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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
86%
Recommend This Property

Overall Experience

4.2

based on 697 reviews
86%
Recommend This Property

Ratings Breakdown

697reviews

  • 5 Stars
    331
  • 4 Stars
    238
  • 3 Stars
    68
  • 2 Stars
    39
  • 1 Stars
    21

Very pleasant stay

By

April 24, 2017

I found the hotel to be very comfortable. I was made to feel very much at ease by the staff from checking in at reception, to service at breakfast the following morning.

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Convenient,

By

April 23, 2017

club

Enjoyable stay,near park and ride for Chester City Centre,comfortable clean accommodation with nice friendly staff,although didn't use this time has good swimming pool,will certainly stay again.

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Great hotel don't be put off by appearance

By

April 23, 2017

club

Drove up to this hotel and thought 'oh my days this looks old' however the inside is totally different. Comfortable hotel with gym and pool, lovely staff and there is so much breakfast choice.
Overall a great experience and would stay again

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Great food

By

April 21, 2017

club

The food was fantastic and good value for money due to it being included in our package

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Grandchildren loved the pool and breakfast

By

April 21, 2017

club

Went to visit Chester zoo but kids would have stayed in the pool all day

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Hidden Jem!

By

April 20, 2017

club

Hotel looks nothing from the outside but is just a great hotel once you're through the door, great location, great value, swimming pool, superb location for park and ride to Chester, good food, fantastic bar area, modern clean rooms, quiet throughout! Stayed here many times and the recent refurbishment has only made it even better!

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Easter bank holiday stay

By

April 20, 2017

club

Staff excellent, facilities excellent...room quality and cleanliness to a High standard also.
Small negative. Bed a bit too hard for my taste...a but uncomfortable. ...great pool and gym.overall me and my kids really enjoyed our stay. ..would recommend and go back

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Good

By

April 18, 2017

club

Good stay with family for leisure visit to relatives.
Kids liked the pool.
Used points for free night so excellent value!

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Chester Visit

By

April 16, 2017

club

Nice location just outside of Chester perfect for visiting the zoo the next day. All the staff were helpful and friendly would recommend.

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Another business trip

By

April 13, 2017

platinumelite

After staying at the Holiday Inn Grimsby I wasn't looking forward to this trip. However this place was much nicer and well maintained. The rooms seem more hotel like (rather than capsule type), and the breakfast was excellent. If I'm in the area again I will be sure to check it out

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Comfortable bed and two good nights' sleep

By

April 13, 2017

Good weekend stay. A little too far out of town to be able to walk in, so we needed taxis each time.

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Very comfortable stay

By

April 12, 2017

club

Overall very happy. Good location, comfortable bed and great breakfast

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