 Opiniones de los huéspedes
Todas las opiniones y valoraciones que recibimos se verifican para garantizar que solo mostramos la información facilitada por huéspedes que se han alojado en el hotel.
89%
Recomendar este hotel
Valoración general 4.3
89%
Recomendar este hotel
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room upgrade
ByAquatravel
27 junio 2017
We have a comfy bed, the A/C was not in a good position, it is near one of the beds. You can get cold with the A/C directly to bed.
The service and breakfast food is great.
Reasonable alternative to San Jose hotels
Byrbound
26 junio 2017
While San Jose area hotels are overbooked and overpriced, I found this location to be an excellent alternative within an hour commute to downtown San Jose.
Comfortable with sumptuous breakfast
ByDigirl
26 junio 2017
Close to the freeway yet too far to walk to the boardwalk. Good underground parking. Clean hotel which appears to have been upgraded lately. The pool is in the center courtyard surrounded by the hotel. This cuts down on the wind in the pool area. My 12-year-old grandson was very impressed with the numerous breakfast choices.
Overall really nice place
ByJewels
25 junio 2017
Hopefully will be able to stay again there. If you have a large vehicle just be mindful of parking.
too expensive for me
Byn0man
24 junio 2017
Circumstances compelled me to stay at Holiday Inn Express® and Suites Santa Cruz one night, but it's too expensive for me to choose on my own. High-rollers from Silicon Valley who want a quick vacation or weekend in Santa Cruz will enjoy it, though.
I would not stay again
ByTheresa Holt
23 junio 2017
Ac did not work properly. Reserved a suite which layout was awkward. Light switches changed while we were out and was not told. Parking is horrible
Dirty Room
ByWilliam2006
22 junio 2017
My 10 year old son and I checked-in at about 10:30p after a long day at the boardwalk. We get to the room and it was dirty! I call the front desk from my cell because the room phone was dead and say the room has been used and I need a new room. The agent tells me they are sold out and she will need to send housekeeping up to verify the room was dirty as it showed clean in her system. 15 minutes later housekeeping arrives to find dirt under the sink and dried soap on the shower shelf that had turned to flakes. The adjoining door unlocked, the bedding pulled down on one side and missing pillows! Since they were sold out, they brought up a rollaway bed and bedding for the pull out sofa another 15 minutes later. Each time calling back to the hotel asking for each item as it was not automatic. My last conversation with the agent went like this, I've only worked here for 90 days, I will give you points (never received) what else do you want from me as a front desk clerk?! Well, I'd like your manager to call me in the morning. To date I have never heard back from anyone at the hotel nor have I received points returned to my account.
Clean and comfortable.
ByFrom Guam
21 junio 2017
Clean an comfortable. Liked the breakfast and service.
Disappointed
ByCAgirl
21 junio 2017
Better equip handicap rooms
Provide grab bars for bed (inexpensive and fit between mattress and base, so removable)
Get sufficient housekeeping staff to have rooms turned over in a timely manner
More training for front desk staff!
Excellent
ByCandice
19 junio 2017
Always comfortable and clean . They call and check to make sure you are ok. I look forward too the free breakfast and love the gym .
excellent accommodations
ByBond007
16 junio 2017
Great hotel. Excellent all around. Close to all attractions. Staff was friendly and professional. Room was clean and conformable. Food was delicious. Service was excellent. Will come back sooner than later. Love it.
Staff were very friendly
ByKerrypp
15 junio 2017
Staff were very helpful in letting us know where a pharmacy was when medication was lost. They also did not seem bothered when asking for a additional blanket in the late evening because one of our family was sick.