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Rated 4.2 out of 5 by 183 reviewers.
Rated 5.0 out of 5.0 by Great swimming pool Staff were excellent-very helpful.The hotel is convenient for Chester city but is also good for visiting North Wales. 16 August 2013
Rated 3.0 out of 5.0 by Rooms need upgrade the condition of the room was poor. An unidentifiable aroma was rectified the following day but the cracked sink and leaking bath plug remained. Staff are very friendly but restaurant management needs to be improved for guests who are not part of a large group. 16 August 2013
Rated 2.0 out of 5.0 by chester south will not stay there again its in need of upgrading. shower was just a trickle and too old. beer garden seats needed repainting and too hard to sit on any length of time. films and broadband to expensive and when we checked out recptionist did not even asked if we enjoyed our stay. ps not a patch on holiday inn york where we stayed two years ago. 15 August 2013
Rated 5.0 out of 5.0 by Great Family room and Great Deals on Chester Zoo Tickets Great Service, great food could not fault.The Staff were friendly and happy. I would recommend this Hotel for familys visiting Chester Zoo as they offer amazing package deals. 14 August 2013
Rated 5.0 out of 5.0 by Great Service and Very Welcoming Stayed here about 3 or 4 times now and would always go back. Staff, facilities, value for money all very very good. Only downfall is rooms are a little dated now, however only sleeping in them. Staff and facilities certainly make up for it. 13 August 2013
Rated 2.0 out of 5.0 by Incompetent staff Upon checking into my room, i discovered the bath was dirty i informed the housekeeper after she barged into my room unexpectedly. I was offered a drink at the bar for my inconvienance but i declined. One of the waiters at breakfast was quite rude and didnt seem to know if he was coming or going. I ordered room service but was charged for my son its kids eat free but only in the restraunt i think it would be a good idea to state that on the menu!! Upon checking out I was charged for someone elses meal was not impressed but it was rectified. I have worked for Holiday Inn and all I can say is this hotel fall below brand standard!! 12 August 2013
Rated 2.0 out of 5.0 by Not up to usual Hol Inn standard Cross roads motel comes to mind, but what made it unacceptable was a deep cracked Wash hand basin, and the disinterest shown by the Reception. Breakfast was a positive, and the efforts of the under staffed breakfast team. Not often caught out with Internet bookings, but was this time. 11 August 2013
Rated 5.0 out of 5.0 by Fantastic location, great hotel We have just got back from holiday inn Chester south, it's only 15 mins from Chester zoo and the park and ride in to Chester town is just over the road is great. Hotel staff very friendly and the leisure facilities are good, would definitely recommend for the location and overall experience. 11 August 2013
Rated 1.0 out of 5.0 by Avoid like the plague! Very unpleasant stay. stayed for the night while visiting Chester races and seriously considered checking out early hours. The beds were unbelievably hard, it was ridiculous! You'd have had a better nights sleep on the floor hence my family and I didn't sleep much at all. The breakfast was ok but very little staff on to ask about refilling. The hotel overall is very poor for a holiday inn and needs a complete revamp. Pool was warm but couldn't access till 10.15 am. Will not be returning here. 10 August 2013
Rated 3.0 out of 5.0 by Severe internet charges A great visit spoilt by charging for the internet usage of a couple of devices used by kids. Seems a ridiculous charge ,confirmed by our onward journey to hotels which offered free wi-fi as standard. Will not visit again. 05 August 2013
Rated 3.0 out of 5.0 by Bathroom with terrible smell Great service. Will not go again as turned off by the smell of the bathroom. The room was cleaned but we thought it was a plumbing problem. 04 August 2013
Rated 5.0 out of 5.0 by Nice stay We stayed here for three nights in an executive room, good size room which was clean and stocked with tea,coffee,milk (extre at reception if required). Breakfast and meals very good we ate here each night. Leisure club was good to use but be prepared to share pool at times with club members,were informed on arrival when pool activities were scheduled. Staff were friendly and helpful. Accessible from chester without car as regular bus service(1 Wrexham arriva) runs to hotel door. We would stay again. 04 August 2013
Rated 4.0 out of 5.0 by 2 night family stay Overall not a bad choice of hotel, good value for money if booked far enough in advance. Quite an old property, showing some signs of wear and tear, but very clean and tidy. Staff all very good and freindly in all areas. Leisure center excellent, food very good. Room not too small, seperate beds for children, (in rooms with sleeper sofa). the only minor quibble I can say is you do not full Freeview channels on TV. 04 August 2013
Rated 5.0 out of 5.0 by excellent again we have stayed at this hotel before and love it .excellent facilities and location and amazing breakfast. we have stayed as a couple but I would take my children. highly recommend 03 August 2013
Rated 5.0 out of 5.0 by Really pleasant stay Stayed in an executive room, excellent facilities and service. The free wifi for gold members was very welcome. Booked bed and breakfast only and decided to eat in the hotel dining room. The steak was the best I have ever had in a hotel. The dining room did feel a bit bare and lacked atmosphere. Great having the swimming pool. 01 August 2013
Rated 5.0 out of 5.0 by Great hotel This is one of the nicest hotels we've stayed in. Very clean in every room we ventured into. It doesn't look much from the outside but was lovely on the inside. The room had everything we needed for our stay. We bought the Chester zoo package which was fantastic value. The staff were friendly and polite. We would definitely stay here again. All Holiday Inns should be like this one. 01 August 2013
Rated 4.0 out of 5.0 by Another great stay We booked a late zoo DBB deal which was okay but the menu was a bit limited. I never undertand why hotels can not provide drinks at reasonable prices. This is not our first stay and love the location of this hotel for easy access to the City/Zoo and Cheshire Oaks. Our family room was okay but in need of some care and attention. All staff were helpful and very attentive which made the stay more memorable than previous visits here. 27 July 2013
