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( e.j. mar 28 jun 2016)
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Rated 4.2 out of 5 by 577 reviewers.
Rated 5.0 out of 5.0 by Great place to stay! Our family stayed for a night after going to a SF Giants game. The staff was very friendly and explained how to use the BART to get into San Francisco. The hotel offered a ride to the air port and back when we landed, too The bed was extremely comfortable and the continental breafast was very good and had a wide variety of choices. I will definitely stay here again. June 21, 2016
Rated 5.0 out of 5.0 by Nice hotel, but location lacks Good if you need to be near airport. Limited food options though, so only good for sleeping and staying there. June 20, 2016
Rated 1.0 out of 5.0 by Overpriced and Overcharged The front desk charged $150 fee to my credit card after I modified my reservation days before and was told by corporate there was no fee for modifying. My e-mail confirmation mentions nothing about a charge for modifying.. I have the correct amount on my receipt at checkout but they charged my card incorrectly anyway and have refused to reimburse. I've spent so much time at the hotel and afterwards on the phone trying to get the hotel management to fix their mistake that it's just ruined the experience. I'll never stay there again and would not recommend. There are plenty of other hotels in the area with much better customer service and more amenities for less. June 16, 2016
Rated 5.0 out of 5.0 by SF Travel Stayed at many Holiday inn across the US and have always recieved great service. This Express was expecialy clean and had large rooms. The breakfast had many items I have not seen at other location. Will be back in another month. June 16, 2016
Rated 5.0 out of 5.0 by Great Customer Service and Super soft beds Tess at the front desk was amazing, helping me with my room accommodations. We had to switch rooms and she made it possible for us to stay on the same room. Everybody was friendly and helpful. Even do it was a little far from San Francisco Uber prices were good and service fast. I paid half price of a downtown San Francisco Hotel and didn't have to deal with noise or traffic I will definitely will stay there again. June 13, 2016
Rated 3.0 out of 5.0 by Comfortable bed but little loud noise This HIE is located very near to SFO, with convenient shuttle bus service. Everything is OK except the noise from traffic. June 13, 2016
Rated 4.0 out of 5.0 by Nice hotel The stay was for the most part without incident but the hotel needs to improve their breakfast service. Overcrowded and staff where not cleaning the tables in between people using them. June 10, 2016
Rated 4.0 out of 5.0 by Pleasant Stay in San Fran Just here for 2 nights. Nice place. Was as expected. June 9, 2016
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