Rated 4.5 out of 5 by 231
Rated 5.0 out of 5.0 by Mahiyaaa Excellent!
Excellent service, rooms, amenities, food etc Excellent service, rooms, amenities, food etc
June 27, 2016
Rated 5.0 out of 5.0 by 50kens Clean, cheerful and comfortable room
Clean and comfortable room, great breakfast and The staff is friendly and helpful.
June 27, 2016
Rated 5.0 out of 5.0 by scotty1937 Excellent hotel
Wonderful two days. great location for campus. great breakfast and lovely room. All was fine. Especially loved that robot that brought us later. That was such fun!!! Amazing.
June 23, 2016
Rated 4.0 out of 5.0 by Felix the Cat2 Great hotel but check your bill
I stayed here for 4 nights in June, and the hotel property was great - convenient location, nice rooms, decent breakfast for a HI Express. The cleaning guy even made nice animal sculptures out of towels in my room!
I did have a problem with the hotel changing the room price, however. The room rates indicated on my check in form were much higher than on my reservation. I told this to the person at reception who made me show my reservation to allow me to check in without initialing those incorrect rates. After digging up my confirmation, she said she was unable to fix the rates, and I had to talk to the manager the next day. So I talked to the person at the front desk the next day, showed him the confirmation, even emailed it to him, but he only fixed it for 3 of the 4 nights. At checkout when it still wasn't fixed I asked for the GM to call me. He didn't call.
I finally got it corrected after I took the initiative to call the GM a couple of days later. When I commented that no employee had yet even apologized for the rate mistake, he finally apologized and he even promised me some bonus points for my trouble - which, of course, have not showed up in my account 2 weeks later. I really wish this had been fixed with less hassle on my part.
June 22, 2016
Rated 5.0 out of 5.0 by bjahn Great Service, Great Location
The service was fantastic. Everything from the comfort of the stay to the cleanliness was superb. The location was perfect for us, being there on vacation, just far enough away from the craziness of the city but close enough to drive most places around 30 minutes. I would definitely recommend this hotel.
June 21, 2016
Rated 5.0 out of 5.0 by V8-Snail Nice place for business trip
Great Location for business around Menlo Park, Redwood City, San Mateo, San Jose and the surrounding area. Very reasonable nightly rate. Clean and modern room and accommodation. Room is not very large but hey this is not suppose to be a suite. Plenty of parking. The staff ere very good and helpful but they are very under-man during the day, and could be an issue during check out.. Parking spaces are plenty and some area even get covered. Great experience in staying there.
June 19, 2016
Rated 3.0 out of 5.0 by Sanget Everything was average
I am very upset that the property did not accept my husbands credit card which is very valid, stating that the card had to be in my name. He was with me and we had carried the wwrong card with us. This was idiotic and cost us points. It is an IHG rewards card, unexpired and the same number as my card. This policy is idiotic and causes me to think that there might be other hotels in the area offering rewards thst it would benefit us to use.
June 12, 2016
Rated 5.0 out of 5.0 by SIGNJ RWC HIExpr for Business
Too bad the location is in an ugly section of the street. Too far to walk to nicer section of RWC.
June 6, 2016