Rated 4.2 out of 5 by 864
Rated 5.0 out of 5.0 by si997 great rooms and service
had a really comfortable stay in a good sized room. Breakfast was excellent and great value for money.
February 11, 2016
Rated 3.0 out of 5.0 by Kate Warren 75 Experience at the Holiday Inn Birmingham
The hotel was a little bit out-dated - the bar / restaurant area is in need of brightening up and modernising. The room was clean and comfortable, but again, could do with brightening up. However, the staff were very good and helpful. A 3-star rating from us.
February 10, 2016
Rated 3.0 out of 5.0 by Remyat Business stay
Rooms very basic. As a rewards member I am usually given a slightly larger room with a couple of biscuits and a dressing gown. This did not happen even though I booked 9 months in advance for a 6 night stay.
February 9, 2016
Rated 4.0 out of 5.0 by Business_101 Business trip
Nice room, poor customer service initially, but resolved. Poor food initially but resolved. Could do better, but over all fairly happy, and would give therm a 2nd chance.
February 9, 2016
Rated 4.0 out of 5.0 by MJ_76 Short stay
I had two nights here recently, and was pleasantly surprised by the quality and size of the room. Over all I was happy with the service, but faced a few issues. Initially I had issue with the reservation, and the member of staff I was talking to initially recommended that I stay somewhere else, but only when I questioned her was I able to resolve the issue with the shift manager. Not ideal, but resolved. Similarly, I had issue with my evening meal on the first night, that was a steak requested medium but got char-grilled and uncooked chips. Again I needed to complain, and it was resolved to my satisfaction, but perhaps should not have happened in the 1st place. The last thing that was far from ideal, but not the fault of the staff, was the works outside the main door that meant that the path to the car park was blocked and you now need to go around the block to get to it - not helpful when it's raining!
All of this made it a 4/5* stay for me, as I would not expect the issues I saw, but they were resolved satisfactorily. I would stay here again, and hope for a better experience next time.
February 9, 2016
Rated 4.0 out of 5.0 by Ben555 Great Staff - shame about lift shaft & high winds
Staff were fantastic, rooms were really clean. convenient location. Booked in for 3 nights stay and had unfortunately been placed in a room on 2nd floor next to the lift - (headboard other side of lift shaft ). Despite best efforts the constant whirling, clanking and bell of the lift meant I was unable to settle to sleep. My request for a change of room was swiftly arranged and staff were empathetic and helpful. The second room, whilst smaller, was clean and comfortable for one. Some noise from street/ cars etc - but to be expected in a city center hotel; high winds also outside hotel control. Back facing rooms i would suggest quieter. Would return
February 8, 2016
Rated 2.0 out of 5.0 by BringTheFunk NO Recognition of IHG Spire Status
No upgrade on room, 2nd time at the hotel was told room was upgraded but found nothing was different. Usually there's complimentary water and chocolate. NONE
They don't bring your dry cleaning to the room, you have to get it yourself at the front desk. This is the case every single time I've stayed.
At reception they have a sign which states for Platinum Elite, it means nothing. When bringing this up with Reception, no apologies, just that the computer at the end used to accommodate this but not anymore. The excuse was due to construction and agreed it was just there to collect dust.
With construction setting in at the start of 2016, this will be a really noisy place to stay.
Hopefully they also get a revamp in their customer service.
February 4, 2016
Rated 5.0 out of 5.0 by Moose69 One night stop over
Couldn't fault the service and I was upgraded to an executive suite, which was excellent. Would recommend without hesitation.
February 2, 2016