avid hotel Fayetteville West

GM was no help

BySteven 86

10月 31, 2025

Was charged on debit card 3 times for the stay and 1 time for a damage hold on room... All charges were charged at a different time but I only swiped my card once but when I spoke with GM he told me he been doing this 30yrs and it's normal and the he proceeded to hang up. Terrible experience with him but other staff was nice and room was clean

HORRIBLE OWNER & STAFF

ByMelissa L

10月 16, 2025

TRUELY ZERO STARS!! The system forces me to enter one star. I had an 11 night stay here back in August which was great until I was over charged (3 separate transactions). I called and spoke to Tracy and she said she could could see what exactly happened and would address it with the general manager Kevin. I was told I would receive my credit and a phone call from Kevin. I patiently waited and no one ever called. I called back again and spoke to Tracy and Joya. Once again I was told that they could see all my overcharges and Kevin would call me to resolve. To this day Jamie, Tracy and Joya have told me multiple times that I would receive a call from Kevin to clear up my card being over charged and nothing has happened. Claims have been created and I am still awaiting action. DO NOT STAY AT THIS HOTEL!!!! I have now cancelled all four future stays I had planned here and will NOT return!!!

Dishonest owner

ByDiana

10月 14, 2025

I was disappointed to learn that my reservation was canceled due to a water leak that occurred five months ago. While I understand unforeseen issues can arise, the property's refusal to assist with alternate accommodations or honor the original rate at another IHG hotel—citing it as an "Act of God"—felt disingenuous. This experience raises concerns about the transparency and ethics of the management team. The manager also conveyed to me that he was told by the owner to tell guests this information.

很棒的住宿體驗

ByKepper

10月 11, 2025

It was a great place to stay. Just need a better breakfast. Other than that the staff was very nice.

很棒的住宿體驗

ByJazzman82

10月 06, 2025

The stay and the hotel were great but I mostly want to commend the gentleman who checked us in. Unfortunately I didn't get his name but I believe a sign on the adjacent wall said Kevin? Young man with dark skin tone. I have been IHG Diamond Elite for many years now. In recent stays over the last few months I'd noticed that getting greeted as Diamond was becoming rare and overall courtesy had dropped. The man who checked us in was very personable and extremely helpful. The hotel was full but he took time to thanks us for being Diamond and tell us all the details of the hotel. He was great!

不錯的飯店

由馬特

10月 06, 2025

Hotel was clean and convenient. I wasn't sure about the breakfast when I was booking, but it turned out ok.

ByPejog

9月 29, 2025

After a stressful restaurant period due to flood. Hotel was perfect for a football weekend stay.

很棒的飯店

布拉德

9月 23, 2025

Very clean, and the staff are amazing. The breakfast is great as well.

訪客

Bysunflower

9月 20, 2025

We were greeted with a pleasant atmosphere and friendly attentative staff. Though rooms are a bit small, they are clean, well kept with all ammenties needed, along with a comfortable bed, giving a good nights rest.

Minimalist Design.

ByRazor Dad

9月 02, 2025

New, clean, friendly. No noise insulation. Needs simple housekeeping improvements but easily corrected.

trying to sleep at a drunken house party

ByMike C

9月 01, 2025

-people smoking pot and drinking in the hallways and parking lot all night.
-streaming to TV and Wi-Fi never worked.
-Night staff did nothing about the disturbances other than asked me to "not call the police because it would be a bunch of paperwork"

Great location, comfy bed

ByRozzo43

8月 22, 2025

I've stayed previously, with no issues but this time was a little different. I was placed on the first floor and heard constant stomping above me and noise from what I assumed were from workers cleaning up after the flood. I also bragged about the breakfast on my previous stay but this stay not so much. I had the same hot choices two mornings in a row and it wasn't for me. The first morning one coffee grinder had no regular coffee beans and there was a line at the second, so I did without coffee the first morning. Everything was clean, except the shower in my room. I don't know if it needed paint or if is was actual mold, either way, it was a u desirable. With all this stated, I would still choose this location. Maybe it was an off two days for the hotel.