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Rated 3.9 out of 5 by 342 reviewers.
Rated 1.0 out of 5.0 by Good reception- downhill after that Checking in was positive experience, both friendly & welcoming; D,B & B rate, on this rate choice from menu is extremely restricted, My choice, Burger, was dry and inedible, service was poor, ' offer of bread roll, as my choice for starter would be delayed a further 10 minutes. Thereafter waited 20 minutes for main course and 20 minutes for desert, all equally poor in taste and presentation. Room, 311, is accompanied by a compressor running constantly below (goes off at 11:00pm but returns aroun 5:00 am) On checkout was given wrong room (211) this was a £40 lower rate again DB&B, Booking through IHG lowest. Rate is conditional On advising my displeasure at checkout, desk apologised and hoped I would come back again! Responses are automatic, no sincerity Thouroughly disappointed 28 February 2015
Rated 5.0 out of 5.0 by Always a pleasure to stay at this hotel I use Bristol Airport often. This hotel completely fits the bill. Modern clean and comfortable with great showers. Chaps on the bus to Airport lovely as well 28 February 2015
Rated 4.0 out of 5.0 by Comfortable Bed Although the stay was good there were a few issues namely, an additional charge of £5 was added for overnight parking and internet although advertised as free is actual free for 256 mb but then a charge is applied for greater speeds. None of these extra charges are made clear when booking online and is not transparent at the booking process. 26 February 2015
Rated 3.0 out of 5.0 by Slight disappointment After many super experiences at this hotel we needed to book a special night's stay; so booked an executive room. It was beautifully presented as we have come to expect; but we were woken at 5 am by the sound of kitchen fans below us (we were on the second floor#. As we had only checked-in at 1am it did ruin our night's sleep. Mentioning this next morning we were told that all the executive room have to put up with this noise ... just a bit odd for the most expensive rooms in the hotel! The receptionist said this was being sorted. We remain to be convinced, and would welcome some recompense for a poor experience after many good #and cheaper!) ones. 26 February 2015
Rated 1.0 out of 5.0 by Double trouble We stay here several times a year but we made mistake in booking the room twice,and you would not relinquish the cost on the second booking,everyone makes mistake now and again,very poor would not recommend holiday inn in the coming future 25 February 2015
Rated 2.0 out of 5.0 by Very disappointing We were very excited about our holiday and expected it to get off to a good start with our overnight stay at this hotel to start our break- unfortunately we were very disappointed but luckily this hotel was the only disappointing aspect of our break. 24 February 2015
Rated 4.0 out of 5.0 by Ideal stop-off after late flight Stayed at this hotel after arriving from Bristol Airport late in the evening. Ideally located to the airport, friendly and efficient check-in / check out and room was clean and comfortable. 24 February 2015
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