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Rated 4.2 out of 5 by 140 reviewers.
Rated 5.0 out of 5.0 by Wonderful Staff! The people make this a wonderful place to stay while on business. The hotel amenities are pretty good, considering that you are in Guatemala City. The staff is very attentive, and most speak fluent English. It seemed that they always went above and beyond my expectations, whether it was the front desk staff, bell service, or the restaurant staff. The hotel is in a very safe and modern neighborhood, and you feel secure in and around the hotel. Security is present and obvious. I highly recommend this location when traveling to Guatemala City. 29 September 2014
Rated 5.0 out of 5.0 by satisfactoria la estadía en Holiday Inn. Una de las cosas que me gusto mucho y vi la diferencia entre otros Hoteles, es la atención en el restaurante, a pesar que es bastante pequeño en relación a otros conocidos, la atención fue excelente. las habitaciones son excelentes, el trato fue con cortesía y a la ves reservado, en el sentido que personal de seguridad del hotel esta familiarizados con el trabajo que desempeñan. 24 September 2014
Rated 4.0 out of 5.0 by Holiday Inn Experience I've always considered zone 10 in Guate City to be safe. Now I learned that it isn't safe at 1am 23 September 2014
Rated 5.0 out of 5.0 by Habitacion super confortable La experiencia en el hotel es muy agradable, la atencional cliente, es de lo mejor, y las instalaciones son excelentes 17 September 2014
Rated 5.0 out of 5.0 by great service I just love to stay at holiday Inn in USA and Guatemala. They have a great service and professional service as well. Looking forward to stay again in these great hotels soon. 16 September 2014
Rated 4.0 out of 5.0 by Buena zona Dada su relación precio / beneficio es una buena alterativa para hospedarse, debe mejorar en la insonorización de las habitación con respecto a ruido externo. 15 September 2014
Rated 3.0 out of 5.0 by It was ok The stay was fine food was good I realize the hotel has rules but some are a bit extreme like I wanted a shoe shine I ask the kid to come inside the lobby so I could sit down while he did it and the security would not let him when I told him I would take full responsibility if any thing went missing now I could see the policy if I wanted to take him to my room but it was in the lobby but never the less I think it could have been handled better then the security exchange words with me and then to tell his superior about it and point his finger at me very unprofessional 08 September 2014
Rated 4.0 out of 5.0 by Excelentes facilidades y habitaciones confortables. Su ubicación, habitación y facilidades hacen que sea un hotel aconsejable para visitas de placer o negocios. 08 September 2014
Rated 4.0 out of 5.0 by Good value for money in a safe and convenient location There were two reasons that I did not give this hotel a 5/5 rating. 1. After a 37 hour journey door to door from Australia I arrived late on Saturday night, very tired. At 7 am on Sunday workmen started work in the lobby undertaking renovations - I was on the 6th floor but directly over the lobby and the noise was dreadful, especially to be woken at 7am on a Sunday. But I guess that this is a temporary thing as the lobby renovations will be finished soon. 2. The air con in my room worked however the fan on low sounded like a jet turbine and on high was unbearable. So I didn't use it apart from the occasional blast while I was awake to keep the room cool. The room temperature was fairly constant luckily, but it did get a bit hot and stuffy in the middle of the night. Oh, and the dining room gets extremely crowded for breakfast on weekdays, but some of it was closed due to the renovations, so assume this is not always a problem. Apart from these minor things, it was excellent. 03 September 2014
Rated 5.0 out of 5.0 by habitacion comoda cuando entre a la habitacion todo estaba ordenado y limpio con un olor agradable lo unico fue que te no tenia balcon la habitación. Pero por lo demas todo estaba bien tanto el baño como la cama. 03 September 2014
Rated 4.0 out of 5.0 by Buen hotel Si lo que buscas es un hotel donde llegar comodamente si ningun contratiempo esta bien, solamente que los baños no tienen extractor de olores, las camas no son un diez y el servicio a la habitacion , agua y demas regalias son pocas y de un valor alto. En general es buen hotel. 03 September 2014
Rated 5.0 out of 5.0 Comfortable bed. The location of the Holiday Inn Guatemala is excellent. About 10 minutes from the airport and close to good bars and restaurants. 02 September 2014
