Rated 4.1 out of 5 by 126
Rated 1.0 out of 5.0 by Waleed1060 Gold member stands for nothing
As this hotel is a franchised one, being a gold member stands for nothing! I had 5 rooms booked, spent over £100 on dinner and this still meant nothing to the management!
I stay in Holiday Inn's all over the country and the World (next one will be Singapore in Feb) but have to question whether i shall do this much longer given the treatment at Chester of a loyal customer over 5 years!!
16 January 2013
Rated 5.0 out of 5.0 Always a pleasure..
Our fourth time on a short break with my family of four at this hotel and as ever it was a pleasure to stay. Staff are friendly and polite especially in the bar and restaurant, the room is pleasant and clean, parking is easy, the pool is excellent, food is good quality (kids dined free on our D,B+B deal) , Park and Ride to Chester is just across the road, what's not to like ? OK the hotel's a little spread out but that's a good excuse to get some exercise !
We also stayed at the dreadful Liverpool Crown Plaza recently and this supposed ordinary hotel knocks spots off it , as do the staff .
10 January 2013
Rated 5.0 out of 5.0 by Paul67 Staff and Service
Took the family for the weekend (for my wife's birthday#.
All the staff #from the duty manger down to the waitress in the resturant# were very helpful and professional.
Even at short notice #my fault), the Chef was able to prepare a special birthday treat for my wife.
10 January 2013
Rated 5.0 out of 5.0 by griff4jan Weekend stay
We stayed at chester south hotel we had a fantasic time here.
All the staff were so friendly and always looking to help. The rooms were very modern and clean and the food was exceptional ,we are looking forward to go on another weekend to chester and will be booking again
09 January 2013
Rated 5.0 out of 5.0 by bonnylad festive stay
We arrived to recieve a courtious holiday inn welcome.The staff were their usual helpfull selves the new year festive meal and cellabrations went down really well and we had a nice relaxing stay.This was our third time to come so they must be doing things right
07 January 2013
Rated 4.0 out of 5.0 by gme64 service great bed bit too hard
We got it wrong by going out for a meal and allowing our room to be made up after we had arrived. We then found the main double to be very firm and could have done with a duvet to reduce it's firmness.
But everything else was just as we have come to expect from holiday inn.
04 January 2013
Rated 4.0 out of 5.0 by Vill2k13 A good stay overall
Hotel location just off the A55 is a good spot for getting to Chester or driving into North Wales or the M56.
Check in at Hotel - Check in process was quick and efficiently carried out. We were greeted warmly by the staff members on the front desk.
Rooms - Setup of the rooms was exactly as I'd asked for when booking online (1 adult and 2 children in one room, 1 adult in the second room). Everything in the rooms was clean and tidy, bedding was crisp and fresh. TV in each room had full freeview channels, and access to on demand entertainment. Tea and coffee making facilities were available in both rooms.
Bathrooms - generally clean and tidy. Shower heads in each room would benefit from being descaled / cleaned, but otherwise all was ok. Water pressure was very good, as was temperature.
Food - We had the breakfast buffet each morning. Plenty of choice whether hot or cold was available. Eggs were not the best quality wise (scrambled eggs as served appeared to be made from powdered eggs). We ate evening meals in the lounge bar downstairs - plenty of choice was available, and we had a good dinner every night.
Staff - every staff member we interacted with during our stay at the hotel was friendly, pleasant and polite
Health club - we made use of the pool at the health club - well looked after, pool temperature was nice and warm, not too much chlorine used in the water. Clean and tidy changing room available with lockers.
Issues - No major issues with our stay as such, but a couple of 'nitpicks' : in one room, one of the wooden sliding panels that serve as curtains in the room was not mounted on it's runner and was instead left sitting on the floor. I was able to pull the panel into position to give the room privacy from the outside at night, but I would imagine that had a senior citizen been put in that room, they would have had a problem.
Scrambled eggs at the breakfast buffet - already mentioned previously.
Shower heads - already mentioned previously.
Overall we had a comfortable stay at this hotel, and we would more than likely opt to stay here again, should we need accommodation in the area again in the future.
03 January 2013
Rated 5.0 out of 5.0 by Dwa148 Great stay
We arrived late and were welcomed by a friendly, pleasant,and most likeable young lady on reception. She explained every thing we needed to know. We were able to order food in the bar or restaurant if we needed to eat. We chose the bar as we were meeting relatives there. Our room was clean and pleasant and the bed was very comfy. I had been to this Hotel before some years ago but was more impressed by the high standard of service more this visit. I would definatly recommend this hotel to anyone visiting Chester. I had considered another hotel chain but am so pleased that I chose Holiday Inn as the value for money was first rate. Will be back in the future.
