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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
72%
Recommend This Property

Overall Experience

3.7

based on 610 reviews
72%
Recommend This Property

Ratings Breakdown

610reviews

  • 5 Stars
    209
  • 4 Stars
    198
  • 3 Stars
    86
  • 2 Stars
    62
  • 1 Stars
    55

Great service

By

10 August 2016

Lovely stay.
Staff were friendly and helpful and the room was great (even got a little sea view!)

We stayed over the Pride weekend and it was great to see the hotel get involved with pink champagne for those wanting to watch the parade, and fun decorations.

Would recommend to friends and colleagues

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Excellent service from all staff

By

09 August 2016

club

Would recommend this hotel to anyone visiting Brighton.Location is excellent and very handy for most amenities.

Posted byHotelStaff
11 August 2016
Dear Sidney58, Thank you for your comments regarding your recent stay with us. I am pleased you had a great stay with us and found the team excellent. Thank you for recommending us. We look forward to welcoming you back soon. Kind Regards Fran Rhodes General Manager
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Great staff, great location

By

09 August 2016

club

Great staff, great location. nice hotel for a weekend break

Posted byHotelStaff
09 August 2016
Dear Wes1965, Thank you for your comments regarding your recent stay with us. I am pleased you found our location and the team great. We look forward to welcoming you back soon. Kind Regards Fran Rhodes General Manager
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Great Location - Helpful Staff

By

07 August 2016

platinumelite

We had a very pleasant stay. The room was nothing to write home about but it was very clean and the hotel staff could not have been nicer.

Posted byHotelStaff
08 August 2016
Dear BTC53, Thank you for your comments regarding your recent stay with us. I am pleased you found our location great and the team helpful. We look forward to welcoming you back soon. Kind Regards Fran Rhodes General Manager
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Good location and friendly staff

By

31 July 2016

A good hotel although the external appearance is dated. The room was spoilt by lack of maintenance on the carpet

Posted byHotelStaff
03 August 2016
Dear Villa1, Thank you for your comments regarding your recent stay with us. I am pleased you found the team friendly and our location good. Thank you for giving us the feedback on the carpet in your room we will ensure this is rectified immediately. We look forward to welcoming you back soon. Kind Regards Fran Rhodes General Manager
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Loved it!

By

29 July 2016

Such a lovely stay! The room was amazing and the beds were so comfy! For a hotel right on the sea front it such good value for money! Would highly recommend it to anyone and will be returning myself! The stuff were so friendly and lovely they really made the experience better!

Posted byHotelStaff
03 August 2016
Dear Lidt77, Thank you for your comments regarding your recent stay with us. I am so pleased you loved your stay with us and that the team made such a difference. Thank you for recommending us. We look forward to welcoming you back soon. Kind Regards Fran Rhodes General Manager
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Graduation Day

By

25 July 2016

Chose because I knew what to expect and wasn't disappointed. I have been let down in the past when staying in recommended (as on TV) boutique hotels.

Slightly marked down on room as the AC unit had a drip which made it unusable. This was reported but as it was only one nights stay I can't comment on how quickly it was dealt with.

Good location, right on the seafront.

Posted byHotelStaff
28 July 2016
Dear NickJ121, Thank you for your comments regarding your recent stay with us. I am pleased you weren't disappointed with your stay with us. I am sorry there was a problem with your air con. I can confirm this has now been fixed. We look forward to welcoming you back soon. Kind Regards Fran Rhodes General Manager
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Short stay Good room comfortable bed

By

21 July 2016

Have travel alot had worse service and better service but you get what you pay for

Posted byHotelStaff
25 July 2016
Dear FlexyRexy, Thank you for your comments regarding your recent stay with us. I am pleased you liked your room and found the bed comfy. Thank you for the feedback on the service. I will ensure this is fedback to the team. We look forward to welcoming you back soon. Kind Regards Fran Rhodes General Manager
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nice hotel not so good food or price

By

20 July 2016

The hotel is pleasant and right on the sea front, in easy reach of shops and restaurants etc.
We dinned in the restaurant one evening the waitress was very pleasant but they didn't have the draught beer that was available in the lounge bar and I was not able to order it in the restaurant, but had to leave my table to get a pint of beer and was informed I would be ALLOWED to bring it in the restaurant.

When we ordered a desert we were told of the list of things they didn't have and placed the order.
when a different waitress to the first brought them on one plate (two desserts) she simply took one off and placed it with the ice cream spilling all down the sides and gave the plate to the second person then walked off
consequently I caught her eye and asked for another plate, which she offered some what reluctantly
Needless to say not briliant

Posted byHotelStaff
22 July 2016
Dear MRDT, Thank you for your comments regarding your recent stay with us. I am sorry to hear you experienced problems with the service in our restaurant. This is not the standard of service I expect from the team and will be taking the appropriate action regarding this. If you would like to discuss your stay with me further then please do contact me at gm@hibrighton.com. Kind Regards Fran Rhodes General Manager
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Really poor

By

20 July 2016

club

The staff, although polite, speak almost no English. The room had no fridge or TV. Food was diabolical: dry; tasteless.

Posted byHotelStaff
22 July 2016
Dear Jimmy P1111111, Thank you for your comments regarding your recent stay with us. I am sorry you experienced some problems with your food. This is not the quality that I expect our guests to experience and I will address this immediately. Just so you are aware we do offer executive rooms with a fridge should you want a fridge in your room in the future. Your room should of had a TV in it. In order for me to investigate this further and rectify this please do contact me at gm@hibrighton.com so I can discuss your stay with you further. Kind Regards Fran Rhodes General Manager
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The whole experience was very poor

By

18 July 2016

club

I would never recommend this hotel. The reason mainly because we were not made comfortable and no one spoke English well

Posted byHotelStaff
20 July 2016
Dear hollylouise12, Thank you for your comments regarding your recent stay with us. I am so sorry to hear your experience with us was very poor. This is certainly not the level of experience I expect my guests to have. I would really appreciate the opportunity to discuss your stay with you further so I can rectify the problems you experienced. If you would like to discuss your stay with me further please do contact me at gm@hibrighton.com. Kind Regards Fran Rhodes General Manager
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A hotel I regularly stay at...

By

18 July 2016

I'm happy with the value of this stay and the hotel. I got what I expected. Excellent front-desk staff member. I stay at the hotel at least 2/3 times a year.

Posted byHotelStaff
20 July 2016
Dear West Mids, Thank you for your comments regarding your recent stays with us. I am pleased you find the front desk team excellent and your stays of value. We look forward to welcoming you back soon. Kind Regards Fran Rhodes General Manager
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