Rated 3.9 out of 5 by 240
Rated 1.0 out of 5.0 by Hayleigh Good Room - Everything else is terrible
We stayed the evening before an early flight. No recognition for reward club members on arrival. The car park fee is disgusting, especially as there is no where else to park nearby.
Our evening meal - the actual food itself was ok (not great, just ok) the service was appalling - after we had to constantly ask the waitress when our meal would be served (45 minutes to wait for a main meal is rather long) when the meal did arrive I asked for black pepper, the waitress said she would fetch some over then went and stood by the welcome table for no reason - there no was no-one waiting to come into the restaurant so again I had to remind her about the black pepper, the same with the drinks. It seems staff need to be reminded a few times for the meal to be served, the drinks we ordered 30 minutes ago to be served, the bill etc. Service which should only take a few minutes takes 30 minutes each time.
On check out the lady at reception asked us how our stay was and to be honest, which we were. She apologised and said she would get the manager to contact me to discuss our stay. I am not surprised the manager still hasn't contacted me despite the receptionist being given my email address and telephone number.
19 September 2014
Rated 5.0 out of 5.0 by GNR14 Great Service.
The staff at Reception were welcoming, helpful and courteous on our arrivals and departures both before and at the end of our holiday.
With a late arrival on our return the duty staff were extemely kind.
14 September 2014
Rated 3.0 out of 5.0 by Jerry2736 Irritating stay
We stayed the night before a flight from Bristol airport and although the hotel is pleasant in many ways we would not stay there again for the following.
We had an executive room which was comfortable except for the fact that someone had had the bright idea that to put the kitchen extractor fan directly underneath the windows was acceptable. This is switched on before 6 am and off after 10 pm and is guaranteed to spoil your sleep.
We booked a table for dinner and were surprised to be told when arriving at the due time there were no tables as the had a 'coach tour' coming in. We protested and eventually they did honour our booking. Having said that we were then ignored for a quarter of an hour which resulted in us walking out and having dinner else where. Apologises were made in the morning by reception staff but it is still unacceptable.
Beware of the car park you will be charged for even the night you stay and as there is no alternative nearby you will have no option a 'gotcha' situation. I am told the price is to rise further in the near future- very petty and guaranteed to irritate even more.
All in all an irritating time not to be repeated by us in the future although I do stay in many hotels in and out of the UK never here again.
13 September 2014