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Rated 3.9 out of 5 by 257 reviewers.
Rated 5.0 out of 5.0 by Convenient & Comfortable! Excellent location if you are going to the NEC, LG Arena. Had no problems parking and the walk to the arena took about 4 minutes. It was great to walk back to the hotel and have a relaxing drink in the bar after our concert. Room service food was excellent and the staff very friendly. Fantastic choice for breakfast - didnt know where to start! One small point to mention we were charged an extra £10 for parking on check out. Whilst not too expensive for the convenience (it costs £8 at the standard arena car park, and the Ibis charge £16), it would of been nice to have been pre-warned! All in all, an excellent hotel to stay at. 14 December 2012
Rated 4.0 out of 5.0 by Excellent friendly service, clean comfortable room & facilities. Excellent friendly service, very clean comfortable room and facilities. Ideal location for visiting NEC & very pleased with stay overall. 14 December 2012
Rated 4.0 out of 5.0 by Comfortable room, and the staff went the extra mile on service We stayed here in early December because we had been to see a gig at the NEC, and wanted to :- a) treat ourselves b) take advantage of an overnight babysitter, and get a lie in c) avoid the awful post gig queue to get out of the car park It was lovely. The Hotel is large and could be a bit anonymous but all staff were very accommodating. Key examples were, for example rushing our food so we could get to the gig in time, and going to great lengths to find and get us our Saturday Morning Newspaper. Another guest had clearly pinched ours so someone went out to get us another, and deliver it to our breakfast table. Its those details that really matter. 14 December 2012
Rated 4.0 out of 5.0 by Airport shuttle The experience of collection for the Airport was poor and took the edge of what was otherwise very efficient. We phoned and waited for 25 minutes before phoning hotel again. Three times we had no reply at all before the line cut off. The next time we got through OK and heard that a taxi was on its way. It had been sent to the rail station not airport. Eventually we got to the hotel to collect our car but there was confusion over who was to pay. Late in the day after a long flight and a cold wait was very unsatisfactory. I would expect some reassurance before using that service again 12 December 2012
Rated 5.0 out of 5.0 by Excellent Stay at the hotel I was out on business trip and enjoyed my stay. Excellent room conditions, Not to forget the transport service to the NEC 11 December 2012
Rated 4.0 out of 5.0 by Very comfortable experience My husband and I really enjoyed our stay. The staff were all very accommodating and pleasant. The room was very comfortable and we liked the little extras like the relaxing spray for the pillows! Our evening meal and our breakfast were both very good. Best of all we felt really 'at home' here and would certainly return. 07 December 2012
Rated 4.0 out of 5.0 by Good value, noisy aircon in rrom This hotel was great value for money, nice room, good service, good breakfast. Extremely convenient for the NEC which is a short walk away. It was on let down by the noisy aircon in the room which we couldn't switch off completely. 06 December 2012
Rated 5.0 out of 5.0 by Great Price was treated like a king Great price was treated like a king the staff could of not done any more for me and my dad who is in a wheelchair the only don`t point is that we wanted to book up for next April and the prices have shoot up very sad :( 03 December 2012
Rated 4.0 out of 5.0 by Comfortable room, well equipped, impressive. I was very impressed with the hotel service, comfort and stay, however, 1 day after my return I have suffered with a terrible bout of food poisoning. I ate an evening meal in be hotel and breakfast the following morning. I am hoping tat this is just a massive coincidence and I would stay here again. 23 November 2012
Rated 5.0 out of 5.0 by Excellent Overall Just a quick note to say thank you for the excellent service and the high quality accomodation. It is my 4th time to stay at the NEC Crowne Plaza and will do again. Regards Alan Dublin Ireland 22 November 2012
Rated 4.0 out of 5.0 by Excellent location for NEC. Overall very positive. Efficient and fast check in as well as check out, staff look as if they enjoy working at the hotel, which in turn means that the service is positive, timely and effective. The restaurant was tidy, if a bit characterless. The food was well prepared with good flavour and presentation. We had dinner the following evening in the cafe/bar and we felt the choice for a 'restaurant on the run' was a bit stodgy, but again the flavours were good and enjoyable. The room was neat, tidy and well maintained (window lock was not as good as it should have been, allowing modest external noise into the room). Bathroom was tidy, and clean. Areas outside of hotel were well kept and the landscaping complimented the hotel. Car parks were tidy and well lit, with secure control. 22 November 2012
