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InterContinental Malta

InterContinental Maltaのお客様のホテルレビュー
お客様レビュー
実際にホテルにご宿泊いただいたお客様からの情報だけが表示されるよう、各レビュー&評価を確認してから掲載しています。
87%
のお客様がこのホテルをおすすめしています。

総合評価

4.4

XXに基づく 2017 お客様レビュー
87%
のお客様がこのホテルをおすすめしています。

Ratings Breakdown

2017お客様レビュー

  • 5 スター
    1267
  • 4 スター
    467
  • 3 スター
    139
  • 2 スター
    83
  • 1 スター
    61

It's not your typical INTERCON

By

5月 20, 2022

It's not your typical INTERCON but, overall staffs work hard.

1. Mediocre copy and paste email replies

2. Tedious check-in & check-out process (Instead of telling the guests that you are busy, why not send your club/suite guests to the club lounge to check in? Complimentary ironing service for 2 pieces of clothing that only guests knows (charged upon check-out)

3. Whole area is under construction = dusty, ugly and noisy, Only 1 elevator (North) in the 19 fl building is in operation due to hotel maintenance and upgrades

4. Junior suite = a big dark room with a sofa

I see many managers in various places, but I don't know what they are doing around them. This is a hotel I would not recommend and would not want to go back to. But I still want to give 3 stars to the hardworking employees.

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Very good staff

By

5月 11, 2022

Hotel staff very very good. Hotel very noisy at night. Hard to sleep. Breakfast was very good.

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Wonderful Staff

By

5月 09, 2022

We had a wonderful stay and everyone on the staff was very accommodating and helpful. Extra thanks to Phanindra, Hazel and Amit for making our lounge experience wonderful and Tricia at the Front desk.

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Bad experience ever

By

5月 06, 2022

There are uneducated staff / unprofessional service which I never experienced before in IHG, which are making us uncomfortable.

Benefits of IHG reward member don’t work much even check in.

Regarding the venue, I won’t recommend this to family especially person who has small family.

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Pleasant hotel with comfortable suite, pleasant indoor and outdoor pools, private beach and club lounge. Very friendly and attentive staff

By

4月 09, 2022

Garden/pool/sea view Junior suite is around 40 sqm large.
More a large room than a Junior Suite

Seating area

Very comfortable bed
Desk

Large flat screen television set.
Very good selection international channels .

Nice marble bathroom with a bathtub and separate shower.
Agraria amenities

Large separate dressing.

Caffe Molinari espresso machine.

Very quiet. Literally waken-up by birds.

No Usb/power sockets next to the bed.

No free PressReader digital press

The club lounge is pretty nice.
Dining area, seating area, business centre.
Large sunny terrace.
Friendly and attentive staff.
Very good breakfast.
Pretty good evening appetizers.

GOOD
- Very attentive staff
- Very good breakfast
- Very nice club lounge
- Pleasant indoor and outdoor pools.
- Very nice spa and fitness centre.
- Private beach

BAD
- Nothing

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Besser geht nicht

By

3月 26, 2022

platinumelite

So habe ich mir das vorgestellt,

dies war ein perfektes Geburtstagswochenende für mich und meine Frau ( 4 Tage )
ich hatte den Geburtstag meiner Frau angegeben und so wurden wir auch Begrüßt, mit einem sehr schönen "Wellcome" auch auf dem Zimmer.
der Check-in war in der Club Lounge unkompliziert und angenehm.
Der Service in der Lounge war sehr freundlich und das Frühstück war tadellos, selbst am direkten Geburtstag bekam meine Frau einen kleinen Geburtstagsmuffin mit Wunderkerze, voll cool.
Auch das Hotelmanagement kam vorbei und gratulierte.
Die gesamte Ausstattung im Hotel war super, wir waren auch ganz oben auf dem Rooftop mit Infinitypool (wir bekamen eine Führung, Bereich ist über Winter geschlossen), toller Ausblick.
Entspannt hatten wir uns auch im Wellnessbereich und im Innenpool, der gut ausgestattet ist.
Am Abend waren wir dann im PARANGA essen, auch das war perfekt, Fisch war toll zubereitet und der empfohlenen Wein passte sehr gut. Selbst hier kam die Info an, das meine Frau Geburtstag hat und zum Nachtisch gab es dann wieder eine Überraschung.
Ich danke dem Hotel, dem Lounge Personal und Management für diesen tollen Aufenthalt.

