Rated 4,2 out of 5 by 233
Rated 4,0 out of 5,0 by Keith and family Always enjoy stays at this hotel
Good location, superb breakfast, helpful staff, family enjoy the pool, good disabled parking, comfortable room
18. Dezember 2014
Rated 4,0 out of 5,0 by karl76 Great staff, dated building
Booked a family room at this hotel, requested a cot on booking and there was not one in the room when we got there at 20:00 which was quite disruptive as my daughter was already alseep and we couldnt put her to bed. The duty Manager brought a cot and set it up and he was very helpful, couldnt do enough for us.
Room furniture was old and falling apart i.e hinges falling of doors, drawer fronts not straight. lots of mould in the grout in the bathroom tiles and dirt and dust on the floor. I get the impression that the room is quickly wiped over between guests and not properly cleaned there was dust build ups behind the bathroom door that had clearly been there for a long time. also the shower head in the bathroom is at eye level which makes it difficult to shower whilst standing up properly (im 5ft 11 so not particuarly tall). Room was cold due to the ancient double glazing and rottern window frames, heating wasnt up to the job of warming the room (perhaps if it had been on before our arrival it might have worked). Decor was good, first impressions was that the room was nicely decorated and was quite modern, however I think that they should have spent money on new windows and bathroom tiles/furniture instead of new curtains and wall coverings. Breakfast was very good value for money, cheaper to pre pay when booking as the price they were asking on the day was very expensive. The dining room was a nice room with good views and the layout was adequate, again, slight problem with cleanliness, the high chair we were provided was grubby ,(most of them are which is a general gripe of mine) and there was bits of food on the floor from the last guests, my chair must have been unclean because I later found lots of white icing stuck to my jeans from the danish pastries they served. All in all the hotel provided a good first impression, if i was by myself or on business it would have been fine, but it is not the sort of place I would stay with my family again, staff were very good and i guess thats due to the experience they have of dealing with customer issues due to the dated building etc.
18. Dezember 2014
Rated 5,0 out of 5,0 by tnbd1980 Another good night
Excellent value for money. Friendly staff. Does what it says on the tin.
8. Dezember 2014
Rated 3,0 out of 5,0 by superbella hotel ok to use as a base
As before the staff and service was good it was a shame about the rooms very dingy. Would use again if visiting friends
4. Dezember 2014
Rated 4,0 out of 5,0 by Bleddynthomas2 Excellent service
We like this Hotel and often stay there, the staff are always helpful and polite-the food is good from the Restaurant to room service.
Stayed two nights over the weekend and breakfast on the Saturday morning was cold but this has never happened before lets hope it won't happen again.
We intend returning in the Spring for a short break and look forward to it.
4. Dezember 2014
Rated 5,0 out of 5,0 by Starbucks1979 Great stay
The Christmas tree is a great welcome to the hotel. Staff and the service are great, we look forward to staying again.
2. Dezember 2014
Rated 1,0 out of 5,0 by ZeldaB Awful
On arrival I was not offered any of my member benefits and was not asked for any comment about my stay when checking out.
The broken radiator in the bathroom was not fixed despite being reported on the first morning of my stay. No reason was given for this and no apology offered.
I spent 6 dire nights in a tiny room, it was barely big enough to walk round the bed and had a view of a chimney as well as being overlooked by the spa rooms. The desk was unuseable due to the size of the bed and had the only power point.
My one meal in the restaurant was awful - pasta with arrabiata sauce was mainly uncooked onions.
29. November 2014
Rated 4,0 out of 5,0 by AngeC2014 Comfortable business hotel
I have stayed at this hotel regularly over the past two years for business. The rooms are comfortable and the staff always make me feel welcome. The only thing that has let the hotel down lately is the bar food - unless you want to live on burgers - not acceptable quality and value for money but there is nowhere else in walking distance to eat.
28. November 2014