 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
92%
Recommend This Property
Overall Experience 4.5
92%
Recommend This Property
|
nice room with comfortable bed and good air con
ByJosia15
09 May 2022
Overall this was a great experience, the staff is nice and friendly, the hotel is well located, the room is comfortable and quiet, the only con is that the bar closes too early, it used to stay open late.
Staffs
BySooKwon
08 May 2022
It would be better to have a little harder pillows. Pillows were too soft and even thought i stacked two pillows together, it was not comfortable. Except that everything was great.
best hotel in town
ByDanielW
06 April 2022
Great location, welcoming staff, good service
Super comfortable rooms with double windows.
The hotel give me a homey feeling.
PERSONAL DEL FRONT DESK UN DESASTRE
ByPabloPty
29 March 2022
Imagina alojarte en un hotel reconocido, con buenas recomendaciones pero cuando llegas te piden un deposito de $1,200 todo bien, y apesar que consumí alli en el restaurante todos los días por la inseguridad.. gaste en total $882.
Lo peor y mi molestia es con respecto a la factura, el día viernes me indicaron que no funcionaba la impresora pero no me preocupara que me la enviarían al correo. Adivinen? hoy es martes y aun nada. Nadie me contesta los mails ni llamadas. Un desastre viaje por trabajo y ahora no puedo sustentar dicho gasto a la empresa y tengo un problema. Debí hospedarme en el Hyatt
mal servicio
Byuniversallis504
03 February 2022
Definitivamente el servicio no esta al nivel de los estandares de la marca Intercontinental en otros paises.
Sigue sin importarles el nivel Spire.
Personal del front desk o no esta entrenado o no parece importarle la amabilidad.
la calidad va en decrecimiento
Byuniversallis504
03 February 2022
El personal del Front desk necesita mas entrenamieto. No se hace ningun tipo de bienvenida a los miembros Spire, ni siquiera una carta de bienvenida.
En este caso, nos asignaron una habitacion muy pequeña, tuvimos que cambiarnos, no era ni siquiera tamaño standard.
best hotel in San Pedro Sula
ByDanielW
31 January 2022
We like the location, the personalized and attentive service, the nice rooms, the security outside the hotel. It almost feel like being home, the return to the old style buffet of self service. The new check came up with new deserts, refreshing news.
When checked in the front desk made a mistake in the amount they charged my credit card as a retainer. It took a while for this to be corrected. We appreciate when all the check in documents are ready when we arrive so we can proceed to our rooms.
Not a good experience
ByRburke15
18 December 2021
Staff needs to get more trained on how they welcome a guest to be more professional and trained more the front desk people about how to check in a guest. They were 3 persons and non of them knew about how to resolve a problem.
MUY MALA ATENCION
ByJchacon
06 December 2021
Mala antecion en front desk AAYALA no Problema con la tarifa que se pidio facturacion total
Bad room service
ByAles504
28 November 2021
This hotel don't give special treatment to ambassador members and they haven't good room service
Buena opción
ByBrenda
21 November 2021
Me parecio la atencion del personal de servicio
Todo a tiempo, muy discretos, atentos incluso hasta cuando me quedaba trabajando en la habitación
Insatisfacción
ByMasuchio
15 November 2021
Ninguna, se ha explicado todas las incomodidades que nos pasó a mí y mi familia