Commentaires des clients
Tous les avis et évaluations que nous recevons sont vérifiés pour vous garantir des informations fournies par des clients ayant réellement séjourné dans l'hôtel.
85%
Recommander cet établissement
Impression générale
4,3
85%
Recommander cet établissement
Good Location
ByTitan
novembre 11, 2020
I booked this hotel for our recent trip to Miami based on other people’s good reviews. The night staff Rene was very helpful. I understood the service was not in the normal capacity due to COVID-19. But the hotel has so many guests smoking in the room that I absolutely cannot stand. We went to Key West for few days. Our suitcases and clothing still smell like smoke from the hotel room. Rene did upgrade me to the 2 beds room. I was grateful but the room just not clean like other IHG standard.
Ok for the price
Bys jones
octobre 21, 2020
The first room didn’t have a working refrigerator or heat. They moved us to another room which the bathroom ceiling leaked daily on you over the toilet. Imagine using the toilet and water dripping on your head...it’s not fun. Nothing was done about it. Caused mold on the bathroom ceiling. Had to buy own towels and wash cloths at Walmart bc hotel had none.
Bed was comfortable. Nice having a kitchen. No oven or stove. Felt safe at hotel and surrounding areas
Nice hotel
ByNadine
octobre 13, 2020
I had a double bed suite. Room was nice and spacious. Kitchenette was nice with all needed appliances. Stayed in the hotel for 9 nights, I would recommend this hotel to family and friends.
First and last time
ByTravelallthetime
octobre 12, 2020
This will be my first and last time staying in this suite. If I had an issue I would go to the front desk and whatever would be discussed in Spanish, which I felt was unprofessional. I am not Hispanic so anything discussed about my room situation should’ve been discussed in English for me to better understand. The television in my room was broken and I made the front desk aware about it but nothing was done, for the long week I stayed. It would’ve been nice to have a tv that worked in the bedroom and not just living room. There was trash from the last stay in my room as well so thing was cleaned, by the looks of things. I was not told anything about housekeeping not coming to the rooms to assist with taking trash or dirty towels. I did everything on my own. There were no silverware forks available so I made the front desk aware before leaving so I wouldn’t be charged for anything missing. Every time I needed to go to the frost desk about something missing or needing assistance with something, another guest was complaining about something.