Rated 4.8 out of 5 by 108
Rated 5.0 out of 5.0 by jpjazz72 Home Away From Home
The entire staff - Housekeeping, receptionist, maintenance, and management were incredible. We stayed almost 5 weeks. The room service was perfect, beds comfortable, and grounds were safe.
The Candle Wood Suites/Decatur will be our choice to call home when we are away from home whenever we are in the Decatur area.
July 6, 2016
Rated 5.0 out of 5.0 by Pastor Holland Clean and comfortable stay
I was very please with my stay in this hotel. The area was very quiet and the hotel is in a good location within the town which made the major store accessible.
June 30, 2016
Rated 1.0 out of 5.0 by Lauren410 Poor Customer Service
My family travels often and we choose to stay at Candlewood Suite hotels frequently. We were in Decatur, TX for a motocross event and were thrilled when we found there was a Candlewood in that town. I booked the hotel a week in advance. We also paid for the hotel in advance to be sure the hotel room was reserved because it was a very busy weekend due to the race. We arrived at the hotel around 6:00pm and were told we would have to wait for our room to be cleaned. We waited about 10 minutes and were given the keys. We were given a room with a king size bed instead of the double bed room I requested a week in advance. My son and daughter were then offered a VERY SMALL air mattress and just one set of sheets. No pillows or blankets were offered, I had to request those. My husband even had to blow up the air mattress. To make matters worse, the front desk paged our room at 11:00pm, when we were sleeping, to ask that we return the air pump to the front desk. We were never told we needed to do so when we were given the mattress. Needless to say I will not be spending my money at Candlewood Suites again. They did nothing to try to correct their mistakes.
June 28, 2016