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Opiniones de los huéspedes
Todas las opiniones y valoraciones que recibimos se verifican para garantizar que solo mostramos la información facilitada por huéspedes que se han alojado en el hotel.
89%
Recomendar este hotel

Valoración general

4.3

en base a 301 opiniones
89%
Recomendar este hotel

Ratings Breakdown

301opiniones

  • 5 Estrellas
    189
  • 4 Estrellas
    62
  • 3 Estrellas
    25
  • 2 Estrellas
    14
  • 1 Estrellas
    11

Daughter's Graduation

By

29 mayo 2017

club

The room was GORGEOUS, and the view even better - which is a surprise given the location in the middle of a pretty heavily built-up area. The beds were very comfortable, and the room A/C worked great.

The WiFi was rather obtuse, requiring a sign-in and so on, which didn't always work on our smartphones. The staff at the front desk were very helpful and knowledgeable (except for one guy - but I doubt that computer support was in his job description) and got us connected.

The toilet plugged at one point - I went to the front desk to report it, and then returned to the room to discover that the staff had already been there and cleared it! Fastest service possible!

Parking was great - in a whole week I never parked more than 100 feet from the front door, and usually much closer than that.

The pool was very nice, though there could have been more shaded areas to escape the incessant sun. The hot tub was nice, not too hot.

Breakfast was good, though they started to pack up well before the advertised end-time of 9:30. Don't be late!

This was a great choice in hotels. I will definitely stay here again!

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Awesome suite! Amazing view from balcony.

By

28 mayo 2017

club

Very comfortable stay. I loved the room with the huge balcony I would just have liked some furniture out there. Other than that it was great. Very clean.

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Great service

By

24 mayo 2017

My stay was Great. The breakfast was very good. The concierge by the name Joel was awesome. The rooms were clean and neatly organized. great location, right off the highway. I would definitely stay in another HIE.

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Buen servicio

By

23 mayo 2017

club

Buen recibimiento y buena atencion amabilidad del personal

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dirty bathrooms

By

21 mayo 2017

club

Mildew and rust in
tubs dirty bathroom it had a musk smell and not clean tub. Not sure on the other rooms. I plan and reservations later this year at your hotels but not in this area.

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Satspur

By

20 mayo 2017

Clean room, excellent breakfast, perfect location, and my favorite hotel chain of all to frequent.

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Best Place to Stay

By

17 mayo 2017

club

Clean and quiet. Friendly staff and great breakfast. Nice pool too. If your going to Brownsville, this is a great place to stay.

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Great Service

By

17 mayo 2017

platinumelite

Concierges were courteous, helpful, and accommodating. Room was comfortable. Great hotel!

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Not Pleased!

By

08 mayo 2017

Not Pleased!!!

The front desk staff were friendly. The cleaning staff not attentive at all. The grounds was decent but I didn't like the location.

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Improved Experience since my last stay

By

29 abril 2017

I travel through Brownsville 2 to 3 times a year. I'd previously written a poor review from my prior stay. After that review, a representative wrote me and email apologizing for the trouble I'd experienced and did their best to correct the situation...

I was pleasantly surprised to find that all of my concerns had been addressed this go around. I got the "right" room and the staff was extremely friendly. I will return to this property for sure in the future. Glad to see the nice turnaround in service.

Thanks!

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Disappointing Stay

By

28 abril 2017

We started out in a room that was mustier than a cave and then moved to a room that we found a dead cockroach in. When we complained about the cockroach we were offered a free ice cream! We will not be going back to this hotel.

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Good service

By

26 abril 2017

club

Receptionist is nice lady, room was clean, breakfast was good. The pool kind need cleaning

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