Rated 3.0 out of 5.0 by Room and Comfort I have to say the room we originaly check into was very dirty (cleaning staff did not do a good job), we asked to be moved and we were given another room and it was alot cleaner, we were to receive an upgrade but that did not happen. But I will say that the staff in the resturant and the front desk was very good, especially the resturant, 20 November 2012
Rated 4.0 out of 5.0 by Good hotel Stayed here a number of times now and always a good experience. I wouldn't hesitate to reccomend this hotel 20 November 2012
Rated 5.0 out of 5.0 by excellent overnight stay. Really relaxing evening before our early morning flight and only a few minutes to Airport. Had superb eveming meal in restuarant and a very good night's sleep in a lovely spacious quiet room. All the staff most helpful, look forward to staying again. 19 November 2012
Rated 4.0 out of 5.0 by BOOKING IN According to the paperwork, you can check in from 1400hrs. We arrived at 1405hrs and was informed that our rooms were not ready, we therefore had a drink in the bar. Went back at 1435hrs and was informed again that the rooms were not ready, we were requested to wait in the bar area and as soon as the rooms were ready, they would call our name out on the tannoy. At 1500hrs, we still had not heard anything, at this point the queue at the receptiion was back to the doors, we therefore joined the queue and eventually got to the front at 1520hrs. It should be noted at this point, we heard a man, who we thought was the manager behind the reception, tell another person who was still waiting for their room that he did not not consider the queue to be a queue! However, we were informed again that that our rooms were not ready. At this point, we started to get a bit agitated although we understood that it was not the receiption's fault. She did however, go and physically check the rooms and they were ready so we finally got checked in about 1540hrs. The excuse we were given was that the hotel had been full the night before and was again that night, but surely a large company like yours were well aware of your bookings and would bring in extra staff when required.. A nice hotel but let down by the checking in. 19 November 2012
Rated 3.0 out of 5.0 by C Hitchcock Overall, very good value. Food in bar very sub standard and over priced. 16 November 2012
Rated 2.0 out of 5.0 by Concert package Check in 2pm was closer to 3pm! The waiter in bar when we ordered drinks and lunch was friendly efficient and helpful. Reception could learn from him. Charming Irishman at dinner was also pleasant and helpful . However, not everyone wants a choice of curry and spicy food and our wine was not chilled. Frankly I would'nt book again. I feel you get away with poor quality due to your close proximity to nec lg arena. 16 November 2012
Rated 5.0 out of 5.0 by Great experince It was not my first stay in this birlliant Hotel and it won't be me last. It is always a pleasure to stay there. Only bad thing is that there is no free Wifi 15 November 2012
Rated 4.0 out of 5.0 by Outstanding The hotel itself is what you expect from the Crowne Plaza name. The staff however, are above and beyond. I don't normally write reviews but they earned it. I will stay here any time its close to my destination and will recommend it to others. 11 November 2012
Rated 4.0 out of 5.0 by Great choice for LG Arena We stayed in this hotel for our trip to Birmingham for the Killers concert - 2 adults and a teenager! This was a great choice given the close proximity - so lovely to have a five minute walk after the concert! Breakfast had a good choice of hot and cold food. We ate in the hotel on the night of the concert - very busy and expensive but tasty food. We had to order extra towels - there were three of us in the room and had to ask both days for one each. Unfortunately this is a common problem in hotels. However staff were very prompt and delivered them to the room almost immediately. The room would have needed a dusting and cups and spoons needed rinsing before use!! The courtesy bus to and from the railway station was great and thanks to the driver (Tommy, I think!!) for his efficiency!. 09 November 2012
Rated 4.0 out of 5.0 by Our stay This will be the third time we have stayed at the NEC Crowne Plaza and every time we had a fire alarm incident each thankfully a false alarm. Apart from this the hotel is great ,comfortable and staff are on the whole extremely pleasant . The food was great along with the restaurant staff. 07 November 2012
Rated 4.0 out of 5.0 by Convenient location for LG Arena and Birmingham centre We stayed after attending the recent Killers concert at the LG Arena. The hotel is very convenient for the venue and is only a 5 minute walk away. I would definitely stay there again when attending a concert in the future. As we booked more than three weeks in advance we also got an excellent room rate, which included breakfast. The room itself was comfortable enough and pretty much what you expect from a hotel of this type. Quality of food was also good and the bar meal we had was reasonable value for money if perhaps a little expensive. The bar area has a reasonable amount of seating, but insufficient really to cope with peak demand when all the concert goers returned and descended wanting drinks. The bar staff were overwhelmed for a while as well. The following day we went into Birmingham. Access is good with a 10 minute walk through the NEC to Birmingham International Station and then only a short journey to New Street. We left our car at the hotel for the day at no extra charge, so parking only cost us marginally more than it would have done just to park at the NEC for the concert in the evening only. 07 November 2012
