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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
86%
Recommend This Property

Overall Experience

4.2

based on 727 reviews
86%
Recommend This Property

Ratings Breakdown

727reviews

  • 5 Stars
    345
  • 4 Stars
    251
  • 3 Stars
    69
  • 2 Stars
    41
  • 1 Stars
    21

Staff

By

24 May 2017

club

Very helpful and friendly at all times. Receptio, bar, and breakfast staff

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Good food and friendly staff

By

23 May 2017

club

First impressions on arrival were that the location was right next to a dual carriageway and very near an industrial estate. Also the building looked in need of a little TLC. However looks can be deceptive and the position was not a problem.

We were made most welcome by friendly and attentive staff

Rooms were large and comfortable as were the beds. The availability of meals any time of day was great as was the quality.

Although the location of he hotel is at the edge of the City the closeness of the Park and Ride service makes it ideal.

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Friendly staff

By

23 May 2017

club

Facilities very good and staff were very friendly. I would stay here again the next time I visit Chester

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Great shower

By

21 May 2017

club

Picked this hotel for its position close to Chester and routes to north wales bed and breakfast rate was attractive compared to other similar hotels.

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Excellent room

By

18 May 2017

club

The room was modern and very relaxing and the bathroom excellent. Bed was very comfy and I enjoyed my stay.

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First. Stay

By

17 May 2017

club

Friendly staff, comfortable and clean room good experience!! Will stay again

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Excellent service, facilities and value

By

16 May 2017

club

Had a fantastic stay with my 7 year old son. The staff were very friendly and attentive, the hotel was clean and modern and the decor was pleasant. Our room was very spacious and we really enjoyed using the swimming pool. Our stay definitely provided excellent value and exceeded my expectations. I would choose holiday inn again.

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BEWARE - breakfast included ?

By

15 May 2017

club

At initial reception amazed to find that apparently breakfast was not included even though an expensive executive room - may have been our fault when online booking , why should it be so ' risky ' - hence booked breakfast for the next morning , to be paid for for me

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Agradable estancia. Servcio muy correcto

By

12 May 2017

club

Hotel ubicado un poco lejos del centro de Chester (un taxi al centro cuesta aprox 6 libras).Estancia agradable, personal muy atento y resolvieron nuestras dudas sin problemas.
Desayuno correcto
Sin embargo, me pareció caro

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Regular visitor

By

10 May 2017

I stay here at least one night a week. Staff are great all around the hotel. Helen on reception is particularly helpful.

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Relaxing stay

By

10 May 2017

club

This hotel was ideal for an overnight stay and visit to Chester Zoo. Great value for money and a pleasant surprise that the kids eat for free. The rooms are modern and comfortable and have everything you would expect. The staff are approachable, efficient and very friendly.
Met our needs perfectly.

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Great staff. Good location.

By

06 May 2017

club

Very handy for Chester Business Park. 10 minutes from Chester. The staff are fantastic. The Gym changing rooms are a little tired and would benefit from a refurb'
Great nights sleep in a clean, warm room. I would recommend

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