Holiday Inn Club Vacations Scottsdale Resort

Hire a night person!

폴(Paul)

7월 21, 2025

Mixed review for sure. The room and property were great but the service was terrible. As a first responder I book rooms all the time last minute. I have never been to an IHG property that does not have a hotel employee after 11pm until I came here. Was told there was no one to check me in by a third party security man. Once I contacted IHG directly the security man finally let me into a room with his master key. Was not able to leave the room to get my bags without propping the door open because we were not given keys to the room. All of this could have been eliminated by simply hiring a night desk person.

멋진 시간

ByMargie

7월 16, 2025

Kid friendly but also provides adult pool to relax-

Best hotel I've been to.

테리

7월 12, 2025

I was so suprised at what I booked. I wanted the pool, but got so so much more in the process.

Summer get away

존 작성

7월 10, 2025

Great place to get way to with the kids! My kids had a blast.

스테이케이션

BySharityC

6월 30, 2025

First time was a great place for kids my son loved the pool with the slide and it’s nice that you can bring your own food and drinks. I definitely will stay again.

훌륭한 경험

ByEmmy

6월 25, 2025

We really enjoyed our stay at this property. We had never used Holiday Club Vacations before and this experience exceeded our expectations because of the friendliness of staff, beautiful accommodations, and beauty of the landscape.

ByVegas7

6월 25, 2025

The Good:
The room was a decent size and included a full kitchen, which could be convenient for longer stays, though we didn’t use it. The general layout was comfortable enough.
The arcade was a nice bonus for kids and helped fill some downtime, though it’s definitely overpriced.
The Bad:
Cleanliness was a major issue. When we opened the sofa bed, we found pubic hair on the sheets, and there was no blanket provided, we had to call and request one.
At the pool, there were no towels available. Only after asking were we told they’re in the closet in your room, not helpful once you’re already wet.
Soundproofing was poor. Conversations outside your door sound like they’re inside your room.
As a Platinum Elite IHG member, there was zero recognition: no bottled water, no welcome amenity, not even a greeting. IHG advertises perks for elite members, but none were provided.
The water slides only operate from 10 AM to 7 PM. If you’re staying just one night, that means you can only use them from 4 PM to 7 PM on the day you arrive. You can stay after check-out to use the pool, but there’s no facility to shower or change afterward.
Also disappointing: the market, bar, and café all close at 8 PM, which is inconvenient in a vacation setting. And despite 100+ degree heat, there are no water stations or drinks available by the pools, a basic amenity that’s surprisingly absent.
Bottom Line:
Aside from the room size and arcade, the experience left a lot to be desired. Poor cleanliness, early amenity hours, lack of elite recognition, and missing basics like poolside water or towels make this resort feel more frustrating than fun. Not likely to return unless things change.

Charged for vouchers used

ByTedb

6월 20, 2025

Was given 2 $15 vouchers for breakfast and was charged for my order . Nobody seemed to k ow how to fix it . Was suppose to get sliced by management when they got there , didn’t happen

Great property.

Byvbhoosier

6월 19, 2025

Fantastic property. Good location, comfy, nice pool areas, nice activity center for kids. Only downside was super thin walls between us and the next room. You could hear every word the other room was saying just like they were in your own room.

훌륭한 장소

ByDank

6월 17, 2025

Great facility, pools and pool area very clean. The buildings all have easy access to pool and main buildings. Activity center well maintained and the activities director very engaged. A great vacation spot for all ages!

No EV station

ByMacdaddy

6월 17, 2025

Great location with outstanding staff. Two major problems; 1 being the fact that they have 8 total pools and many other amenities, but no EV Charging STATION!!
When inquiring about these at Check In the desk manager STATED. “No one ever asks for them, but the food and beverage staff would argue that point. Cmon my daughter does the books for 6 hotels and they are constantly offering to install these for free!
2. HI Club Vacas has been on me to tour the facilities on a discounted package. I agreed to book this here, but would not let me stay at the resort under the package! Cmon I was already there and just wanted a perk for touring the place, but was told they could not do this.
WOW what a way to treat your Impressive people. Everyone else was happy and friendly, but I got the one less than happy guyGet out the map and help us out. help me find a station. A maintenance man at another Holiday Inn went out of his way to help us
Great place, but drive a gas car and avoid the front desk at night as much as poss

경험(Experience)

ByKristine

6월 17, 2025

Miss Cooper of Activities is the best. She made sure we are heard and seen.
She like entertaining and making sure the kids around are safe.
She have a wonderful and magical way to make us feel welcome.