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Holiday Inn Express & Suites Austin NW - Lakeway

15707 Oak Grove Blvd , Lakeway, Texas 78734

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房客評論
每一道評論和評比皆已經確認過,確實為實際入住飯店的房客所提供的資訊。
88%
推薦此物業

整體經驗

4.4

根據 755 評論
88%
推薦此物業

Ratings Breakdown

755評論

  • 5 星級
    498
  • 4 星級
    140
  • 3 星級
    57
  • 2 星級
    32
  • 1 星級
    28

Nice stay in Lakeway

By

十一月 20, 2019

This is a very typical, which is to say good, Holiday Inn Express. Clean facility. Courteous employees. Tasty breakfast. Super convenient to anywhere in Lakeway.

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Great place to stay

By

十一月 19, 2019

All we needed was a one night stopover and this was perfect. Great service and great food at a reasonable price.

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Best IHG yet

By

十一月 17, 2019

club

Very helpful staff, breakfast food was good and abundant. We never waited for any help or service. Parking was good, access was good. Climate control was easy to operate. Room was quiet. Best experience w/ IHG yet.

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Good bed

By

十一月 14, 2019

Smoke alarm in room broke not fixed during my stay 6 days

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Breafast area food

By

十一月 11, 2019

platinumelite

I would recommend IHG hotels change up the breafast area. Food. Need a little more variation of food. Always the same.

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Very Disappointing

By

十一月 06, 2019

We were greeted by a very nice gentleman. It was downhill from there... Our room was by the elevator and open to the lobby. We were concerned about noise and were told we could not change rooms because we had walked in the room already. It seemed like a strange policy, but ok. We were told no one has complained about the noise from the elevator yet. That is possibly true because you can't hear the elevator over the air conditioner. It was so loud we could barely sleep. On top of it the room was stuffy and smelt like mildew. We noticed the refrigerator wasn't working and had standing water in the bottom of it. We informed the front desk worker who took a work order. No apology and no one ever came to fix it. The tile in the shower was broken and the drain cover was loose. It sort of just looked dirty. The breakfast was pretty decent, however we did hear the people in there from our room. The final experience was when checking out, the woman at the desk seemed quite disinterested in politeness. I told her I needed to check out and she asked if I wanted a receipt. Then that was the last thing she said. I didn't even voice my complaints to her to explain her a mood. I expected a bit more hospitality from a business known as "hospitality".

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Not flexible with breakfast meats

By

十一月 02, 2019

club

Apparently, there is a rotation of breakfast meats every morning. I enjoy the bacon and asked management if the breakfast people could make some bacon for me as other Holiday Inn Expresses have done. I didn't think that was an unreasonable request but apparently at this facility the breakfast women call the shots and do whatever they want no matter what management requests of them. Very disappointing that they cared so little for their guests. Otherwise, it would have been a perfect stay. Too bad these two breakfast women can undue the other employee efforts.

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vacation travel

By

十月 31, 2019

club

breakfast could be improved. food was okay but nothing to rave about.

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Great location and amenities

By

十月 29, 2019

club

Relaxing room and gathering spaces. Perfect place to stay for a large group for a wedding weekend. Easy access to food and bars nearby. Pool area looked nice, too bad we stayed in the cooler fall months.

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Nice place to stay in Lakeway.

By

十月 29, 2019

The Holiday Inn Express was a great place to stay. I was in the area for a family event with my mother and found the hotel to be safe and convenient.
The parking, rooms and facility was fantastic. The complementary breakfast was really good.
The only issue I found was there were no paper towels in the lobby restroom and was ignored when telling the staff.

Other than that, it was great and I would stay again.

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Excellent Property

By

十月 28, 2019

club

The Staff were excellent my husband is a disabled veteran and we stay at this property every time we visit the area.

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Great place

By

十月 22, 2019

club

This was a great place to stay and I would highly recommend it.

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