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房客評論
每一道評論和評比皆已經確認過,確實為實際入住飯店的房客所提供的資訊。
91%
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整體經驗

4.5

根據 1317 評論
91%
推薦此物業

Ratings Breakdown

1317評論

  • 5 星級
    905
  • 4 星級
    250
  • 3 星級
    76
  • 2 星級
    43
  • 1 星級
    43

Clean and comfortable room

By

6月 24, 2022

The room was extremely clean. Everything was well-kept and looked after. The room was quiet with a nice view. I thoroughly enjoyed my stay. The only issue I had was with this giant hotel only having 1 or 2 functioning elevators, which proved to be an issue since we were staying on the 8th floor.

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HOTEL WAS CLEAN, BREAKFAST WAS CLEAN AND FOOD WAS PRETTY GOOD. HOTEL SERVICE, NOT THAT GREAT.

By

6月 22, 2022

Hotel was outdated in hallways and rooms but clean, breakfast area was clean and food was good. Room card key issues constantly as my friend staying in another room had same issues. Had to be reprogrammed constantly. Microwave in room wasn't working, which wasn't practical for my family to save on cost eating and snacking out. Manager had yet to contact me on the issue after leaving two messages at the Front Desk. Will not stay at this location again.

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poor management

By

6月 21, 2022

errors with reservations made with the hotel, rate changes without prior notification, broken furnishings, etc. This hotel was great just 3 years ago. stayed there several times without incident.

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Poor hotel

By

6月 14, 2022

Was a horrible stay with so many problems. AC didn't work. Had to move twice to get a room and split up my family to stay the first night. Breakfast was horrible and burnt. Pool area was dirty and always had to go to front desk to get towels.

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Love this hotel. Repeat customer.

By

6月 02, 2022

I have been staying at this hotel for years on Memorial Day weekend. My kids love it! The staff is so kind, the hotel is always clean and the pool is perfect! One of my favorite ihg locations.

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Room and bathroom were clean and ready when I arrived

By

5月 28, 2022

The hotel was easy to access, the staff was friendly, the food at breakfast was wonderful, and I enjoyed my stay. I wish I had remembered they had an indoor pool. The hotel was very safe and well kept.

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Great Service. The staff at this hotel was outstanding!! Diana and Jasmine went out of their way to ensure the stay went off without a problem!

By

5月 03, 2022

The staff and facilities at this location are outstanding. Diana and Jasmine, as well as the other staff members were so kind, and did everything possible to ensure we enjoyed our stay. I would highly recommend this location!

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Great Service

By

4月 29, 2022

club

The customer service was excellent. I enjoyed my stay

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Overbooked, You can cancel

By

4月 28, 2022

We reserved a 2-queen room a month or more before the stay. The afternoon of checkin day, the hotel called me and asked if I wanted to "upgrade" to a King suite, but I told them I needed the 2 Queens.

We checked in later that night at around 11:00 and were told that they had overbooked and all they had were a King suite with only 1 bed and they could put in a rollaway. Not sure how 4 adults would sleep on a King and a rollaway.

We continued to ask for the room or at least number of beds that we had reserved, but they would not budge and said we could cancel.

I'm not sure why they called us earlier in the day and confirmed our room and then gave our room away. Finally had them check the king room and they "discovered" it had a sleeper sofa after earlier telling us the room didn't.

Not the best, but at least we all had a bed. After 45 minutes of trying to work with staff and manager (who told staff not to bother her again).

Manager was supposed to call on Sunday, but we haven't heard from her yet. We heard from another customer that they too had had to stay at another hotel due to overbooking.

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Nice

By

4月 13, 2022

Had a good time. Clean. Friendly staff. Will definitely recco

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Lice

By

1月 31, 2022

club

This hotel has horrible customer service by
General Manager. Several people in room 402 contacted lice and i contacted the hotel. She denied it of course and told me Terminix was out and inspected that room and no lice was found. She even told me to come check the room myself! Wow awesome customer service very argumentative. I asked for district manager, regional manger name or owner names she refused to give it to me. First of all if you don’t have lice in hotel why was Terminix called? I then asked her to see the report from Terminix that stated no lice was in that room she refused to show that report. Definately hiding something. All I wanted was my money back for hotel. Horrible customer service form General manager. Please don’t stay at this hotel.

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Excellent staff!

By

12月 26, 2021

I do a lot of business travel throughout the country, and I can honestly say that this is one of the best hotels that I have ever stayed in! Caleb, as well as the rest of the staff at this hotel, are very professional, friendly, and do whatever they can to accommodate your needs.

Since I’m a light sleeper, I can be very picky when it comes to choosing a quiet room. The staff went above and beyond to make sure my requests were met, and they did it with such a positive attitude!

Due to many unexpected delays at my job, I would check out, but then come back multiple times at this hotel. Knowing about my multiple returns, on one occasion the staff here even cared enough to call me after I checked out just to make sure that I would not need to check back in later that day, thus reserving the room ahead of time just in case. And, they were right, I did in fact need to come back that evening. I have never experienced service like that!

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