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Rated 3.3 out of 5 by 282 reviewers.
Rated 4.0 out of 5.0 by Excellent staff make up for any slight drawbacks I picked up a cheap rate in the Winter Sale, and was absolutely delighted with the stay. Staff go out of their way to ensure you have a comfortable and enjoyable stay, some of them really going out of their way to ensure excellent service. It happens very rarely, but this hotel made me feel really valued as a customer - in fact, I kept on wondering if perhaps an important person with my name was also staying at the same time, and they'd mistaken me for him! The hotel itself is a little bit tired in places, and the internet a bit patchy in the room, but the excellent service and huge room, with sea view and balcony, more than made up for this. 22 January 2015
Rated 4.0 out of 5.0 by Big rooms, old bathrooms, slowest internet ever! Nice big rooms. We got 2x double rooms with adjoining internal doors (even though when I asked at the desk I was told it was not possible - we were able to connect the rooms by opening the doors ourselves). Whilst everything has been modernised, the bathroom suites are very old and tired and really detract from the rest of the refurb. Why bother making the rooms so modern and then have dirty old bathrooms. Corridor had that new carpet smell which bordered on pungent - but I accept that can't really be helped and will go in time. Internet access, whilst easy to connect, feels like the first dial up connection being shared by all guests - it would take an age just to open a simple site. Not fit for purpose. Watch out for the flexible rates on the website - you're quoted a slightly higher rate when booking which gives you the option to cancel up to a time on the day (needed for us as my wife was heavily pregnant). On checking in, the price had risen astronomically. Luckily I had the booking email to hand and the staff eventually modified the rate to honour the price quoted when we booked. Bearing in mind the hotel was practically empty, not sure what they were trying to pull! Make sure you take evidence of agreed price with you to avoid being ripped off. Have to say though, the staff were very attentive and sorted the issue out quick. Not sure how it would have gone had I not had the evidence from the email though! 21 January 2015
Rated 5.0 out of 5.0 by Attentive staff under difficult conditions Considering that a lot of refurbishment that included building work on the roof surfaces outside the bedrooms the staff coped very well to ensure minimum disturbance to the comfort of the guests. The front house/reception manager, in addition to being efficient took time to answer the number of questions we had in a helpful and friendly manner. 19 January 2015
Rated 4.0 out of 5.0 by Comfortable bed and large room As it was early January we were not surprised that the hotel was being redecorated when we were there. We noticed what looked like insect powder had been put down in our corridor. 19 January 2015
Rated 4.0 out of 5.0 by Staff very helpful and efficient. My first impression was that this hotel was in need of some tender loving care but then saw that it was going through a £3m refurbishment. As a Platinum member I was delighted that I was given a complimentary upgrade. 19 January 2015
Rated 5.0 out of 5.0 by Brilliant staff Fab stay, best staff in any IHG anywhere! Could not be more helpfull and met all my requests and more. Best Hotel in Brighton by far. 18 January 2015
Rated 4.0 out of 5.0 by Overnight visit First visit to the Brighton Holiday Inn, and pleasantly surprised. The hotel is a little dated, but it is already advertising the major facelift work to be carried out. The room I was upgraded to was overlooking the sea front with balcony, the furniture was tired, but the room overall was good. All the staff that I met were very pleasant and helpful. It will be good to go back when the facelift has been completed 16 January 2015
Rated 4.0 out of 5.0��by Reliable hotel and excellent staff I have stayed at this hotel multiple times. It is a reliable hotel which is clean and safe. I go back as the staff are fantastic and will go out of there way to help you out. Good position for all attractions but not to close in that it is noisy. 15 January 2015
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