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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
84%
Recommend This Property

Overall Experience

4.3

based on 491 reviews
84%
Recommend This Property

Ratings Breakdown

491reviews

  • 5 Stars
    287
  • 4 Stars
    109
  • 3 Stars
    51
  • 2 Stars
    29
  • 1 Stars
    15

Great Property

By

29 June 2016

club

The Crowne Plaza Palo Alto was a great choice for my visit to the area. The staff was friendly and the property was clean and inviting.

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Great Pool

By

22 June 2016

club

Great pool, nice escape. We stayed the weekend and just relaxed, visited the area attractions.

Posted byHotelStaff
27 June 2016
Thank you for sharing your experience with us about your stay. Your comments have been shared with team in order to improve the experience of our guests. Thank you again for staying at the Crowne Plaza Palo Alto.
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Great hotel!

By

22 June 2016

club

The staff was super friendly and accommodations were superb! I would highly recommend this hotel for both business and pleasure.

Posted byHotelStaff
27 June 2016
Thank you for sharing your experience with us about your stay. Happy to know you found our services meeting your expectations. Your comments have been shared with team in order to improve the experience of our guests. Thank you again for staying at the Crowne Plaza Palo Alto.
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Wonderful Employees

By

20 June 2016

club

Every employee we encountered went above and beyond to make our stay enjoyable. One morning we went to the bar for a Bloody Mary and it was not open yet, but the manager still made us Bloody Mary's. Everyone was just so nice, it was refreshing.

Posted byHotelStaff
27 June 2016
Thank you for sharing your experience with us about your stay. Happy to know you found our services meeting your expectations. Your comments have been shared with team in order to improve the experience of our guests. Thank you again for staying at the Crowne Plaza Palo Alto.
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By The Pool

By

17 June 2016

Great hotel location and amenities. Everything is modern and clean. The staff was friendly and helpful. The pool area and pool is large with plenty of seating in both the sun and shade. The water was warm and clear.

Posted byHotelStaff
22 June 2016
Thank you for sharing your experience with us about your stay. Happy to know you found our services meeting your expectations. Your comments have been shared with team in order to improve the experience of our guests. Thank you again for staying at the Crowne Plaza Palo Alto.
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位置很好,酒店也不错

By

17 June 2016

总体不错,地理位置很好,附近有租车的地方,也有中餐馆,环境也很好,很气派,游泳池很不错。餐厅也挺好,酒廊也挺好。

Posted byHotelStaff
22 June 2016
Thank you for sharing your experience with us about your stay. Happy to know you found our services meeting your expectations. Your comments have been shared with team in order to improve the experience of our guests. Thank you again for staying at the Crowne Plaza Palo Alto.
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Disappointed; expected more than the Holiday Inn line

By

16 June 2016

club

Parking rates are unnecessary for this hotel and are steep at $12 per night. Breakfast buffet is expensive at nearly $17 per person and the buffet is not kept fresh or stocked if you go within the last hour.

Posted byHotelStaff
22 June 2016
Thank you for sharing your experience with us about your stay. Your comments have been shared with team in order to improve the experience of our guests. Thank you again for staying at the Crowne Plaza Palo Alto.
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Family vacation

By

16 June 2016

The property is pretty old but it's in a nice quiet spot along el camino real. I see it as a cheaper, less luxurious version of the Rosewood.

Posted byHotelStaff
22 June 2016
Thank you for sharing your experience with us about your stay. Your comments have been shared with team in order to improve the experience of our guests. Thank you again for staying at the Crowne Plaza Palo Alto.
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Great pool!

By

15 June 2016

Relaxing pool, hot tub right next to it, service and staff good.

Posted byHotelStaff
22 June 2016
Thank you for sharing your experience with us about your stay. Happy to know you found our services meeting your expectations. Your comments have been shared with team in order to improve the experience of our guests. Thank you again for staying at the Crowne Plaza Palo Alto.
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Home away from Home

By

15 June 2016

The hotel staff are very friendly. I travel to California several times a year and I wouldn't stay anywhere else. I still remember one of the first times I stayed there and had a terrible fall at the airport and they couldn't help enough. They all volunteered a wheelchair and ice. I don't know how many places you can go where the staff goes above and beyond.

I also use Crowne Plaza for personal travel as well as business. I feel always at home when I go to the Palo Alto Crowne Plaza. I guess because I have stayed there a lot in the past three years.

If you have the opportunity to take the shuttle, the driver is soooo knowledgeable about Palo Alto and he knows the spots to eat.

Posted byHotelStaff
22 June 2016
Thank you for sharing your experience with us about your stay. Happy to know you found our services meeting your expectations. Your comments have been shared with team in order to improve the experience of our guests. Thank you again for staying at the Crowne Plaza Palo Alto.
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Just keep up the great work

By

12 June 2016

club

Just keep up the great work and hopefully more shuttle service coz when I was there, someone booked for whole week the 8 and 8:30 am.

Posted byHotelStaff
14 June 2016
Thank you for sharing your experience with us about your stay. Happy to know you found our services meeting your expectations. Your comments have been shared with team in order to improve the experience of our guests. Thank you again for staying at the Crowne Plaza Palo Alto.
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Bad air conditioning, poor front desk service

By

12 June 2016

The hotel is conveniently located, and looks great from the outside. However, the rooms, especially on the Ground Floor, are extremely damp, and hence a big problem if you have allergies. I found the front desk to be extremely unhelpful in this regard, as they outrightly claimed there was no problem even and that they did not have a single other room available, both of which were proven wrong within 15 minutes of intervention by the hotel Manager. Overall, I found the situation was handles very poorly, and given the host of great hotel options close by, would not recommend this one unless everyone else is booked!

Posted byHotelStaff
22 June 2016
Thank you for sharing your experience with us about your stay. Your comments have been shared with team in order to improve the experience of our guests. Thank you again for staying at the Crowne Plaza Palo Alto.
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