Rated 4.0 out of 5.0 by Good hotel, not worth to pay extra for Executive level Hotel was under remodeling of dinning area, quite noisy. No good business center. Useless for meetings. Not worth to pay for the Executive level 02 September 2014
Rated 5.0 out of 5.0 by Always the Best Again I am reminded why this is my favorite property, Vivian remember who i was and greeted my by name, it was like coming back home. THANK YOU! I love this hotel. 01 September 2014
Rated 4.0 out of 5.0 by Ser Proactivos por favor, cuando alguien siendo miembro del club IHG se hospede, esta demás saber que consumirá dentro del hotel, por ende les solicito que siempre pregunte si dejara una cuenta abierta con tarjeta de crédito. Para mi caso, no me preguntaron NADA, y cuando quería consumir me dijeron que tenia que bajar a recepción para abrir la cuenta con mi tarjeta POR FAVOR si no era primera vez que me hospedaba, sencillo era únicamente dar click a mi perfil y LISTO.-! interrumpieron mi descanso y tuve que bajar a realizarlo.- 31 August 2014
Rated 5.0 out of 5.0 by My Favorite Hotel The hotel staff is amazing, Love this place, i feel welcomed every time. I keep going back. 26 August 2014
Rated 5.0 out of 5.0 by Great service friendly staff security great location super clean room 26 August 2014
Rated 5.0 out of 5.0 Diseñado para descansar después de una larga sesión laboral Hola , Estuve hospedada en el mes de Agosto, a mi parecer es muy buen hotel, las camas y las almohadas son deliciosas para descansar, lo único malo fue la comida de una cena, la carnes tenían un sabor muy a refrigerado. Hubo un pequeño problema con unas toallas, a lo que ellos muy amablemente respondieron con una cortesía de flores y una carta de disculpas. 25 August 2014
Rated 4.0 out of 5.0 by General comments The hotel personnels are really trying to do many things with a very smile faces and in diciplines but I believe that the main problem is the lack of training. For example, the breakfast open buffet cook should know that onion and jam and egg can not be cook at the same time during his omlette preparation. 25 August 2014
Rated 3.0 out of 5.0 by It has to improve cleanliness and towels The room was not to clean, we found hairs un the bathroom and the hotel book was with mapple in it. Also, the towels are so small and don't look so clean. the location it's very good and the staff its very kind 24 August 2014
Rated 5.0 out of 5.0 by Holiday Inn Guatemala Great Staff and relaxing place to stay even on Business. 23 August 2014
Rated 3.0 out of 5.0 by INCOMODIDAD El acceso habilitado temporalmente por la remodelacion es increiblemente incomodo. El hotel estaba rodeado de soldados que daban sensacion de inseguridad 23 August 2014
Rated 5.0 out of 5.0 by Vale la pena. Perfecto Calidad/Precio El personal extremadamente a la orden y siempre resolviendo con buena cara los contratiempos. Es un hotel seguro y de muy buena calidad. Las cams son lo máximo. Uno no se quiere levantar!! 22 August 2014
Rated 5.0 out of 5.0 by Escape en pareja dicidimos tomarnos unos dias para relajarnos y cambiar la rutina y compartir como parejas sin complicaciones en un buen lugar, cerca de lugares de interes donde poder caminar tranquilo. 19 August 2014
Rated 5.0 out of 5.0 by Todo excelente solo deben mejorar las manijas de los lavamanos y en la ducha 19 August 2014
Rated 1.0 out of 5.0 by Very bad experience They were on construction... At 7:00 AM propale start working on the walls or making noices of the construction. But the worst part is that they need to change me 3 times of room because they were using pesticides for animals, and there no people that could sleep with that smell. One of the worst experience in a Holiday Inn. 17 August 2014
Rated 5.0 out of 5.0 by Excellent ambiance!!! Everybody makes you feel nice! The staff is great!! I'll continue to stay there in my next trips to Guatemala. 16 August 2014
Rated 3.0 out of 5.0 by Bonito, pero mala higiene en el banio. El hotel muy bonito, muy bien ubicado. Pero al llegar a la habitacion el sanitario estaba sucio, tuvimos que llamar para que llegaran a limpiarlo. Solo habia una toalla y ni si quiera tuvimos una botella de agua de cortesia. Me he hospedado en varios Holiday y es la primera vez que me pasa algo asi. 06 August 2014
Rated 5.0 out of 5.0 by Terrific The Staff is Terrific We love everyone Esther, Vivi, Fernanda at the front desk are GREAT Monica in Reservations is terrific 05 August 2014
Rated 5.0 out of 5.0 by Excellent Staff in a Quality Hotel I have stayed at this hotel about 50 nights over the past 3 years and it is a very nice hotel. No regrets The staff is very attentive and helpful. Hotel Shuttle is timely and gets you to the airport in about 15 minutes 03 August 2014
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