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Feel like royalty

By

3月 08, 2022

platinumelite

We just spent 2 weeks in covid-19 quarantine at home so which better place to book than the InterContinental in St Julian's to celebrate freedom?

This time, we had just booked one night at the cheapest rate available because we had other activities planned and a restaurant reservation elsewhere, so we just planned to be in the hotel for spending the night, but we were blown away by the hospitality shown by the hotel (and more importantly, the staff, who can not be praised enough).

We were very surprised that almost all of the staff recognised us and greeted us personally -- from doorman to reception to staff at the breakfast restaurant to the barman at the lobby bar, with the latter even leaving his bar to say goodbye to us as we were checking out -- which made us feel like royalty!

The room with garden view was spacious, we found some treats in our room including a voucher for a free cocktail because of ICG celebrating its 75th anniversary. The beds were amazingly comfortable as always.

We did not have breakfast at the hotel this time, but I can confirm that during our past stays that has been great too, especially because the staff has been very friendly and accommodating. One time during a past stay I filled out a comment card saying everything had been perfect (I love the eggs benedict) but mentioned only ONE comment, that the bacon from the buffet had been a bit chewy. The next day, after breakfast, I was approached by a member of staff (discreetly) saying they had taken my comment to heart. Despite being full I tried the bacon again and indeed it was much better! I am an experienced traveler but have never experienced feedback taken so seriously at any hotel anywhere!

As we are members, we very much enjoyed the option of late check-out, it allowed us to almost spend another full day (sleeping late, fitness / sauna / pool) before checking out. Our room key wasn't working after we returned from the pool as we hadn't notified staff we would be checking out late, but we went to the executive floor to get help (as we didn't feel comfortable going down to reception in bathrooms) and the matter was resolved quickly and with the usual courtesy.

We had been to this hotel a few times before, and many hotels in the vicinity as well, but this experience made it clear that we will only stay at the InterContinental from now on, whenever we want to spend the night in St Julians.

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great staff but old hotel and rooms as old as Elvis

By

2月 18, 2022

platinumelite

I have said it all, great staff but old hotel and rooms as old as Elvis, expensive for what it is...

thx god the Staff is super nice ... even them they look at you with sorry eyes as the product is not Intercon Standard...

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Not the BEST stay at an IC!!