03 January 2013
Rated 5.0 out of 5.0 by LukeSmith Great service working away from home
I've stayed in many hotels on business over the years and Chester South is not somewhere I will be leaving whilst working up here.
Although not the closest to work, the clean and comfy rooms, welcoming friendly staff, complimentary health club and good food cater for all my needs.
I would thouroughly recommend this ( and other Holiday inns) for a stay whether business or pleasure.
Thanks to all the staff for welcoming me back week in week out...feel like part of the furniture now.
27 December 2012
Rated 5.0 out of 5.0 by bluebell13 Perfect Hotel
This was my 1st visit to the holiday inn at Chester, Even though the hotel was really busy due to Christmas party nights the hotel staff were all really polite, pleasant and very eager to please.
We chose this hotel for the close proximity to Chester and it was an ideal base. The added bonus of the health and fitness suit was great we enjoyed a swim and sauna before having an amazing breakfast. Everyone was catered for at the huge buffet breakfast.
The kids especially love the nutella for their toast.
We will be returning very soon.
15 December 2012
Rated 5.0 out of 5.0 by KarenStaffs Annual Christmas Shopping Weekend
We have been doing this trip for 10 years now. The restaurant meal this year was by far the best that we had ever had, the quality of the food and the service were both excellent. The hotel were catering for large Christmas functions but still managed a personal service with fantastic food for the small number of us in the main restaurant.
The hotel is ideally situated opposite the park and ride for Chester.
We will be back again next December!
14 December 2012
Rated 5.0 out of 5.0 by Xmasshopping Xmas shopping treat
Great food and good service. Clean room and spa. Perfect after a day shopping in Chester. We would certainly stay here again. Very good value.
11 December 2012
Rated 5.0 out of 5.0 by ChilledMum Great weekend break
Stayed Fri & Sat night as bogof deal (kids stayed & ate for free), plus discount off restaurant bill for being a priority member. Chose this as a convenient location for Christmas shopping (1hr walk from city centre, £6-ish for taxi back). Everywhere was clean & comfortable, very friendly & approachable staff. Ate in the restaurant on the first evening (varied menu - I chose whitebait to start, followed by beetroot & somerset brie tart, then Eton Mess). Restaurant menu also served in bar, which had large screen TV showing sports. I thought the drinks were a bit pricey - £7.50 for glass of wine or £20 for bottle of pinot grigio. Enjoyed use of pool, jacuzzi & sauna (open 7am-9pm). Excellent self-service selection for breakfast - cereal, fruit, selection of continental meats, cheeses & breads, yoghurt, cooked English. Purchased discounted fast-track zoo tickets from reception. Thoroughly enjoyable weekend.
07 December 2012
Rated 3.0 out of 5.0 by Johno431 Expensive Wi Fi
The good reception staff did not extend to the quality of bathroom cleaners as the floor greated me with lots of hair from earlier occupants. The absence of extraction in bathroom resulted in a steamy room making shaving a hit & miss event.
Charging £5 /hr to £16 per day for internet access in the 21st century is extortionate and would not be tolerated here in the USA. Not up to the standards of the brand. The absence of a mobile phone signal in the building (Orange provider) was an inconveniance too.
06 December 2012
Rated 5.0 out of 5.0 by Brynboy Excellent relaxing weekend
Our stay was very pleasant and relaxing. Staff were very helpful. Hotel ideally situated for visiting Chester with the Park and Ride 200 yards away and Cheshire Oaks a short distance away. The breakfast was excellent with plenty of choice and variety. The one big fault was trying to book in for an evening meal. Although I tried to book a table at 11 am for that evening I was told that there no table available until 9.00 which was far too late.This is something the hotel should rectify as a matter of urgency as it spoilt an otherwise excellent stay.
16 November 2012
Rated 4.0 out of 5.0 by Suzannah A relaxing experience.
We enjoyed our stay at Chester South - it was an excellent base for the places we wanted to visit, and when we arrived we had a good swim and a pleasant meal in the restaurant. Great breakfasts - they kept us going all day!
11 November 2012
Rated 2.0 out of 5.0 by Shaneth Good staff, pity about the hotel
Tired hotel, in need of major investment/refurb. Was very surprised at how old & tired firstly the exterior & then the internals & rooms. Dated bathrooms & furniture, good size rooms though, health center is welcome.
Prices for drinks & food in both the lounge bar & restaurant are way over what they should be for the quality of the hotel & surroundings. The food was good in the restaurant but not exactly fine dining. Good base for visiting Chester but not close enough for walking. Need a taxi or car for visiting the city. Nothing local by the way of pubs or places to eat as an alternative to hotel.
