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Holiday Inn Express & Suites Chattanooga-Lookout Mtn

3710 Modern Industries Parkway , Chattanooga, Tennessee 37419

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房客評論
每一道評論和評比皆已經確認過,確實為實際入住飯店的房客所提供的資訊。
85%
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整體經驗

4.2

根據 1595 評論
85%
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Ratings Breakdown

1595評論

  • 5 星級
    947
  • 4 星級
    336
  • 3 星級
    133
  • 2 星級
    108
  • 1 星級
    71

Very disappointed

By

11月 25, 2020

club

When checking in the staff was efficient but not very polite. The first room we got was ok,!but the refrigerator did not work and we had brought things that needed to stay cold, (food and medicine). I called the front desk and the remark was “ok come down stairs and we will move your room” not “I’m sorry, let US help you move your things to another room, or bring a new refrigerator “! Asked the girl “will the room be the same or better” she said “same room, different floor”. After getting unpacked (checking the refrigerator first) we noticed no microwave, which the first one did and we wanted and needed one. By this time it was late and we were frustrated and tired, so we just let it go. The continental breakfast was a joke!! We were given a choice of water, juice, milk, muffin, yogurt, and fruit cup that had to be picked up at front desk each morning, (could it not have been delivered, once we called)? I realize that the covid pandemic changed a lot of how things have to be done but I also know that the customers that are still using hotels should get better care because they are still supporting this business. Rooms should be in working order and you should remove the continental breakfast from your site if it’s not offered! I feel like there could have still been a nice breakfast, just not self serve. Staff could have served it behind plexiglass and asked us to take it to our rooms. We were recommended this hotel by family that had stayed here before and were pleased, but our overall experience was very disappointing!

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My first bad stay at a Holiday Inn

By

11月 23, 2020

We arrived at our hotel, and were greeted by a very friendly staff that checked us in and directed us to our room. The following morning, we woke up to a cold room. I tried numerous times to get the heater to turn on, but it would not. With only a couple hours left before we checked out, it didn’t seem worth it to switch rooms. I was looking forward to making coffee in our room, especially because we were cold. I even brought my own K-cups for the Keurig. Well, that was broke too. The inside of the coffee maker was very dirty and appeared to be clogged. I asked the front desk if they had a spare coffee maker, and was told no. We made our way downstairs around 7:45, looking for our grab-and-go breakfasts, but they were not ready. Upon checking out, I informed the front desk of the issue with the heater and coffee maker. The lady at the front desk took note of it, but acted as if this was a common occurrence. I love Holiday Inn in general, but was very displeased with this specific location.

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Bad Experience

By

11月 19, 2020

platinumelite

When we checked in, we were given a room that had not been cleaned. Finally got a cleaned room. The worst was breakfast. I went down to pick up the bag of cold food at about 6:45 and didn't see anyone except one person sitting at a table. After looking around for help she finally acknowledged that she worked there by asking me if I wanted anything. I told her I was looking for our breakfast bags and she said they would be ready between 7:00 and 7:30. I went back at 7:15 and she said they still weren't ready. Finally, I returned at 7:30 and no bags but a different woman said she would make them for us which took about 1 minute for her to prepare them. Why couldn't the first woman have just gone into the kitchen and done the same rather than have me return three times? It's not like anything had to be cooked, just several cold items thrown into a bag. We won't be staying there again.

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Excelente ubicación para hacer turismo

By

11月 18, 2020

Las Atracciones de Chattanooga están a solo unos minutos. Hay restaurantes excelentes y para todos los gustos.

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Nice facility, good service

By

11月 17, 2020

Was not recognized as a rewards member upon check in.

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What a negative change

By

11月 16, 2020

I have stayed at this property before and I usually write reviews on the lenient side. This time, however, my stay was terrible. Most of the items below were not found until bedtime or in the morning. I did attempt to let the manager know in the morning, but he was off (Wednesday). Let's start the list: The room darkening window shade was out of its track and would not open all the way (I did inform the front desk of that and told them it could wait until after I left); the room door would not lock ( deadbolt did not match up with the door hole); dirt, hair and toilet paper were behind the bathroom door; bath tub drained poorly (I call it a shower bath because the tub fills up with water as you take a shower); bed and pillows were way too soft (sunk into both of them); A/C was loud and didn't have a fan speed adjustment (I normally like to turn the fan on low for white noise, but I left this airplane on all night), refrigerator leaked and was dirty inside with some water in the bottom of it; the bag meals in the morning are the worst I have seen in my travels since Covid-choices are exceedingly limited (water, milk, muffin, juice, fruit cup and yogurt); and to top it off, the person at the front desk would not even make eye contact with us on our departure day.

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Perfect spot for my drive to Florida

By

11月 15, 2020

Your located about half way on my route to Florida. I will be back on my way to and from Florida. Thanks. Ps the woman at the check in desk was very nice and professional .

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Great visit

By

11月 13, 2020

club

We wished the staff had let us know how the towel exchange worked at check in.. we didn't see the sign in the elevator until the next night.
We only had one roll of toilet paper for our two night stay, not a huge deal, but would have been nice not to have to find more.
Overall it was great! Just thought those two things may make it better for others next time.

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Great Hotel

By

11月 13, 2020

We love staying at Holiday Inn Express's they are always clean with friendly staff and yes sometimes you have an issue here and there but they are good to handle the issues. The only thing I really didn't like is the breakfast to go. They need to have more options for kids. Also, the Cinnamon Rolls need to be an option to go, and the single boxes of cereal for kids...

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Time to recover.

By

11月 10, 2020

platinumelite

I hope I am reviewing the right Hotel. All Holiday Inns are excellent. The first one I stay at was in Tennessee. Perfect. My final destination was Daytona Beach, Beach Side. Perfect. I stayed here several times. Vero Beach Holiday Inn, is also one of my favorites.

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Great Hotel

By

11月 07, 2020

club

We were passing through and needed a place for the night. It was clean. The staff was nice and helpful. The beds were comfortable. We would definitely stay here again. My only “complaint” would be the breakfast but they are doing the best they can during these times.

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Great stay

By

11月 06, 2020

club

The staff was very friendly, all precautions were taken for covid19. The lobby was very clean as well as our room. The bed was very comfortable and the television worked great. We were able to select our choice for the sack breakfast and it was ready the next morning with no problems. We definitely would stay at this hotel again when in the Chattanooga area. Also convenient to Rock City and Ruby Falls.

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