By

1月 30, 2022

As the saying goes.. 'when you have nothing good to say, say nothing'... but I have both positive and negative feedback or to be more precise... 'best reasons to stay' and 'areas of improvement'..
The Hotel is in the middle of St. Georges Bay/ St. Julians.. an area densely packed with hotels and apartments, bars, restaurants and shops.. but its mid winter now so it completely alters what you can expect. It has a direct bus from the airport and good frequent connections to the city. there is also a taxi at the door of the hotel 24/7 but Malta has major traffic issues so be prepared for heavy traffice, slow journeys and high fares. I stayed here 6 years ago, when the new club lounge had opened and it was an excellent stay.. even though the hotel was undergoing renovation and the site next store was being transformed into an 8 storied Holiday inn Express.
Now the renovations on the lobby, reception and bar are complete and its very impressive.. very modern, polished and classy.
But my Check in didn't go go with the surroundings..
As I was transferring from the HIE next door, I popped to IC reception after b/f and asked if it was possible to check in early.. (so I could then transfer my bags and leave for downtown meetings early and not have to wait until 3pm to check in).. I was informed (considering the hotel had less than 10% occupancy) that 1pm was the earliest I could check in (I'm spire elite IHG rewards!) as it would 'take some time to prepare the room'!!!.
The receptionist then 'advised' me to take extra time to do my packing'!!! and she was 'super excited' at the prospect of my arrival.... (Why the false/fake enthusiasm?).
I arrived at 1pm to meet the lovely Shylene at reception who explained the reception computers were undergoing an upgrade and so she could not complete all procedures and as She did her best to get me checked in, she had to get assistance from the tech support team as the machine for programming the room keys were not working..
Eventually It came back online and I got the keys to a room at the very furthest point from the reception on the 11th floor. It was a LONG walk... only to discover when I got there that the keys didn't work.. So back I walked to reception to be told that the keys were issued for the wrong room!
I know I'm not the only hotel guest who concludes that a poor check in procedure can have a knock on effect on the stay...
I couldn't understand that after I left reception to go to the incorrectly allocated room, that they didn't send someone after me with the keys to the correct room, as it was on the same floor, so I didn't have to trudge back to reception with my luggage to be told they knew of the error! When I did get to the room, it was spacious with a good balcony overlooking the garden. There was no direct sunlight to any of the rooms on that floor. The bathroom was a little dated but the power-shower made up for this..
The Bed and Sleep quality was excellent, the TV/Internet top class.
I got a call that evening from a very nice receptionist asking if all was ok as she was informed that I 'had some issues at check in'!! a poor choice of words considering I didn't have issues, the HOTEL had issues at check in... I was merely the pawn in a poorly played game of chess!
During the stay I was able to use the gym/pool etc which was followed by a complimentary bottle of wine and Chocolates as part of Spire Elite amenities, not as an apology for the room mix up..(delivered by a very friendly and positive room service agent), and this proved a good sedative and helped with a good nights sleep.
On check out next morning, I was asked if my stay was OK, I said technically, yes... but then the receptionist noted that it was listed on the room profile that I 'had some issues with my stay'!!!! and called a senior receptionist who I informed that it was the check in procedure of the hotel that was in error NOT the guest.. He then placed a card in front of me and handed me a pen and asked if I would list any complaints I had there and then.. this not only was AMBUSHING a guest on departure but the other guest who was also checking out found it both amusing for him but embarrassing for me... At this point I just wanted to leave and go check in BACK at the Holiday Inn Express next door where I did not experience any of this DRAMA! (it must be the first time in IHG history that a guest was HAPPY to leave an IC and return to an HIE!). I kindly informed the senior receptionist that anything i had to say would be in my review so other guests dont get labelled as 'having issues' NOT of their making!
Finally.. for others considering this hotel, check before you book if 1. the Club Lounge is open (it was closed), 2. The Sky Beach is open, (it was closed) 3. The 10th floor Pool is open and supervised, 4. The beach and Restaurant Paranga are open (closed in winter) and 5. that there isn't continuous construction work happening not only to the right of the hotel, but to the back and the left... (the construction work is NOT at the InterConti premises but literally at all walls connecting to the hotel.. and it starts at 8am to 6pm so if you are out all day you wont be affected.
So I now have mixed feelings about returning to the InterConti Malta and to be on the safe side I have booked all 4 nights of my next stay at the HIE next door.
ps.. Hotel management, Please Please dont patronize me with one of the algorithm generated replies!!

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The best

By

1月 16, 2022

This hotel is the best hotel in Malta ! Bar none !

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nouvel an à malte

By

1月 10, 2022

bel hotel tres agreable avec piscine interieure et sauna tres appréciable apres une longue journée de visite.
Petit dejeuner excellent avec un grand choix.
Personnel tres agréable et à l'ecoute

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Extended weekend stay

By

12月 15, 2021

Very pleasant and attentive staff. We enjoyed very much the stays in the club lounge.

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