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Rated 4.3 out of 5 by 257 reviewers.
Rated 2.0 out of 5.0 by Smelly rooms There are hotels of better quality for the same amount of money or less per night in Guatemala City. I had to call the reception to change me to another room because the one they gave me smelled so bad that my nose just clogged up. There is no air circulation and I suspect that mold under the carpets or inside the walls is the cause of the bad smell. The room curtains smell so bad that I had to wash my hands immediately after opening them: they smell like urine. If that wasn't enough, I saw two cockroaches crawling under the door. DISGUSTING! The room they gave me the second time was no better. I would not stay at this hotel ever least not in Guatemala City...Avoid rooms 602 and 402. July 29, 2015
Rated 4.0 out of 5.0 by Suggestion fot the IHG reward Club I suggesty that yu train your people on the use of the IHG Rewards, because in my check in they gave this coupons to for room service, free cocktail and dry clean.The thing is that I ordered a meal for room service and when I was about to pay I wanted to use my %% coupon and they told me "yo were supposed to tell that at the time you ordered, then I wanted to cash my free cocktail the next day, and they told me no because I was suppose to use it the day I Checked In. So my suggestion is that you have to train your people on asking, if the customer has coupons, or want to do something or that you have any promotion with the card, otherwise the customers don´t ask because we don´t know. Thanks! July 27, 2015
Rated 5.0 out of 5.0 by seguridad excelente, servicio excelente Muy buena atención en especial con respecto a la seguridad. Excelentes habitaciones con excelente cama y almohadas. En general todo el servicio muy amable. July 25, 2015
Rated 5.0 out of 5.0 by Staff de primera Cuando aterrizo nuestro vuelo nos percatamos que el equipaje de una de nuestras compañeras de vuelo no llego. Como mi amiga tenia que seguir a Antigua donde teníamos una boda al otro día y yo me iba a quedar una noche en Cuidad Guatemala, yo me quede con el encargo de ver por su maleta. No puedo agradecer suficiente a todo el equipo del hotel pero en particular a Sally que no solo estuvo llamando hasta localizar el equipaje si no que me consiguió un aventon a aeropuerto con otro huésped que se encontraba con en el mismo problema. Fueron mas allá de lo necesario y lo esperado. Un verdadero placer estar en tan hábiles mano. July 21, 2015
Rated 5.0 out of 5.0 by Estadia en Holiday Inn. Guatemala Estadia en Holiday Inn fue una Linda Experiensia la cual hemos Experimtado en Otras Ocasiones y doy las Grasias al Personal del Hotel por su fina Atencion July 15, 2015
Rated 5.0 out of 5.0 by Excelente Servicio Me encantó el hotel, sus instalaciones, el personal muy atento. Mi habitación con balcón me fascinó. Mi único comentario para mejorar sería que no había un toma corriente para cargar mi celular cerca de la cama, tuve que desconectar una lámpara. July 13, 2015
Rated 5.0 out of 5.0 by Texas Girls in Guatemala Five co workers and I flew to Guatemala for 4 days, it was quick, our last day we spend in the city, and the reception we received upon arrival was great. Even though our stay was short, we enjoyed the comfort of the hotel. July 13, 2015
Rated 5.0 out of 5.0 by Buen lugar Me gustó la habitación y el ambiente de la misma, excelente limpieza y seguridad. July 13, 2015
  • 2015-08-01T11:28:51.354-05:00
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  • loc_en_US, sid_GUACT, prod, sort_default
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