Rated 3.2 out of 5 by 200
Rated 1.0 out of 5.0 by Stu73 Time for a refurb, better options available...
I've stayed in a number of IHG brands, The Holiday Inn has always been good. This hotel is not a 4* Holiday Inn in any way except by name. While a woman was complaining in reception for the 2nd time in 2 days I felt reception were polite but robotic with my booking and didn't acknowledge my membership.
The room had a broken window lock, cracked sink, broken toilet roll holder, broken wardrobe door and no minibar. Bu the bed was comfortable as always with Holiday Inn. Not the best start to my birthday weekend.
Thank goodness I wasn't paying but I felt I wasted my points, i couldn't believe the rack rate a couple at the hotel told me they paid - they had their room changed.
Invest in staff training and don't just improve the meeting rooms, refurb the bedrooms! There are better options to book in Brighton.
23 August 2014
Rated 2.0 out of 5.0 Great location, but in need of a makeover
Location is excellent and its the usual Holiday Inn standard which is ok except its in need of a make over. I found the bed so hard that I didn't sleep at all. If it hadn't been for that then a 3 out of 5 would have been the score.
22 August 2014
Rated 3.0 out of 5.0 by MattBBBBBBBBBBBBBB Stay
the stay was fine apart from the instances mentioned earlier
22 August 2014
Rated 4.0 out of 5.0 by peterpf Brighton Seafront
Hotel overall very good, room could do with a Refurb, especially the wardrobe which only had one sliding door instead of two!
Damp and mildew patches on the ceiling in the bathroom.
Staff did not make us aware of access codes for Wi-Fi, or that it was free to members
Overall enjoyable stay
21 August 2014
Rated 1.0 out of 5.0 by JMAUS Needs a refurb
Why do they create an expectation that you can choose between firm or soft pillows and even have the hoops and tags to identify which is which when all the pillows are the same and thin? It is absurd. I generally love staying at Holiday Inns but this one is a shocker.
18 August 2014
Rated 4.0 out of 5.0 by cazziema lovely sea view,friendly helpful staff
stayed at this hotel for one night for my daughters 16th birthday. upon arrival the staff were very friendly and helpful, hotel room was very clean and quite spacious with lovely sea view. there was lots of information in the room about where to visit and about brighton. bed and pillows were very comfy so had quite a good nights sleep with a lovely breakfast the following morning.
the only problem we encountered was the bathroom which is in desperate need of some modernisation or total replacement of the bath,shower and shower curtain,
there was worn out enamel on the floor of the bath, a horrible shower curtain which I wouldn't like to touch my skin. after a very hot day by the beach we were in desperate need of a shower, but had to go without. such a shame as this is a good hotel with excellent staff but we felt a little let down
07 August 2014
Rated 4.0 out of 5.0 by Shilu581 Excellent Staff and Customer Care
Nice hotel, clean room and excellent friendly staff.
07 August 2014
Rated 1.0 out of 5.0 by Clarei41 Disappointed
Car Park Poor, Dark and over priced
Hotel Rooms in need of refurbishment
Training needed to Reception Staff
Communication Needs Improving
04 August 2014