything was good , we didn’t have any issues with our stay.
BAD stay and service
ByCaliboy68
dicembre 20, 2019
When I checked into my room, it was frigid cold. The thermostat read 65 degrees. I turned up the heat on the wall thermostat but the heater didn't come on. I then went to turn the heater on at the unit itself. Heater was too loud almost immediately. Did not get any sleep. Every time it came on, it made a screeching sound. Told the front desk and all he said was "okay, gotcha". Reiterated it in the morning at checkout and all he said “okay”. I was like “okaaaaaay”.
Got the breakfast/parking package combo. When ordering breakfast, the waitress asked for my coupon. The front desk did not give me any coupons so she had to go the desk and verify my room and if I had breakfast on my room package. But when she came back, she said I could order anything on the menu, but "orange juice is not included", so I had to order coffee. A few minutes after my meal came, another couple came in and was seated right across from me and they gave their waitress (a different waitress) their coupon. The woman even asked her if anything was excluded and the waitress said "No". I was floored. After I finished, my waitress came over (yes, that was the next time I saw her) and asked if I needed anything else. I asked her about the orange juice and the fact that while I was on the same coupon as the couple across from me, she denied me orange juice but they were able to get orange juice. She continued to argue her point and then I asked the couple in front of her if they had a coupon and the man showed her the coupon. She then said "oh, they probably paid for it". I was done at this point.
Bad customer service and denying service is not the best way to run a business. But for something as simple as orange juice, that was pretty petty. And for a guest to mention that the air conditioner was too loud, they should at least look into it and/or apologize. Not just "okay, gotcha". Maybe these people had a bad night...but hopefully not as bad as mine.
Comfortable and Convenient
ByTstyles
dicembre 15, 2019
Overall great experience I felt comfortable traveling with my family which includes an infant.
Guter Service
ByTobser
dicembre 12, 2019
Insgesamt gut, bei Nacht war es zu laut, vermutlich die Klimaanlagen
Clean and convenient
ByStixdww
dicembre 12, 2019
Overall, a fine place to stay when visiting Columbus. Good proximity to downtown locales and next door to a great record store! Bathroom was a bit small for a big guy like myself and wasn't crazy about having to pay extra for parking when it isn't even valet or covered. Neither was so bad to say I wouldn't stay again.
HI Columbus Downtown- Business
ByJc2722
dicembre 09, 2019
The hotel was convienent, clean, and comfortable everything you want when doing business away from home.
Burger Theory was perfect for a Burger and Beer after a long day.
Good stay
ByWineguy
dicembre 09, 2019
Convenient and good value in a great downtown location while being just a few minutes from airport.
房间很舒服，服务好
ByEffie
dicembre 09, 2019
周围环境很好，虽然在downtown，出门便利。除了空调的声音有点大
Pleasant stay
ByScrappy
dicembre 08, 2019
Only negative I had with this stay was room service pounding on my door at 8:15am to service my room.
Great hotel at a great price.
ByEb8879
dicembre 08, 2019
Stayed here for a concert. The room was a good size, the staff were excellent and the parking was safe and secure.
Convenient Location
ByBeth99
dicembre 08, 2019
Good value and good location for business trip needs.
Front desk staff were friendly and welcoming.
Nice to have restaurant on site.
Could have been better
ByTheBWhit
dicembre 06, 2019
My room was less than well maintained. Loud HVAC, wobbly toilets, dirty fixtures, broken coffee machine, no hot water. Wasn't informed there was included breakfast. The staff was very nice, but attention to detail was bad. The bartender was efficient and happy to recommend local restaurants to our group.