房客評論
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整體經驗 4.9
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世外桃源的酒店
By就喜欢翻白眼儿
11月 06, 2020
酒店的设计非常独出心裁，住在酒店里非常的安静。
我和妈妈入住的是512的别墅，酒店按照我的要求安排了一间安静的别墅，院子里全是竹子，妈妈特别喜欢。
入住5天里出了一些纰漏，但是酒店员工解决问题的速度和质量非常高效。
1. 下出租车时没有看见礼宾部的人，连司机大哥都说怎么一个人都没有。2分钟后跑出来了一个女服务员，热情的帮我们拿行李。事后了解到酒店的前台非常小，只有2位员工，所以没看到礼宾，也是可以理解的。
2. 10月23日当天妈妈过生日，我们在房间里吃生日宴的时候停电了。是的，我妈妈的生日宴是黑着灯进行的。酒店的答复是电超负荷了，断电后需要重新插电卡后重新开灯就可以了。
3. 最不能原谅的是2楼的浴室下水堵了。因为发现洗澡水下不去的时候实在是太晚了，大概已经半夜1点了，妈妈自己用手掏干净了下水口，头发一大推，保守估计应该有一段时间没有清理下水口了。我当时还没有洗澡，考虑到工程部应该都是男的，当时妈妈已经换了睡衣，不太方便，所以我们没有反应给酒店的前台。第二天早上我们和酒店的前台说了，前台说确实应该注意这个问题。
4. 别墅的备品应该是菲拉格慕（Ferragamo），有一天给的是螃蟹树（Crabtree&Evelyn），和酒店的前台反映后，当天的值班经理亲自给我们换回了菲拉格慕（Ferragamo），解释说因为人手不够，从洲际调来的人可能不太清楚。嗯，我可以理解。后来又送来了一份大果盘，谢谢啦！
5. 退房的时候一位小个子女服务员帮我们拿行李，力气可真大啊！谢谢她！
服务很好
ByRicky
10月 15, 2020
整体很不错，尤其是人员的服务态度和能力。环境及景观设计不错，只是有些小，简单的儿童设施也要去洲际
风格有特色
Byfiro
10月 10, 2020
与朋友一起，提供了两间独立房，共用一个小庭院，非常舒适
服务一流，环境好，适合出行，很舒服，还会在继续住
Bytom313
9月 28, 2020
服务好，为顾客着想，对接的工作人员也好，服务一流，环境好，适合出行，很舒服，还会在继续住
床铺舒适，服务一流。
BySelina
9月 27, 2020
床铺舒适，服务一流。
离古镇入口很近，吃饭超级方便。
服务不错
ByKevin
9月 27, 2020
早饭也很好吃，我觉得房间很有地方特色，就是停车太不方便了
服务很好 房间设计很棒
ByCHEN
9月 22, 2020
在古城内 车能直接到酒店门口 环境真的很棒 房间很大设计得也好 还有早餐不错 很满意
Stay
ByBrooke
9月 08, 2020
Great experience; meeting my expectation of Hotel Indigo brand. The room is clean and the staff were friendly and helpful. However, the breakfast choices are bit limited.
床铺舒适，服务一流。
BySeam
7月 27, 2020
前台接待人員態度非常好，但疫情期間仍要注意測量體溫或是注意往來形成紀錄，並且配戴口罩，使人員安全得到更好的防護。
My No.1 choice in Lijiang
ByYQFan
7月 20, 2020
First and most importantly, I really want to praise a front desk staff, Grace, for her amazing service during my stay. She is attentive to guests' needs and passionate in her job. She is willing to work hard on providing guests with the best service she can offer. Such sincerity is so rare now, but it is even more important than service or professionalism in my opinion. Such a staff is a gem for any hotel.
Then, about the hotel. It is chic while cozy. The resort is not big in size, but every detail is carefully decorated. It is satisfying even just wondering in the resort or have some tea in the private courtyard.
Local bites during the breakfast is authentic and delicious. I wish have a bigger stomach so I can have more rice noodles.
I would definitely consider come back for my next vacation. I would also highly recommend this property to others.
Exceptional Service Adjacent to Ancient Town
ByCheen
7月 01, 2020
Big thanks to the wonderful staff at the Hotel Indigo Lijiang. We would like to especially mention Rita who contacted us prior to our arrival and continued to do so during our 3-day trip and stay in Lijiang. Rita made took care of our airport transportation and Jade Dragon Impression Show. She also took us to the Hotel Intercontinental next door as guests from the Hotel Indigo are able to use facilities at the Hotel Intercontinental. Rita checked with us throughout our stay to make sure that our needs were met. Thank you very much, Rita!
I also want to point out that our room was immaculate. It was the first time that we received alcohol wipes and hand sanitizers as part of the toiletries.
We also want to mention Thomas who was the hotel staff who drove us from the hotel to the airport. He was so cheerful and service oriented. We were so impressed with his positive attitude and pride of Lijiang.
Thank you so much for a wonderful stay at an incredibly beautiful city! The kindness of your staff, especially Rita and Thomas, will be remembered.
服务态度满意
By超人超人
6月 17, 2020
值班经理Rita由始至终都能提供令人满意的服务态度，值得赞扬，酒店环境舒适，期待下一次体验别的房型