09 November 2012
Rated 4.0 out of 5.0 WELL POSITIONED FOR CHESTER
Staff and service were excellent, and the young man in the leisure centre was very kind to our daughter. Only had breakfast at the hotel, which was good but they really should invest in a new toaster so that the bread doesn't keep gettig cremated!
However, generally the hotel had seen better days and was looking a little shabby. It was also quite dreadful that the smoking area was just outside our bedroom window. We had to shut the window during the night because the smoke was getting in.
Bus ride into Chester was quite an adventure (as we couldn't find the bus stop back!) but quite expensive. The receptionist did advise me that it would be cheaper getting a taxi.
08 November 2012
Rated 5.0 out of 5.0 by Elainenutta Fantastic value for money
We only stayed one night and didn't spend much time at the hotel. The room was spacious and comfortable. It had everything you could possibly want at a very low cost. I would definitely recommed this hotel
08 November 2012
Rated 4.0 out of 5.0 by 23Martin Weird Restaurant Policy
Great hotel and the family room was lovely. The staff were pretty friendly and the chester zoo package was outstanding value for money. My only gripe was the restaurant. Despite being told it was fully booked when we checked in at reception (even though we were on an evening meal included deal) I chanced my arm at the restaurant and it was completely empty. We were told they would fit us in in 45 minutes which seemed fair enough. 45 minutes later the restaurant was equally deserted! So why the 45 minute wait? Whilst we were eating in the 3/4 empty restaurant other people were turned away. My advice is book a table as soon as you book the hotel, especially if you have kids and want to eat at a decent hour. Holiday Inn I think you should make this a suggestion on your website. Apart from that I would fully reccomend the hotel.
07 November 2012
Rated 4.0 out of 5.0 by Alfie842 One Nights stay visiting friends
My Satnav guided me to this Hotel (from the M6) with unerring accuracy - The Reception was first class, and the Room was as clean and as cosy as a whistle. A comfortable nights sleep, followed the evening with friends, and a leisurely breakfast was an ticipated, - Alas all the guests seemed to arrive at the same time, and tables were scarce, however the food being served, (full english and continental buffet) was first class and worth the wait. - The only slight annoyance was the number of very young and noisy children dashing back and forwards to the buffet.with fresh supplies! - On the whole, a Good hotel experience.
05 November 2012
Rated 5.0 out of 5.0 by joecountyfan Great stay
My family and I have stayed at this property previously. Do not be off by the outside look of the hotel. The staff, the comfort and the pool aea ae great. The restaurant is good too so overall very good value for money.
04 November 2012
Rated 5.0 out of 5.0 by Nicky77 Very Good
The hotel was very clean and the room was lovely. Lots of tea and coffee in room and also hot chocolate, bottled water and chocolate bars! Well worth it, will definitely be visiting again.
04 November 2012
Rated 4.0 out of 5.0 by SMY71 Well placed and priced for Chester visit
Stayed for 3 nights in Oct 12 and overall the hotel was very satisfactory. Staff friendly and welcoming and helpful when we asked about getting around locally. Breakfasts were good but we ate other meals out so can't comment on any other aspects of the restaurant. Rooms are good sized, beds comfortable and things worked ok. Only downside was that we reckoned they need to be a bit more vigilant on the cleaning - we'd a chip and some sweet papers lying on the floor adjacent to the bedside cabinets. Hotel is well placed for Chester and there's easy access via the local bus which runs every 10 mins in peak times. Also within very easy motorway access.Overall - an enjoyable stay and we'd return
03 November 2012
Rated 3.0 out of 5.0 by Manxie1 Short staffed
Breakfast was a bit hit and miss. Had to time it right to get bacon or eggs as they didn't bring out enough each time. Toaster only seems to burn the bread. Place is also a bit of a rabbit warren so take a piece of string with you. Great that it is so close to chester.
03 November 2012
Rated 5.0 out of 5.0 by lala96 Warm welcome and comfortable room
We had an excellent experience at the Holiday Inn Chester: from the warm welcome, accomodating receptionist (with regard to keeping our bikes inside the hotel overnight), the comfortable quiet room to a fantastic breakfast. The children also enjoyed the use of the swimming pool. Excellent value for money and we saved a few pounds getting our tickets for Chester zoo from reception.
28 October 2012
Rated 4.0 out of 5.0 by fletchrf Brief but pleasant
A brief stay, but once again, good value, good staff, and comfortable room.
27 October 2012
Rated 4.0 out of 5.0 by Hoddy Great base to visit Chester
I was taking part in the Chester Marathon and the location of the Holiday inn was a perfect base for the weekend.
13 October 2012