Rated 4.0 out of 5.0 by Nice room Enjoyed this hotel very much. The good thing was good parking and had a local bus stop right outside the hotel which takes you right into centre of chester in 5 mins. The bar lacked a little bit of atmosphere somehow. Would have been nice to have some low music for example for evening time. So we went out for most of evening. The only waiter in the bar was so hard working but he could have done with some help as he had to do everything. Felt sorry for him. But good hotel and would recommend. 25 July 2013
Rated 5.0 out of 5.0 by Chester 2013 I have stayed at Holiday Inns all over Europe and this location is by far my favourite. The facilities are good rooms are fine but what really makes this place stand out is the friendliness of the staff who realy make an effort and make the place feel like home. 24 July 2013
Rated 4.0 out of 5.0 by Excellent staff Hotel staff from reception to bar staff spa staff an absolute credit. The hotel was very nice with every thing we would want except for the extortionate price of wi fi. An absolute disgrace for charging £16.99 for 24 hours especially when the hotel is out of town and communication for transport etc. is needed and mobile phone signals are very bad as well.the price per night goes up on race nights the same as everywhere else so would be better value if you go out with horse racing times 20 July 2013
Rated 5.0 out of 5.0 by Exceptionally friendly staff On arrival at reception, my platinum status was noted and I was upgraded to an executive room which, despite being a long way from reception, was in a very quiet part of the hotel. The staff went out of their way to be helpful and explained the options for travelling into the city centre. Breakfast (a bit expensive but cheaper if you buy a voucher the day before) was very good - plenty of choice and stocks were constantly being replenished. Nice to see a pancake machine! 18 July 2013
Rated 4.0 out of 5.0 by Nice peaceful stay We really enjoyed being out of town and seeing a rural view of grass and trees outside our window. The hotel is on a busy main road but we had no problems with traffic noise at the back. The bus service into Chester from outside the hotel is frequent and seems reliable. The gym and pool were excellent. The hotel looks a little run down from the outside, but the rooms were large and comfortable and the public areas were a good standard. Staff were extremely helpful and courteous. 18 July 2013
Rated 5.0 out of 5.0 by Clean comfortable and good food Whilst not the most modern of hotels it is clean and comfortable with plenty of free parking. Despite being busy we were not disturbed in our room by noise from other guests. We only ate breakfasts but they were of good quality and plenty of it if required. It was noticeable how pleasant and courteous the staff were - nothing was too much trouble. This included waiting staff, house keeping and front desk. The hotel is located within a few minutes of the Park and Ride which is a real asset and it only takes about 10 minutes before you are in the City. This would be our first choice if staying there again. 15 July 2013
Rated 5.0 out of 5.0 by Excellent value Used the hotel for a weekend visit. Good sized and clean room. Breakfast was the big surprise - full English available in a nicely laid out restaurant. All staff friendly and welcoming. Used the bus service across the road to get into Chester. Modern buses with computer screen advising stops. Well recommended 12 July 2013
Rated 3.0 out of 5.0 by great staff comfortable rooms my partner and I stayed for 2 nights for the races and a day of shopping. our room was on the main corridor and the first night was great however on the Saturday night it appeared to be lots of gangs of men far to drunk and we heard everyone of them return that night. after listening to the party in the room above us for 45 mins at 3am, I buzzed down to the desk. it was dealt with quickly by the staff but we lay awake listening to the man above us throw up till 5am! overall hotel needs thicker walls and ceilings as this did taint our visit but the staff and cleanliness of the hotel where first class. I work in the hospitality industry for a living so really look forward to my down time to relax and get a good nights sleep. unfortunately this visit didn't provide that. 10 July 2013
Rated 4.0 out of 5.0 by Really Nice Hotel Rooms The Hotel room I stayed in was very spacious. Really liked it from my earlier stay and the staff was able to get me the same hotel room when requested. The only down fall was that the staff has not changed the sheets when they made the bed. 10 July 2013
Rated 4.0 out of 5.0 by Overnight Stay First time I've stayed at this hotel, asked for quiet room and was given one on ground floor, not disturbed on a Friday night during a Chester Race weekend so great. Staff were pleasant and attentive. Overall good stay, that said £10 for cold breakfast and £17 for hot buffet too expensive so didn't have. 09 July 2013
Rated 5.0 out of 5.0 by Excellent place to stay when visiting Chester We were visiting for an event at the Chester Racecourse. When we arrived at the hotel, the best news was that there was a pool free to use to guests. Other than that, there was a really lovely bar and restaurant available. Our room was perfect and the beds were very comfortable. The location isn't very close to the town centre, but it felt like we were in a little retreat in the mountains because it was so quiet at night--no pub noise! Neither of us drive, but there is a bus (Number 1 on Arriva) that runs every 10-15 minutes to from Wrexham to Chester. (An average taxi price from town to the hotel is about £7 if it's too late in the day for the bus timetable.) 29 June 2013
Rated 4.0 out of 5.0 by Long walk to the room A good example of the Holiday Inn brand, but this particular hotel layout is far from compact. Some rooms are along march from reception along uninspiring corridors. Probably as a result of extension. Rooms are comfortable once you are there however. 26 June 2013
Rated 5.0 out of 5.0 by Nothing is too much trouble!! Enjoyed a great stay, ate from the bar menu which was delicious. Wonderful staff, nothing was too much trouble! 25 June 2013
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