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Holiday Inn Express New York City - Chelsea

232 West 29th Street , New York, New York 10001-5201

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房客評論
每一道評論和評比皆已經確認過,確實為實際入住飯店的房客所提供的資訊。
90%
推薦此物業

整體經驗

4.3

根據 2521 評論
90%
推薦此物業

Ratings Breakdown

2521評論

  • 5 星級
    1394
  • 4 星級
    759
  • 3 星級
    202
  • 2 星級
    92
  • 1 星級
    74

Welcoming pleasant staff

By

7月 17, 2021

platinumelite

The hotel is staffed with pleasant people. Accommodating to my requests and they are friendly.

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Clean and comfortable stay in NYC!

By

7月 15, 2021

platinumelite

Great location with clean and comfortable rooms. Only recommendation is to bring back the hot breakfast.

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Loved my stay at this hotel!

By

7月 15, 2021

I wasn't expecting much of this hotel, but to be honest, it was an amazing experience. From the day of our arrival to the day of our departure, the process was very easy. The front staff people were very friendly and helpful. Our room was very clean and nice. The beds were very comfortable, and I was able to have a good sleep after a very tired day of walking around the city. The only thing we didn't like was the oatmeal prepared just with water and no milk. The hotel is located walking distance to many attractions like Times Square, the Edge, and the Empire State building. Also very close to many subway train stations.

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Bathtub not cleaned

By

7月 14, 2021

club

This is by far my worst stay . There were dark stains in the tub.
A/C was super noisy, couldn’t sleep at all. Staff service is not great. I will nit stay here again

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Worst IHG experience

By

7月 14, 2021

platinumelite

I stayed at this hotel for a long weekend. I've stayed at other Holiday Inn Expresses before and this one was in a convenient location, but my stay at this hotel was one of the worst experiences I've had from all the IHG hotels I've been to.

Almost everything you could think of went wrong. Our keycards stopped working several times. We had to get new ones from the front desk and the only thing the worker said to us was, "it's sensitive." When we asked for more towels the worker who brought them to our door must've been having a really rough day because he looked extremely upset and when we asked where the ice machine one he told us it was currently broken. Our hairdryer in our room also was broken so I told the front desk and the guy who came to replace it was extremely rude as well. Initially, he didn't believe our word that it was broken and demanded he takes a look before finding a replacement, even when my friend was in the shower he wanted to go in and look at the hairdryer in the bathroom. After confirming for himself that it really was broken he brought a new one and replaced it. After we used it once, the new one also stopped working. One night, we wanted to raise the temperature and set it to 75 degrees, after a few minutes we start smelling something burning in our room and we realized it was coming from the vent so we immediately turned the thermostat back down. We were too scared to turn it back up so we kept it at a low temperature the entire stay which got to be really cold at night.

Overall, I'm glad we were mostly outside our room for the majority of the day.

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ok for a basic room

By

7月 13, 2021

platinumelite

I wish they would stop the non-sense of amenity fees. Just post the real price. A 20 dollar fee for two bottles of water is just silly.

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Cama extragrande y cómoda

By

7月 13, 2021

Me gusto la atención, y lo central de su ubicación.

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Good stay

By

7月 13, 2021

It is a nice hotel, good location, and the room was clean.
Breakfast was nice, good variety of cereal, muffins, and pastries, would be nice if the offer hard boiled eggs or ham to have some protein options.

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Los feriados debe haber servicio

By

7月 12, 2021

Hola! En general todo acorde lo esperado. Pero la falta de limpieza e internet nos limitó

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Excellent Location / Early check-in

By

7月 09, 2021

The hotel’s location is great, near the terminal which is convinient for guests commuting via coaster or train. We were also allowed to check in earlier than the regular check in time with pre-arrival notification.
Staff on duty was very accommodating. Linens and towels were fresh, bed was so comfy. Breakfast though has limited choices, this could be upgraded not to be confined with sliced bread and muffin and cereals. Slippers and cotton buds were not also provided but granted when asked for coffee refiill. Overall stay was great and will definitely recommend.

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Camada muy cómoda

By

7月 09, 2021

Me gusto el estado de la habitación. Realmente en general las instalaciones son buenas

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Welcoming staff

By

7月 08, 2021

Welcoming staff helped in any issues. I was glad at possibility of early check-in and late check-out. I found enjoyment in staying this hotel. Than you!

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