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Holiday Inn Express & Suites St Charles

3098 Elm Point Industrial Drive , St. Charles, Missouri 63301

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Commentaires des clients
Tous les avis et évaluations que nous recevons sont vérifiés pour vous garantir des informations fournies par des clients ayant réellement séjourné dans l'hôtel.
89%
Recommander cet établissement

Impression générale

4,4

en fonction de 836 avis
89%
Recommander cet établissement

Ratings Breakdown

836avis

  • 5 Étoiles
    566
  • 4 Étoiles
    153
  • 3 Étoiles
    47
  • 2 Étoiles
    43
  • 1 Étoiles
    27

Loud and No Pool

By

octobre 31, 2020

When I made the reservation, I was not told the pool was closed. Upon arriving, I was told it was and this was Corporate policy. I know this is false because the other HIE I've stayed in recently have had an open pool... When taking kids on a trip and you sell them on the pool, this is a huge let down...The hotel is loud, lots of airplane noise and train. This isn't their fault, but it is what it is. Our room wasn't completely clean either, there was melted ice in the bucket...Our shower leaked and didn't spray right and the drain was in need of repair. The toilet didn't flush correctly either...Each time we came and went, there was no one at the desk to speak to...However, it was close to the 2 soccer fields we played at.

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Excellent Stay Every Time

By

octobre 28, 2020

We stay at this location about once per month, for several days, to visit our son. It’s very convenient since this hotel is only five minutes away. Also, this hotel is much nicer than a competitor’s hotel that is just down the street.

Missy and the other employees are very nice and helpful handing out towels and other necessities when needed, since the guests’ rooms right now are only cleaned every five days due to Covid-19. We can also pick up our breakfast bag whenever we need it.

There were two annoying incidents that happened the last time that we were there that hadn’t happened before this stay.

One was the front desk man had us wait to check out, and helped the person on the phone that called after he started to help us. Initially, he put the caller on hold, then changed his mind and talked to him. It took five minutes for him to help the caller. It would have only taken him less than one minute to print out our receipt.

The other incident was when an employee entered our room, when we were away, even though the Do Not Disturb sign was on our door. They dropped off towels, I guess to be helpful. However, they shouldn’t have entered to room. All other times we just picked up the towels at the front desk.

In spite of these issues, we will continue to stay at this hotel since we haven’t had any problems like this during our many stays in the past.

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Comfortable bed and great service

By

octobre 28, 2020

club

We enjoyed our stay! The bed was comfortable and the room was cleaned exceptionally well before our stay. The hotel staff was very friendly and make checking in and checking out a breeze!

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Recommend

By

octobre 27, 2020

club

The hotel was clean the front desk clerk was very nice, we arrived a little before check in but he accommodated us great.

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Clean rooms but terrible managerial service.

By

octobre 13, 2020

club

Rooms were reserved at least a month in advance. When we arrived for check in the room was not ready (3PM). We left after waiting over an hour (4:10 PM) and the room was still not ready. I understand the pandemic has changed the way everyone does business and I also understand being shorthanded but this went beyond short staff. The manager was very short with me when I asked why our room was not ready. He just said you're next and we were not. He acted like I was being annoying.
Some of our party reserved suites because were there for our son's wedding. There were 9 girls and 9 guys aside from the bride, groom, parents and the professional hair and make up artist as well as photographers. The suites were tiny. One of the parents got a suite twice as big although they were told what we wanted. I will not recommend this particular motel and will not stay in it again. Housekeeping was very short staffed but very efficient and the rooms were very clean.

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Everything

By

octobre 02, 2020

Everything
Friendly staff
Comfortable bed
Quiet
Good service
Good food
Easily accessible

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Front desk

By

octobre 02, 2020

Missy was able to get us all checked in and let us get to our room very quickly after a day of work and long drive.

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Friendly service and clean rooms

By

septembre 28, 2020

Hotel stay was quiet, comfortable, and clean Safety measures were taken amid COVID

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Comfortable beds

By

septembre 24, 2020

club

Comfortable beds, enough room for my son in his wheelchair to move about the room. The bathroom was perfect for him, great shower set up, plenty of room.

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Nice rooms

By

septembre 17, 2020

platinumelite

I stay at the holiday inn Forest Park for work that is the worst hotel I have ever stayed out the one in ST Charles is a 100% better

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Comfortable Bed and Great Hospitality

By

septembre 14, 2020

Just wanted to say my stay at Holiday Inn was Excellent!
The staff was very hospitable and professional.

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St charles

By

septembre 14, 2020

platinumelite

Driveway is in rough shape. Location is great. Staff was nice.

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