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Holiday Inn Express & Suites Lebanon

2205 East Cumberland Street , Lebanon, Pennsylvania 17046

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房客評論
每一道評論和評比皆已經確認過,確實為實際入住飯店的房客所提供的資訊。
87%
推薦此物業

整體經驗

4.3

根據 843 評論
87%
推薦此物業

Ratings Breakdown

843評論

  • 5 星級
    524
  • 4 星級
    167
  • 3 星級
    61
  • 2 星級
    57
  • 1 星級
    34

Beyond terrible

By

11月 12, 2020

The entire hotel had a very moldy/musky smell. There was carpet stains everywhere, 5 in our room alone. The sofa bed had not been cleaned, there was bobby pins all over the place. The side door we used to come in and out was unlocked, we did not need to use our room key to get in and out of the hotel. We have 3 young children and as we were outside with out dog, we found multiple items that were very disturbing and inapproiate. We also saw a couple things that happened that we informed front desk about and also turned in.

Our children did not like the room,

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Clean room

By

11月 11, 2020

club

I have family in the area so I like to stay at this location with my pug. The grounds are nice to walk him around. I do miss the breakfast buffet (due to Covid-19) Hotel is clean and staff is friendly.

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Horrible housekeeping

By

11月 05, 2020

platinumelite

Room was not cleaned. Had a used adult diaper in the bathroom garbage

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A place to sleep

By

11月 01, 2020

club

Not worth the price I paid for 2 rooms, 4 nights each.

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Great hotel great service

By

10月 20, 2020

platinumelite

The check in was so east and convenient . The General Manager was there to welcome us. She also upgraded us to a suite due to Platinum Elite status and the availability of same. We were impressed with the cleanliness and COVID 19 protection steps they were taking during our whole stay. The overall impression was that they truly valued us as guests ! Totally recommend this location and all their people !

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Staff makes a good experience

By

10月 19, 2020

platinumelite

I am very glad the both Desiree and Chase could make this stay so amazing.

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Not up to standards

By

10月 09, 2020

We are Platinum Elite members and have stayed at many Holiday Inn hotels using our reward nights and I have to say this was not up to par with their normal standards. Where do I begin...some of the front desk personnel are just not very friendly or helpful. We were on the third floor and it had an AWFUL smell. My husband went down and asked about it and the staff said it was probably someone smoking something. Now keep in mind this is a non-smoking motel. We also only had a half of roll of toilet paper. What a great beginning to our stay. Our toilet seat needed to be tightened. We asked 2 days in to our 6 night stay. Guess what...no one came to fix it before we checked out. Half way through our stay we asked if our room could be cleaned. The response was that they don’t clean rooms unless you stay a week. Really?? About the whole room: the shower curtain had pink stuff near the bottom, the shelf in the shower had mold, the toilet bowl wasn’t very clean, the AC unit didn’t work well, and the carpet needed a good cleaning. Your website is one of the slowest of all those we routinely go to and needs to be updated and modernized along with the connectivity to it. I was hoping after reading other reviews and the responses they received from management, that issues would have been fixed before we got there. But apparently the reviews were not passed on to management at hotel, or the management ignored the reviews and didn’t bother to address the issues.

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Needs a deep cleaning

By

10月 05, 2020

I have stayed at this hotel for many years, due to my locum work at the local hospital.
I understand that COVID has made expensive upkeep difficult, but the rooms at this hotel need a deep cleaning. Luckily I travel with cleaning wipes, I needed to wipe down the whole room and the wipes were very dirty after wiping the surfaces.
Also, I am glad I had slippers with me because the rug was stained and dirty.

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Comfy bed and great staff

By

9月 30, 2020

club

Stayed for a night while passing by. The checkin was quick and convenient. The room was quite chilly upon arrival but that was easily fixed. Overall great stay and sleep.

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Could be better

By

9月 22, 2020

Assigned a room at check in that was already occupied. Bathroom door in new room barely opened once closed. Kids would never be able to open it. Staff lethargic. Carpets need freshening.

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Normal express

By

9月 08, 2020

The hotel is the same as the rest. It was quiet and very empty.

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14 day stay

By

9月 08, 2020

I loved they staff they are very helpful. The room stay was like staying home.

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