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Holiday Inn Club Vacations Tahoe Ridge Resort
400 Ridge Club Drive
Stateline, Nevada
89449
United States
チェックイン: 4午後
チェックアウト:10午前
チェックイン 年齢:21
Tahoe Ridge Resort 400 Ridge Club Drive
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Disorganized reservations and check in
By....
10月 28, 2020
We occupied 4 double rooms for what was to be my sons wedding. After your venue canceled the wedding and reception we still came to celebrate. I would have thought they would have been treated extra special. Instead they walked into rooms not cleaned. And waited until 5pm for rooms to be cleaned because housekeeping could not be found. I’m afraid to think what chaos would have resulted had the wedding been on and 100 of their guests were checking in.
Booking and confirming rooms after holiday inn purchase was a nightmare. Perhaps 1 call out of 6 calls would result in someone who could actually see the reservation made prior to purchase. I thought it may improve given time. Clearly it has not.
The two rooms booked under my name were priced almost $200 different.
While the location is beautiful I could never recommend based on the fact that you clearly need more help. And training of your staff. And it does appear you are concerned by these issues.
Did not sanitize my room from the previous occupant
ByJanet
10月 21, 2020
I was given a room that someone else had been in and the room had not been cleaned. The carpets were dirty. The trash can was full. There were no towels. The toilet paper roll was left on the bathroom counter. I had to tell staff twice that the room was not cleaned. I then demanded to see the manager. After about 30 minutes I got another room only to have security come into my room at close to midnight to access the room next to me with what I consider an unacceptable apologize. I really disappointed in the poor management of this facility.
I would Stay Again
ByThe Dude
10月 20, 2020
Great value for families. Keeps us away from downtown.
Everything was outdated and poor service
ByGaddie
10月 20, 2020
The rooms smell, all the furniture is super old, the mattress was hard, and the rooms were dirty. When I asked for additional mattress toppers they came after 3 hours and then didn’t even deliver.
Disappointing
ByWalkinTall
10月 20, 2020
While the check-in experience was positive, everything about the room and service was the pits! The room we were given was missing several amenities, and we could not be absolutely sure it was cleaned as well as it should have been. Maintenance of several items in the room was lacking: (1) no air conditioning; (2) toilet seat loose; (3) kitchen under-counter light didn’t work properly. Mainly, however, we were most disappointed by the lack of response when we had to call the front desk to have security come and silence those in the room next to us, who were shouting and cursing vulgarly. No one from security ever appeared. So much for service!
Easy going and nice environment
ByDrew
10月 19, 2020
From the time of check in to the time we checked out. It was an overall good experience. Friendly staff. Clean resort. Happy we spent the 4 days up at the ridge
Beautiful location and room - but had issues
ByCapt. Dick
10月 14, 2020
First off - once issues brought to manager's attention - accommodations were made to rectify problem, but issues happened in the evenings when manager was not on duty and the staff needs more training on customer service.
Spoke with manager upon check out and apologies and repairs or credits offered.
Fireplace didn't work. Iron spotted blouse. Key card did not work the second night for access. No one answered reception desk phone. Took multiple requests for service.
Do not book here!!!
ByAngelina
10月 13, 2020
Service was awful Sheets and towels had black long hairs on them, requested blanket bc heater never worked and got the blanket the same day we checked out. Remote did not work for tv. Food was over priced as well as the room.
Comfortable beds but rooms are very dry
ByFrank
10月 12, 2020
Rooms are clean, beds are comfortable, however the rooms are pretty dry, humidifier is definitely needed during the stay.
We requested humidifiers, but due to high demands on the weekend, we got it the day after, It was a great stay other than that.
I will return!
BySonia
10月 08, 2020
Friendly staff, clean rooms, excellent view, great price!
Great views
ByBill
10月 06, 2020
Great views and overall a fantastic place to stay.
Bed was comfortable
BySamir
9月 30, 2020
All was more than expected, the staff very very accommodating, cheerful, and willing to help, the ambience was great, even the view from the room was superb, Vifi had no problems, was able to relax, was like a home away from home.