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Opiniones de los huéspedes
Todas las opiniones y valoraciones que recibimos se verifican para garantizar que solo mostramos la información facilitada por huéspedes que se han alojado en el hotel.
93%
Recomendar este hotel

Valoración general

4.6

en base a 1400 opiniones
93%
Recomendar este hotel

Ratings Breakdown

1400opiniones

  • 5 Estrellas
    1080
  • 4 Estrellas
    198
  • 3 Estrellas
    66
  • 2 Estrellas
    30
  • 1 Estrellas
    26

The worst staff experance yet - choose another location

By

03 agosto 2021

There should be unified training for all IHG hotels. I am getting tired of the subpar customer service at twenty-five percent or more of my stay. This is the experience that solidifies my opting out of IHG and going to another brand.
I checked in on Sunday and was probably staying two nights but only booked one due to the overwelling problems with IHG service. I am not going to book multi nights at the same hotel until I get there and see how it's run. So the next morning around 7:15 a.m. I approached the front desk only to have to wait while the front desk employee Jenna finished texting on her phone. I kindly asked for a late check-out. She stated, "we don't have late check-outs here." I asked even for spire elite? We don't have late check-out for anyone. I said ok, well book me for another night. As she's doing I asked to confirm my rate. She said the rate and I stated the app rate is different. She said in a tone this is rate. I showed her my phone and she again this is the rate. I said well it's not the same. She then again said this is the rate. I said well I guess I am staying somewhere else then, She said "fine". Well I did, I booked another night at a HIS which by the way had great customer service.
I tried to call the manager to let them know about their loss in revenue due to poor customer service. but to no avail never got a phone call or any response. I can see why they have poor service.

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Excellent location

By

01 agosto 2021

platinumelite

Very clean, close to interstate, I have stayed here many times and never had a issue or problem

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Needs improvement

By

31 julio 2021

Miscommunication between front desk and maintenance could have gotten someone hurt.
I do not like the dead bolts on this property.

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Great Stay

By

29 julio 2021

platinumelite

Great Staff, clean quiet room. All in all a great place

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Nice staff but very unclean and unkept hotel

By

29 julio 2021

club

This hotel was very disappointing. The photos made it look nice but it was very dirty

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Great experience

By

28 julio 2021

Great hotel staff was friendly and accommodating. Would definitely stay again.

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Hotel needs to be updated and freshened up

By

28 julio 2021

club

Hotel could improve on decor and cleanliness. It has a dark

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Overall good stay just a little pricey

By

22 julio 2021

club

I recommend this stay but find discounts before paying

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Great stay

By

20 julio 2021

club

Thanks for the staff- I had a wonderful stay. I will be back for a longer stay.

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Wrong rooms

By

20 julio 2021

I asked and paid for a king suite w/hide bed 2 rooms.
Upon arrival received 2 rooms 1 double queens and a king suite w/no hide bed. My grandson slept part on chair and a cot from (had to be WW1). Not satisfied at all.

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Nothing didn’t stay

By

20 julio 2021

Nothing didn’t stay was told there was no rooms. I switched my days and they didn’t do it

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Wonderful Stay

By

18 julio 2021

club

Great place! Breakfast bar was over the top! Rooms need a little updating but bedding was fresh and very comfortable!

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