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Rated 4.1 out of 5 by 908 reviewers.
Rated 5.0 out of 5.0 by LOvely Hotel Lovely Hotel, Very friendly staff. Great location for Peppa Pig World August 25, 2015
Rated 5.0 out of 5.0 by Very welcoming We found the hotel staff very welcoming and helpful. The room was very comfortable and bathroom was very clean. I personally found the bed a little to soft as I have back problems my husband slept very well. Our little dog was made very welcome and as we had her cage with us which we shut her in and she sleeps in at night we had no problem being able to leave her in the room while we went out. The breakfast was very good plenty of variety to suit all tastes, couldn't ask for more. Will definitely stay there again. August 24, 2015
Rated 5.0 out of 5.0 by Great stay We have stayed here several times over the years and the high standard is maintained - at least in our experience. We always arrive late but there is never a problem. One minute niggle - breakfast bar kept the staff very busy to replenish whatever item was low but we would like a full spoon to dish the orange and peaches in the fruit section not a serrated one - can't get any juice with the fruit otherwise. This comment is not a judgement but a personal preference. Would recommend the hotel to anyone. August 22, 2015
Rated 3.0 out of 5.0 by What could have been a great stay was let down by the room I stayed here for 2 nights with my partner and young daughter. Unfortunately the good aspects (friendly and helpful staff, good bar/restaurant area) were outweighed by the bad- namely, the room. Although clean and tidy, there was a lot of noise both from outside and from the corridor. We could constantly hear the slam of the corridor door and loud voices up and down the corridor. Added to this, the room was extremely hot and stuffy despite the fact it was quite cold outside (and when we opened a window, of course this made the noise from outside even louder). All of this meant that sleep was very difficult and therefore it was not the relaxing experience we had hoped it would be. Based on this experience I would not stay here again. August 21, 2015
Rated 4.0 out of 5.0 by Convenient location. Very good breakfast. Half way through check in the receptionist stopped to answer the phone and my platinum status was not recognised until I pointed it out. When I went to the bar and asked for a pint I found out there was a limited choice available.I have not experienced this in any other Hotel in the ihg group. My only other criticism is the lack of air conditioning - fine if it is not too warm so be aware of this if booking this hotel. On the plus side the breakfast was excellent - good choice and staff who worked hard to keep the buffet stocked and who were friendly even though they were very busy. August 21, 2015
Rated 4.0 out of 5.0 by Convenient stopover Second stay at this hotel. Comfortable room, window a bit of a fiddle to close. Being school holidays, lots of kids around, some allowed to runaround in the corridor making a noise. Staff. Waitress at breakfast was obviously harassed by all the families around. Ok as a one night stay, but would not like to be here for longer during school summer holidays. August 20, 2015
Rated 5.0 out of 5.0 by clean and quiet Welcoming staff. Free wifi and generous sized car park. clean and exactly what you would expect of this brand. Breakfast was good but the layout of the serve area is not good and leads to queuing and slows access during busy periods. I would have assumed a modern hotel would have A/C and my surprise that it didn't. All in all, a decent comfortable hotel. August 19, 2015
Rated 4.0 out of 5.0 by good value, good location Good location for Peppa pig world and ferry terminals. Breakfast was good but very busy, as was checkout, two staff would have been better at 9:30am. Good value for money and being holiday inn you know its always going to be to a certain standard. Staff friendly and welcoming August 19, 2015
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