Rated 2.0 out of 5.0 by Room was filthy!!! I would NOT recommend the twin double room.The beds were uncomfortable,it was expensive (considering the state of the room),there was mould in the bathroom,peeling paper,thick dust on the carpet down the side of the bed.(It hadn't been hoovered for MONTHS!!),large black pen marks on the wallpaper,dust on all the surfaces,there were stains on the curtains,the breakfast was non existent and the complimentary refreshments were sparse. 05 November 2012
Rated 5.0 out of 5.0 by Comfortable, atmospheric and friendly I spent two weeks staying at the Crown Plaza NEC and I found it altogehter enjoyable. I thought the breakfast was excellent - lovely fresh fruit, good English warm food, selection of breads and continental cold meats and cheese. The restaurant and bar food was excellent and the staff were friendly and attentive. The piped music in the bar was a good selection and I enjoyed sitting and reading while I ate, drank and relaxed of an evening after a long day. I can see that it may get rather busy when there is a big event on at the NEC. 05 November 2012
Rated 3.0 out of 5.0 by My poor room The heating in my room, was a small fan heater which was of poor quality. There were cobwebs in my room which being a 4* hotel I would expect better. The tv Although having a guide was still difficult to use and was slow. The tv had not many channels less channels which you are provided with on a free box digital box. I was lacking in a hand towel therefore had to use a bath towel. On the basis of a double room, you would expect mainly couples to be staying in this room - only 1 bath robe was provided! 02 November 2012
Rated 5.0 out of 5.0 by 1st Class Hotel We stayed at the Crown Plaza due to its proximity to the NEC, which is an easy walk from the Hotel. The LG Arena is even closer, so we will definitely be back. What made it special were the incredible staff. Absolutely every member of staff we encountered from the front desk to the housemaid was polite helpful and with a wonderful smile. We were really impressed. 02 November 2012
Rated 1.0 out of 5.0 by What awful service The room was as expected, spacious and clean. The location is ideal for the NEC and trains to Birmingham. But the customer service was the worse I have ever had to suffer. Reception staff not understanding the basic English language. Checking in took an age because "well nobody did actually tell me what the problem was". Lack of service from bar staff because "Not my fault sir we are under staffed" I was told. We have run out of red wine sir. The list is endless, I was reminded by the duty manager, that there was a concert on at the NEC that evening that's why there was a staffing problem. "His point was what exactly"? Then in the morning the fire alarm sounded no problem just evacuate the hotel as we will be directed by staff on where to go. But there was no fire wardens directing people to the fire assembly points. The staff knew what to do, but the rest of us we were all just walking around the car park trying to find an assembly point. Nobody informed us that it was save to return back to our rooms. Finally after all that, breakfast was good.... 02 November 2012
Rated 2.0 out of 5.0 by Disappointing We stayed over whilst visiting a show at the NEC . Our room was on the 1st floor & clearly fitted out for a person with mobility difficulties - not particularly romantic. The TV was faulty - tried to call down to reception but just rang out. We ended up ordering room service as the restaurant was very busy - the chap that brought everthing up was very efficient & friendly - the warmest memeber of staff we encountered during our stay. Very clean but wouldn't stay again for the price. 01 November 2012
Rated 5.0 out of 5.0 by Excellent venue for the NEC 1st ever stay at this hotel for my son and I, to see the Top Gear Live Show last week. Perfect hotel for this and we even went into China Town afterwards for a meal. Will stay there again I am sure with the whole family next time. 01 November 2012
Rated 5.0 out of 5.0 by Very comfortable hotel This hotel was ideal for our visit to the Motorhome and Caravan show at the NEC. The check-in staff were very efficient and friendly. The room was well appointed and the beds very comfortable. We ate in the restaurant one night and found it to be very good and reasonable value for money. If we were to make one negative point we would say that the cost of the food in the bar was high, almost the same as in the restaurant. However we had a very pleasant stay and would recommend it to anyone. We will definitely stay again when we are at the NEC or are flying from Birmingham airport. 28 October 2012
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