Holiday Inn Express West Los Angeles-Santa Monica

Hello KRC1996, Thank you for your feedback. I am sorry to hear the situation your constituent was placed in due to her card being charged. Our hotel is currently closed for renovation, so I apologize you have had difficulty contacting us. In regards to the payment, standard hotel procedure requires that the room being checked into provide a credit card and identification. If another form of payment is to be arranged by a company on behalf of a guest, a form is required to be sent to the hotel with confirmation of receipt prior to check in, so that the card can be processed. As the change was provided after the guest checked in, the guest's card had unfortunately already been used. We are working to make the changes, however it may take some time for the banks to process the change. We appreciate your patience as we work to resolve this issue for you. Thank you for your understanding, Joshua W. Guest Service Ambassador

Hello Mick234, Thank you for your review of our hotel. I am happy that you had a good overall experience at our property. I am also pleased to inform you that we are currently undergoing a major renovation and that the breakfast will be interior in the future. The next time you come visit we will be excited to show you the new layout of the hotel. In regards to a microwave, brand standards prohibit us from having a microwave in the breakfast area, but we will be looking into providing microwaves in the rooms for our guests post renovation. Thank you again for your feedback and we hope to see you again in our new property when it reopens. Sincerely, Joshua W. Guest Service Ambassador

Hello Dino v, I'm so happy to see you enjoyed your stay and that everything at the hotel was handled well. We hope to see you again for future travels to LA. Sincerely, Joshua W. Guest Service Ambassador

Hello R Quick Stay, Thank you for taking the time to review our property. Our big screen TV's are a new addition and have been a big hit with our guests. We have also been working to update our rooms so I am glad to see it went noticed. I am sorry to hear that there was a pricing issue upon check out but glad that we were able to get it resolved. Thank you again for your review and we hope to see you back again in the future. Sincerely, Joshua W. Guest Service Ambassador

Hello Canadian48, Thank you so much for reviewing our hotel. We truly appreciate you taking the time to write and let us know about your stay. I am excited to read that the staff was accommodating and that they were able to assist you throughout your stay. Unfortunately as you mentioned, parking is an added cost that goes hand in hand with the location as space is limited in the area. I am glad to hear that this did not detract from your overall experience and that you enjoyed your time in LA. We hope to see you again in your future travels. SIncerely, Joshua W. Guest Service Ambassador

Hello Lisa979, Thank you for reaching out to us and letting us know how your stay was. I am so happy to hear that you enjoyed your overall stay with us. Unfortunately West Los Angeles has some traffic noise that goes in hand with the location. I am glad that this did not detract from your overall experience and that you were able to make the most of your time here. Thank you again for your feedback and we hope to see you again in future travels. Sincerely, Joshua W. Guest Service Ambassador

Hello nsrdan, Thank you so much for reaching out to us and letting us know how your stay was. I am thrilled to hear that our staff was accommodating and you enjoyed the breakfast. If you are ever in the area again we would love to have you back. Sincerely, Joshua W. Guest Service Ambassador

Hello Abril37, Gracias por su comentario y dejarnos saber cómo tu estancia fue. Agradecemos sus comentarios. Nuestro hotel estará experimentando una renovación pronto. Durante este tiempo, nuestro diseño de desayuno y nuestras habitaciones se mejorará. Joshua W. Guest Service Ambassador