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Opiniones de los huéspedes
Todas las opiniones y valoraciones que recibimos se verifican para garantizar que solo mostramos la información facilitada por huéspedes que se han alojado en el hotel.
94%
Recomendar este hotel

Valoración general

4.4

en base a 1387 opiniones
94%
Recomendar este hotel

Ratings Breakdown

1387opiniones

  • 5 Estrellas
    772
  • 4 Estrellas
    460
  • 3 Estrellas
    87
  • 2 Estrellas
    39
  • 1 Estrellas
    29

Overall good service

By

18 noviembre 2019

excellent overall good services and good breakfast

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Food service let whole place down

By

13 noviembre 2019

club

Reception really lovely and helpful. Explained food and beverage offer etc. Room clean but a bit small and just because I’m an IHG member doesn’t mean I really want a 7th floor room! After a dreadful 24+ hour flight all I wanted was a shower food and sleep. Contacted room service and mentioned reception said there was 10 or 20% off food - can’t remember what she said. The room service lady questioned me Luke I was a crim. did I know what card what colour. In the end I said look I don’t care whether I get the money off I just want food. She took my order then advised me I was on list for 10% Weird. Sadly food not half as good as last time I was here
Again at breakfast the serving staff not helpful even telling me I wasn’t on free brekkie list - yes I know - didn’t give 10%off and I felt watched whole time I was there. Again reception saved the day amending brekkie cost
Sad as all other staff brilliant but Park Royal just up road and not much dearer. That’s my homeward stop!

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24hr airport shuttle

By

12 noviembre 2019

club

Having the 24hr airport shuttle was extremely important to me since I was flying super early. Very clean in every area I was in. My only issue was that the curtain still left a gap that the light from the street lights could get through which made it hard for me to fall asleep but the room and amenities were good. Room service was prompt.

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Nice and quiet despite proximity to a noisy airport

By

12 noviembre 2019

The only two slightly disappointing aspects were the scarcity of electrical outlets and the fact that free bottles of drinking water are no longer provided.

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Excellent business stay at Melbourne Airport

By

10 noviembre 2019

platinumelite

The hotel is easily accessible from all terminals and offers reasonable value for money for business stays

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Excellent emplacement mais ......

By

09 noviembre 2019

Certains équipements dans les chambres meritiraient d’être modernisés.

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Very comfortable and clean.

By

07 noviembre 2019

club

For the purpose of my stay, (sleep before ongoing flight) the location was perfect, 8 minutes walk from the airport and felt quite safe walking alone. The car park in between was very well lit at night.

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Easy one night stay

By

07 noviembre 2019

club

Would recommend any time as easy to park and easy to get into the airport

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Comfortable and very clean with friendly service!

By

06 noviembre 2019

club

We were flying out early the next day on holidays and had a busy time leading up to leaving. The Holiday Inn was perfect for us to stay and unwind prior to catching our plane the next morning. The room was quiet and very comfortable with all requirements for an overnight stay provided. We had a lovely meal at the restaurant downstairs which was a little dated in decor but attended by lovely helpful staff. It was a very short stroll the next morning to our terminal. Overall, a very handy and relaxing stay before we set off. Thank you!

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Brilliant breakfast service and food

By

03 noviembre 2019

Breakfast staff very helpful and friendly. Delicious dishes made promptly to order and beautifully arranged ... included edible flowers. Best ever HI breakfast .. made subsequent breakfasts at Cains HI seem pedestrian.

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Treat customers like thief’s

By

01 noviembre 2019

When I arrived at the hotel entrance was busy so I pulled up to a empty parking space at the front of the hotel checked in. I had two large bags that’s reason why I want to pulled up close as possible so I could take my bags in and quickly check in.On the way down to move my car to the allocated parking space for customers bell person has called the rangers and got I got a fine on my car.

Firstly I didn’t see the sign and it is completely my fault for parking in permit zone for hotel employees. What make me angry and disappointed is that hotel staff called the rangers on one of their customers who made a honest mistake. I travel all around the world and I use IGH hotels this experience made me sick.

When I ask the Manager of the hotel duty manager at the time was extremely rude. She said it is my problem now and I had to deal with. I was very politely ask her to cancel my reservation and give my money back and I was happy to stay at Royal park hotel across the road.

She got even ruder at that point.

Bottom line I will never use Holiday Inn Melbourne airport ever again instead I decided to use Royal Park at Melbourne airport.

No customer deserved to be trapped or deliberately dragged into trouble. That’s just against the principle of customers service.

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Country visitor

By

31 octubre 2019

club

Have stayed here occasionally over the years to access the airport. Pleasantly surprised by the efforts being made to keep the place looking good and the attitude of the staff.

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